• Creating a bank of questions to answer patients with the help of the medical unit • data gathering for medical and sales unit • Preparation and presentation of analytical reports on the follow-up results of patients consuming pharmaceutical products • Identify and manage the difficult conditions of patients taking the drug • Production of exclusive content for patients • Helping to prepare educational materials with the help of medical and branding • Training nurses and health care workers to prepare and inject standard drugs • Evaluation, contracting and maintaining communication with nurses • training, and supervising call center agents and Patient education centers to secure excellent customer service skills . coaching and monitoring customer service teams and set related SOPs

• Setting up a customer relationship system (CRM, Call Center) in collaboration with the IT unit • Creating a bank of questions to answer patients with the help of the medical unit • data gathering for medical and sales unit • Preparation and presentation of analytical reports on the follow-up results of patients consuming pharmaceutical products • Identify and manage the difficult conditions of patients taking the drug • Production of exclusive content for patients • Helping to prepare educational materials with the help of medical and branding

. Help create and update the CRM and Call Center system that best fits the needs of the organization . Help enrich the bank answering questions to patients . Assist in data gathering for medical and sales unit . coaching and monitoring customer service teams and set related SOPs . training, and supervising call center agents and Patient education centers to secure excellent customer service skills . Identify and manage the difficult conditions of patients taking the drug Hospital