- Providing training and coaching on product development and management best practices - Assisting with the development of product roadmaps and strategies - Helping teams identify and prioritize product features and requirements - Facilitating meetings and workshops to align teams around product goals - Mentoring product managers and other product team members - Providing guidance on how to make data-driven decisions about product direction - Assessing the effectiveness of product development processes and recommending improvements

- Develop a vision and set the strategic direction of the product which aligns with customer needs, business growth, and overall technology strategy. - Own and drive the whole product lifecycle from design, launch and developing cross functional partnerships. - Maintain multiple product roadmaps in-line with company vision & strategy. - Facilitate team members to work cross-functionally with Engineering, Operations, and Marketing teams. - Build, mentor and manage a couple of teams including product managers and UX designers, and nurture a customer-driven product culture. - Drive scalable processes and innovation around the product development cycle. - Develop metrics and KPIs to measure the success products and identify areas for improvement. - Collaborate across teams to communicate product strategies with internal stakeholders and adjust priorities according to feedback.

- Own development of new and in-market hardware products. - Define the functionality of new products – translate the high-level vision down to the detailed customer requirements. - Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently.

- Building and leading product and engineer team to develop product features and maintain the operation of service platform. - Introducing Agile Software Development Methodology into working process for both product team and operation team (BD / MKT / CS / Finance) by running Scrum and Kanban frameworks. - Assisted the team with using Slack / Trello / Redmine as communicating and cooperation tools to achieve better efficiency. - Facilitating workshops (ex. Lean Canvas, User Story Mapping, Impact Mapping, etc) in order to create systematic and goal-oriented plans and strategies. - Using OKR as goal and performance review mechanism. By routine 1:1 with team members, creating conversations and reviewing key results toward a continuous improvement and learning organization. - Co-working with management to create a transparent, safe, trusted and accountable organization culture. Empower the individuals to build a self-organized team.

- Leaded the team to build the first local ride-hailing platform in Taiwan by running Lean Startup methodology and evolving MVP. - Connecting riders and drivers with providing them dedicated iOS and Android applications. Invented a real-time matching system. The rider can select his preferred car from drivers who have answered the ride-hailing request. - Integrated third-party payment services, 3-D Secure, E-Invoice and other related services using APIs to communicate. - Operating the ride-hailing service in Taipei and New Taipei City. Providing features including matching riders and drivers, trip details record, online credit-card transaction, E-Invoice and driver income management system. - Working with the engineering team to establish DevOps process.

- Whilst spending one year traveling in Canada, I also worked as a website / digital marketing advisor for a top mortgage broker in Vancouver. - Developed the concept and structure of a 1-stop online mortgage solution with multimedia contents and innovative ideas.

- Managed Kijiji Taiwan Site with both product and Customer Service perspectives. - Reviewed and updated web content. - Worked closely with outsourcing CS team to respond promptly and answer/resolve customer inquiries and complaints. - Investigated and resolved product problems and customer service issues. - Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with headquarters.

Responsibilities: - Coordinated a cross-national team including members from Taipei, Shanghai and San Jose to develop, roll out features and operate eBay Classifieds service in Taiwan - Defined and managed product development projects. Supported local marketing, sales, and customer care functions in new project evaluation, data analysis, requirement definition, communication with global teams, and project management - Translated the business strategy into tangible product proposals and functional requirements - Troubleshot product issues and answered product questions from PD and QA teams Major Projects: - Introduced Facebook APIs, including Facebook Connect and Facebook Plugins, into eBay Classifieds platform and successfully increased 300%+ SNS sharing rate. - Initiated and executed the homepage revamp project with APAC team. Adopted several methodologies to optimize the progress, including Usability testing, focus group and NPS survey. - Worked with the SEO consulting agency, the internal marketing team and engineers to optimize the site content and to change the website architecture, links, keywords and other factors to improve SEO positions for target keywords. Deployed an effective and continuous long-tail SEO strategy.

- Designed, implemented, and facilitated annual marketing strategies for the organization. - Supported and facilitated development and execution of marketing plans. - Translated business dept. objectives and strategies to prepare brand portfolio objective, plans, strategies to facilitate the growth of business unit. - Negotiated with agencies to secure correspondences for translating materials into any other media. - Developed promotional materials, which include banner ads, text, online marketing campaigns and eDMs. - Assisted in strategic plans for marketing manager - Assisted the business department to meet its goals objectives.

- Co-worked and executed several cross-platform advertising campaigns for clients including Yahoo, LG, Tetra Pak, Nissan, Adidas, BenQ and Pizza Hut. - Introduced up-to-date online advertising trends and technologies to internal teams, such as 3D animation, embedded videos in the website and interactive videos. - Communicated production requirements with internal teams, clients and external production firm. - Managed outsourcing resource and developed the outsourcing process. - Drove latest, practical, and innovative production ideas to business units.