- Connected with high-volume customers each week through the PASS program, with the main goals to deliver on commitments, build rapport with pre-existing customers, and find new ways to differentiate from competitors. - Maintained strong knowledge of company offerings, competitor products, and market positioning. - Answered numerous inbound calls each day with a solutions based approach to handle concerns, build credibility, and close business.

- Oversaw the timely collection of rental and miscellaneous income due from current and former residents - Managed resident accounts and closely monitored delinquencies - Understood the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations - Worked closely with the collection agency on collecting former balances Assisted in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences

- Welcomed customers, assessed their needs and provided tours of the apartment units and community. - Monitored all traffic at the property and follow ups with prospective resident. - Gained knowledge on operating budgets, forecasting rental income, revenues, operating expenses, and capital projects.

- Guided prospective customers on price conscious decisions while still delivering top quality service. - Gained insight on customer buying habits, different types of customers, and ultimately how to sell effectively while still upholding the company name and its values. - Understood what it took to create value in the product I was selling.