Cindy Zirkel
Quality Analyst
I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Blueprint Business Solutions Corp
Cebu Institute of Technology University
Lapu-Lapu, Cebu, Philippines
專業背景
- 目前狀態待業中
- 專業客戶支援專員
- 產業電子 / 電信
- 工作年資2 到 4 年 (2 到 4 年相關工作經驗)
- 管理經歷我有管理 15 人以上的經驗
- 技能
- 語言能力English・中階
- 最高學歷大學
求職偏好
- 預期工作模式全職・暫不考慮遠端工作
- 希望獲得的職位Customer Service Representative
- 期望的工作地點Cebu, Philippines
- 接案服務不提供接案服務
工作經驗
Quality Analyst
Lapu-Lapu City, Cebu, Philippines
Make evaluation of inbound/outbound calls to improve process or quality
To ensure compliance and quality has been met.
Making data report daily.
Audit up to 40 calls daily.
Lead Qualifier Specialist
Lapu-Lapu City, Cebu, Philippines
Reaching out sales/leads through outbound and inbound calls
Customer Service Representative
• Answer inbound calls and live chats from customers.
• Updating customer's data in the system.
• Documenting all calls and chats handled.
• Providing best customer experience by answering inquiries and solving problem.
學歷
Bachelor of Science (BS)
・
Information TechnologyHigh School Diploma
・
Accountancy and Business Management