Cindy Zirkel
Quality Analyst
I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Blueprint Business Solutions Corp
Cebu Institute of Technology University
Lapu-Lapu, Cebu, Philippines
专业背景
- 目前状态待业中
- 专业客户支援专员
- 产业电子 / 电信
- 工作年资2 到 4 年 (2 到 4 年相关工作经验)
- 管理经历我有管理 15 人以上的经验
- 技能
- 语言能力English・中阶
- 最高学历大学
求职偏好
- 预期工作模式全职・暂不考虑远端工作
- 希望获得的职位Customer Service Representative
- 期望的工作地点Cebu, Philippines
- 接案服务不提供接案服务
工作经验
Quality Analyst
Lapu-Lapu City, Cebu, Philippines
Make evaluation of inbound/outbound calls to improve process or quality
To ensure compliance and quality has been met.
Making data report daily.
Audit up to 40 calls daily.
Lead Qualifier Specialist
Lapu-Lapu City, Cebu, Philippines
Reaching out sales/leads through outbound and inbound calls
Customer Service Representative
• Answer inbound calls and live chats from customers.
• Updating customer's data in the system.
• Documenting all calls and chats handled.
• Providing best customer experience by answering inquiries and solving problem.
学历
Bachelor of Science (BS)
・
Information TechnologyHigh School Diploma
・
Accountancy and Business Management