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LINE Official Account Expert

LINE

Line Ads Platform Expert

Google Analytics (分析) 個人認證

Google

Hahow Online Learninig Google Analytics Certificte

Hahow

Attend to details, creative and thoughtful. Specialized in Customer Success and Brand Marketing. Ambitious, and eager to keep growing and evolving in my profession, constantly developing new skills and abilities.

TOURISM/RECREATION RESOURCE PLANNING & MANAGEMENT, TRAVEL INDUSTRY MANAGEMENT, HOTEL & RESTAURANT MANAGEMENT, AND TOURISM INFORMATION SYSTEM


Providence University

Fontys University of Applied Sciences​

Brand Marketing / Copywriter / Digital Marketing 

Claire Lai

LULULEMON ATHLETICA

Educator

The main work of a Lululemon educator is to assist customers in finding the right products, provide exceptional customer service, and embody the brand's values.

・Assisting customers in finding the right products.
・Providing exceptional customer service.
・Embodying the brand's values and culture.
・Engaging with the community through events and initiatives.
・Continuously learning and staying up-to-date with product knowledge.

台灣台中市

Digital Marketing / Social Media Management / Content Creator / Event Marketing / O2O / Annual Marketing Strategy / Online shop management / Customers Success / Sales Represent 

・Achieved the best annual sales performance of 2021 by planning a successful marketing strategy.
・Assisted the onboard orientation, bonding relationship, and improving customers service. 
・Bring the Customer Success mindset to level up the guest's experience with the brand.
・Managing and content creation for social media(Facebook, Instagram, Line Business, Google Business, 91App). Building engagement with clients and smoothly conversing with online guests.
 ‧ Organised event marketing according to season and O2O(online to offline) strategy.

BESV

Brand Marketing Specialist (Taiwan Market)

Kids Care / Event Plan / Games Design / Arts and Crafts / Mandarins Translation / Customers Service / Welcome Card Writer / Baby-sitting Service 


・Crafting unique layout and program contents for Kids Club.
・Bring our child guests' one lifetime experiences such as personal theme birthdays, seasonal parties, and handmade room decorations. 
・Training by JW Marriott Global brand stander for Customers Services and Butler skills.
・Collaborated with different departments to create a personalized experience for the guests.
・Engaging with colleagues completed the grand opening performance together.

JW Marriott Maldives Resort and Spa

Kids Club Attendant

Customer Success / Membership Maintain / Public Relationship / Event Host / Butlers Service 

・Attention to details and make thoughtful gestures for club members. 
・Excellent butler service skills training by The International Butler Academy China.
・Observing the needs of the company and sharing my positive learning results with the team.
‧Orchestrated and hosted the annual banquet for the company wins the well-reputed.

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