Main handling: - Software related issues isolate, duplicate and debug progress tracking to meet customer requirement. - Microsoft relating issues tracking. - Submit driver to WU for MDA requirement. - To complete customers’ requirement like RS2/RS3/RS4/Win10/Win11 upgrade and image refresh plan. - Handling Customer Complaints. - Confirm spec with the customer. - Weekly meeting with the customer. - Collect the related drivers. My project: CY22 Inspiron/Vostro ALD-H Consumer NB

Main handling: - Software related issues isolate, duplicate and debug progress tracking to meet customer requirement. - Microsoft relating issues tracking. - Submit driver to WU for MDA requirement. - To complete customers’ requirement like RS2/RS3/RS4/Win10/Win11 upgrade and image refresh plan. - Handling Customer Complaints. - Confirm spec with the customer. - Weekly meeting with the customer. - Collect the related drivers. My project: 2013Toshiba-ChiefRiver/SharkBay platform-Driver engineer 2014Toshiba- Broadwell/Skylake platform-SW PM/Image developer 2015Acer Predator GX-791-Driver engineer/SW PM 2016Acer Predator GX-792-Driver engineer/SW PM 2017HUAWEI Matebook E-Driver engineer/Image developer/SW PM 2018LG NB/BOX -Driver engineer/SW PM 2019/2020DELL AIO (Intel CML/TGL) -SW PM/SW RD/Image developer 2021SI-ODM Chromebook -SI