2019年1月 - 现在
Gran Buenos Aires, Argentina
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Provide technical support involving desktop, laptop, handheld devices, or network services.
. Coordinate, diagnose incoming support tickets.
. Simulate or recreate user problems to resolve operating difficulties in a timely manner.
. Provide event status updates to management and end-users.
. Document, implement, and adhere to standard operating procedures.
. Capture, monitor, communicate, and resolve events that impact the business.
. Manage multiple assignments of moderate to complex scope.
. Apply professional concepts, company policies and procedures to solve a variety of problems.
. Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
. Coordinate software implementations handling communications between
developers based in Argentina and implementors based on the US, acting as a meeting and document translator. Spanish to English and viceversa
. Basic SQL Development .
. Manage basic user handling in Citrix Director
. Preparing material and training in various IT activities such as Office 365.
. Assist end users with printer, scanner, check scanner installs.
. Reset/Unlock passwords for Active Directory, iSeries accounts.
. Assist users with BitLocker recoveries.
. Basic Troubleshooting assistance with applications and email.
. Responded to user problems and documented actions in Cherwell Service
Management application.
. Create Knowledge Articles to document troubleshooting steps.
. Handling UAT for various IT Implementations.
. Creating various PowerBI reports requested by the business.
. Creating fillable forms via Adobre Acrobat Pro.
. Handling tickets queue for 3 teams.
. Setting up Windows Server systems.
. Managed migration to ServiceNow as a Super User.
. ServiceNow report creation
. English and Spanish
YEL Informática S.A.