. Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment . Support software solutions including Microsoft physical and cloud product lines . Provide services via on-site appointments or remote system access/telephone/online session . Experience working with Exchange and Office 365 . Experience with 3CX VoIP Phone System . Part of a team of 4 that manages 34 client companies to include government agencies such as Hillsborough Expressway Authority and City of Zephyrhills

Responsible for installation, configuration and maintenance of Unix/Windows servers and workstations in support of CENTCOM and DIA business processing requirements . Performed desk-side and telephone support for 1500+ customers on multiple domains for all Geospatial/Intelligence applications, workstations, and their peripheral devices . Performed software installations and upgrades to Unix/Windows operating systems and layered software packages and maintained them in accordance with established policies, procedures and service level agreements . Worked closely with other vendors and users to coordinate upgrades, provide support for trouble calls, and provide TIER 2/3 support of production systems

. Provide System Administration for day to day operations for US CENTCOM located at MacDill AFB . Technical support for 5000+ customers to maintain, analyze, troubleshoot, and restore computer and information systems to include personal computers, Thin Clients, Zero clients, laptops and peripherals . Active Directory management to Support and maintain user account information including administration rights, security and system groups. . Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing . Interact on a daily basis with network services, software systems engineering and asset management to restore service and/or identify core problems. . Installation, troubleshooting and configuring of various software to comply with US CENTCOM security policies. . Created a designated station for imaging all CENTCOM Headquarters classified, unclassified and Coalition zero clients.

. Effectively manage system functionality to ensure ongoing operations of computer hardware, systems software in a 2003, 2008 R2 and VMware virtual server environment. . Active Directory management to include User accounts creation, OU creation and organization. Scheduled maintenance and or consolidation of Objects within AD . Desktop support for 110 internal and external end users utilizing Windows XP and Windows 7 . Research, recommendation and implementation of new technologies . Management of ShoreTel VoIP System . Installed, maintained and inventoried various standard software as per user requirements.

. Administrator for Windows NT, Windows 2000, and HP-Unix servers . Configuration and troubleshooting of Omni switches, and Cisco routers . Desktop support for Windows NT, Windows 2000 and XP . NTCSS Naval Technical Computer System Support . GCCS-M Global Command and Control Systems-Maritime . Provide 24/7 support for 300+ Navy personnel with in the AOR