- Digitalization of inventory list to accelerate sales process, enhancement of effectiveness of team, lowering process false rate, analysis of best-seller/client nationality/individual target/UPT/VPT - Customer retention, clienteling via SMS, emailing, and social media - Fulfilment of Daily / weekly reporting, visual merchandising, inventory management - Advices on collections to achieve commercial sales objectives, VIP events support, sales and promotion participation * Deputy leader for 4 months, reporting to France region manager * Achievement of individual revenue target of the month at 102%, best in the team in August * UPT within 3 months: +14% (from 1.05 to 1.14) / Average basket: +32% (from € 408 to € 538)

- Seller account management on France Rakuten Priceminister, Fnac & Darty: Follow-up of orders, stock, after-sales service, resolution of complaints on marketplaces and with the transporter - Customer relationship management - Improved quality of customer service to optimize customer satisfaction by using salesforce.com - Assist training 4 colleagues on the customer service function Achievement: * Increase in seller account rating from 4.2 to 4.5 / 5 for 11 months * Reduction of the claim rate from 7.98% to 4.05% for 11 months (-50%) * Rakuten Special Prize: 2018 Shop of the year in High-Tech category