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Organized Office/Warehouse Manager with a strong ability to manage office functions and direct administrative personnel to meet needs of executives. Prior IT Professional with 10+ years of experience in various corporate settings. Performance-oriented and driven with in-depth understanding of budgets, customer service skills, problem solving and project coordination. 

Purdue University Global

Wayne State University

Warehouse Manager

Chimere Richard

Melt Fit Active 

Office/Warehouse Manager

-Manage daily order flow for athleisure brand recognized as "Oprah's Favorite Things" for 2021.
-Manage Daily Return/Exchange Reports, Auditing and inventory
-Handle customer inquiries and escalations
-Maintaining documentation and keeping accurate records of warehouse activities.
-Oversee receiving, warehousing, and distribution operations.
-Provide IT support for internet connectivity, Shopify, Google Workspace, Amazon Seller Central and other firm wide applications
-Assist CEO with social media posts, stories and reels via Instagram & Facebook as well as social media engagement initiatives
-Assist with design creation for brand
-Special event, marketing and project coordination

-Create and maintain relationships with vendors for on-time delivery, reliable status response and geographic coverage
-Interact with account executives, underwriters and client care specialists to provide update and status of loan condition fulfillment.
-Verify current and previous client employment & Homeowners insurance
-Research online records for property location information

Rocket Mortgage 

Senior Vendor Resolution Specialist

-Managed GM liable lines lines of service with ATT/Verizon/Sprint in North America, Brazil and China
- Daily Mobility Reports, Tableau Report Auditing and assignment to team
-Act as a liaison between the user and wireless providers
-Work closely with teams such as Recruiting, Finance, and Legal to implement workflows and ensure operational efficiency.
-Initiate outbound contacts to confirm resolutions for pre-existing software issues.
Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications
-Project coordination for GM Cost Saving (current project managed resulting in 3.5M distribution to GM Telecom)
-Manage Microsoft Azure for company device related maintenance

General Motors

GLOBAL IT MOBILITY COORDINATOR

-Provide direction to 15+ agents in accordance to company policy and QA requirements.
-Enter client information into requisition system.
-Initiate outbound contacts to confirm resolutions for pre-existing software issues.
-Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications.
-Organize and oversee work schedules
-Establish guidelines for efficiency and effectiveness 
-Implement process improvement strategies for agents and create a portal for team member recommendations to increase efficiencies.

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