Duty : - Supervising operation team to deliver punctuality, reliability and friendly bus services - Monitor and maintain the bus service level, analysis and problem solving that affect safety, efficiency and punctuality - Communicate and lobbying with external stakeholders Government Departments, District Councilors, Local Communities, Pressure Groups, Public Event Organizers, other public transport organizations, etc. for the bus services - Evaluate and analysis patronage trend, population and urban development to explore new business opportunities - Preparing annual budgets, monitoring service vehicles, termini cleaning, security and office expenses Projects : Project Name Details and Results Actor Duration Revamp Open- top bus services Revenue increased by 60% Project holder Standardized bus drivers and regulators operation manuals Eliminate difference across operations departments to improve efficiency Project holder Individual Routes Safety Manual Black spots along the routes identified to improve safety Project member Realtime Route Occupancy System Provide real time stop-by-stop occupancy which successfully saving decision time Project holder Bus Dispatch System on Android Shifting the app from PC platform to Android to provide new functions and save operations cost Project member Citybus NWFB Social Media committee Provide idea, content and copywriting to Facebook and Instagram Project member On-going

Duty : - Supervised Passenger Information Team and Street Furniture Team to provide value and accurate bus route information - Preparing annual budgets, monitoring service vehicles and office expenses; and - Office housekeeping and administration. Projects : Project Name Details and Results Actor Duration Citybus NWFB Mobile App One of the essential travel apps Project holder GPS Fleet Management Provide on-board automatic bus stop name announcement, operations data to improve customer services and efficiency. It was awarded 2013 Hong Kong ICT Awards Best Public Service Application Grand Award Project member Customer Notice Workflow System Handle all customer notice that saved 15, 000 pieces paper consumption per month Project holder Open-top bus services First Hop- on-Hop-off open-top sightseeing services in Hong Kong - which was awarded HKMA/TVB Awards for Marketing Excellence 2010 - Citation for Outstanding Small Budget Campaign Project holder

Duty : Led Customer Service Hotline and Centres to provide friendly and valuable customer services, which was awarded Revamp Bus route searching system 30% call handling time reduced. The system was awarded 2002 IT Excellence Awards Application Bronze Award Project holder Customer Relation Management system Provide intelligence to analysis operation performance via customer feedback to save decision time Project holder CS Department Intranet Include message billboard and stationary ordering function for head office, call centre and 8 remote customer centres to improve communication and efficiency Project holder Friends of KMB Organizing voluntary events to the passengers loyalty organization, to improve corporate image and Corporate Social Responsibility Project member On-going - 2 of 3 -