Avatar of Elisa Buturla.
Elisa Buturla
Customer Service Representative
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Elisa Buturla

Customer Service Representative
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.
Wendys
Pima Medical Institute
Phoenix, AZ, USA

职场能力评价

专业背景

  • 目前状态
  • 专业
    客户支援专员
  • 产业
    电子 / 电信
  • 工作年资
    10 到 15 年 (10 到 15 年相关工作经验)
  • 管理经历
    我有管理 1~5 人的经验
  • 技能
    High Standards
    Cleanliness
    Courteous
    Pleasant
    Assisted
    Energetic
    Courtesy
    Interpersonal Skills
    Meeting Deadlines
    Professionalism
    Flexibility and Adaptability
    Polite
    Attention To Detail
    Ability To Adapt
    Honest
  • 语言能力
    English
    母语或双语
  • 最高学历
    硕士

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Customer Service Representative
  • 期望的工作地点
  • 接案服务
    不提供接案服务

工作经验

Cashier/Drive thru

2021年5月 - 2021年9月
5 个月
Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

Warehouse Associate

2021年1月 - 2021年5月
5 个月
Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

Customer Service Representative

2016年4月 - 2017年11月
1 年 8 个月
Ensured optimal passenger experience, achieving top satisfaction, retention and referrals. Answered customers' questions and addressed problems and complaints in person and via phone. Ranked in the top 5% for customer satisfaction among 120 competing comtomer service presentative. Investigated and resolved billing and service discrepancies. Recommended, selected and helped locate merchandise based on customer needs and desires. Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

Auditor

2013年12月 - 2015年11月
2 年 0 个月
Wrote reports, authored papers and organized supporting documentation. Met with business leaders and owners to discuss audits and findings. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Performed information system audits to manage internal controls and assess risks. Identified weakness and successes of existing control systems. Prepared special audits and control reports by analyzing trends. Provided suggestions to improve management control weaknesses. Determined and detailed gaps in process, procedure and system controls. Used advanced software skills to produce high-quality documents, reports and presentations.

Cocktail Waitress

2013年12月 - 2015年11月
2 年 0 个月
Hand-washed dishes and glassware thoroughly. Completed daily logs, updated computer tracking systems and filled out other relevant documentation. Checked on guests to ensure satisfaction with each food course and beverages. Delegated tasks to team members to optimize productivity. Maintained safe food handling standards at all times. Assisted servers and dining room hosts, quickly responding to guests' needs. Greeted new customers, answered initial questions and took drink orders. Maximized employee morale and corrected performance issues according to established standards. Suggested additional items to customers to increase restaurant sales. Greeted guests in a pleasant and courteous manner.

Dog Groomer

2011年9月 - 2013年12月
2 年 4 个月
Trimmed and styled animals' coats according to owner instructions and breed standards. Assisted customers by phone, including scheduling appointments and treatments. Processed client payments, sent invoices and placed appointment reminder calls. Adhered to high standards of safety, cleanliness and professionalism. Restrained and managed scared and active animals.

学历

Master of Business Administration (MBA)
Certified Nursing Assistant
2012 - 2021