部門：AML Transaction Monitor Analyst_法規遵循風險管理中心 Responsibilities: 1. Assist with the investigations and research on potentially suspicious clients using various internal and external systems and databases. 2. Document and report the review/investigation findings and prepare case files with the required supporting documentation. 3. Work with AML team to summarize, in writing, clear and concise findings of the investigation. 4. Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR)). 5. Assist AML team with managing risks by analyzing the root cause of issues and impact to business. 6. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

部門：Customer Centre 1. 透過電話提供多元化服務，完整協助銀行客戶下單交易、處理相關金融問題及產品。 2. 針對客戶問題，不論是銀行交易流程或信用卡權益等服務需求，提供正確即時的解決方案 3. 2019年度排名前五，季排名第四，2020年5月排名第一 4. 主管指派為服務高資產頂級客戶（TPC）的back up 服務人員（33人中的4位之一）並同時兼具銀行及信用卡服務（70人中的10位之一），提升自己的專業能力。 5. 主管指派參與系統優化專案、協助編列信用卡英文教材、協助新人受訓

部門：Citiphone 電話理財中心 1. 透過電話協助客戶處理信用卡各項事宜，並結合電話提供銷售服務 2. 善用各項創新服務工具，優化客戶服務流程及品質。 3. 2014年遴選進入白金秘書服務、英文線及高資產的公司戶信用卡客群服務（200人中的位之一） 4.主管指派輔導新人 5. 年度成績為Ｂ＋並每月業績達成率為95%-98%。