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Ekaterina Ivanova
Guest Service/Teacher
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Ekaterina Ivanova

Guest Service/Teacher
I have over 7 years experience in tourism and working with people.
Phu Van Resort
Federal State Budgetary Educational Institution of Higher Education «Volga State University of Technology
Phu Quoc, Kien Giang, Vietnam

Trình độ chuyên môn

  • Tình trạng hiện tại
    Thất nghiệp
  • Nghề nghiệp
  • Lĩnh vực
    Khách sạn
  • Kinh nghiệm làm việc
    6-10 năm (4-6 năm liên quan)
  • Kinh nghiệm quản lý
  • Kỹ năng
    Microsoft Office
    Opera Hotel System
    Photoshop
    english
    customer service
    Turkish
    Russian
    Empathy
    Communication & relationship-building skills. Listen attentively
    Easygoing
    Corporate Culture
  • Trình độ học vấn cao nhất
    Master

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Guest Service
  • Địa điểm làm việc mong muốn
  • Freelance

Kinh nghiệm làm việc

Guest Service

01/2020 - 02/2020
2 mos
Huyen Dao Phu Quoc, Kien Giang, Vietnam - welcome guests - introduce the hotel - check in and check out processes - check rooms before check in - solving problems of guests - selling tours

Guest Relation Officer

03/2018 - 12/2019
1 yr 10 mos
Phu Quoc, Vietnam - check-in and check-our the guests - meet and welcome guests - inspect rooms assigned to VIP - changing the rooms - updating the guests history - order ameneties and welcome drinks for next day - ring up in house guests - money exchange - assist reception in any time - attend to guests' complaints, requests, and inquiries with respect and utmost graciousness - introduce hotel and area around Pegas Touristik Hotel Guide

Hotel Guide

05/2017 - 09/2017
5 mos
- making the shedule of meetings with customers; - selling tours of the company; - providing information about hotel and tours; - supporting to solve problems of customers in the hotel; - 24 hours constant with guests; - notify in advance about any changes (flight delays, pick up and drop off times and etc)

Call Center Operator

09/2016 - 03/2017
7 mos
- answer phones and customer requests - consult about company's products - activation and diactivation the service - notification of indebtedness.

Hotel Guide Assistant

04/2015 - 09/2015
6 mos
- making the shedule of meetings with customers - selling tours of the company - providing information about hotel and tours - supporting to solve problems of customers in the hotel - 24 hours constant with guests - notify in advance about any changes flight delays, pick up and drop off times and etc

Tour Guide

04/2014 - 09/2014
6 mos
Antalya, Turkey - escorting guests to the tours - providing information about country's history - organizing customers time in the tours - supporting and solving problems of customers, which could happen during the tours.

Transferman

04/2013 - 09/2013
6 mos
- meeting and escorting customers from and to the Airport; - providing information about country and services of the company; - assistance in check-in and check-out; - solving problems of customers, which were happened in the bus.