Manage and maintain the Founder agendas (working and personal): coordinate and schedule appointments, meetings, and external conferences and organize calls, Skype/Zoom meetings, and conference calls Serve as first point of reference, filter incoming and outgoing communications (emails, calls,...) Plan all travel and logistics (accommodations, itineraries, rental cars, and other travel needs) in Italy and abroad Provide general and administrative support (expenses report, invoices, personal documents,…) Provide support in pet caring activities (sitting, travel & logistics) Supervise the Founder's home management (keep archives for items located in the property, coordinate the house staff) Plan and manage events for the Founder at home and for the team in the office (suppliers, menus, guests lists, logistics,...) Oversee the Founder's vintage archive; Manage, mantain and oversee sale items. Oversee theall Clothing trafficking between home and office Mantain and track key realationships (mailing lists,...) and suppliers for both home and office Run any and all errands for the Founder or for the office Order supplies, keep all spaces clean and orderly in the office Oversee deliveries to home and office, manage shipments, organiza company events/meetings Lead team of 6 people, including 3 new employees

Solve product or service problems by clarifying the customer's complaint Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

Hotel Management Staff hiring and management Cost Controlling Quality supervising Standard implementation Budgeting, forecasting and reporting for revenue and costs Strategic plan definition and implementation Customer relationship B2B & B2C Legal and licenses

Management of all departments of the Hotel Sales strategy Pricing Budgeting and forecasting Quality control Direct report to the owner

Maintains office staff by recruiting, selecting, orienting, and training employees. Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Contributes to team effort by accomplishing related results as needed. Supports company operations by maintaining office systems and supervising staff. Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

My responsibilities included being responsible for customer/supplier orders, archiving, invoicing, packing lists, buying and selling budgets, transport organization for export orders and various other office functions.