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Ekaterina Ivanova
Guest Service/Teacher
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Ekaterina Ivanova

Guest Service/Teacher
I have over 7 years experience in tourism and working with people.
Phu Van Resort
Federal State Budgetary Educational Institution of Higher Education «Volga State University of Technology
Phu Quoc, Kien Giang, Vietnam

职场能力评价

专业背景

  • 目前状态
    待业中
  • 专业
  • 产业
    饭店
  • 工作年资
    6 到 10 年 (4 到 6 年相关工作经验)
  • 管理经历
  • 技能
    Microsoft Office
    Opera Hotel System
    Photoshop
    english
    customer service
    Turkish
    Russian
    Empathy
    Communication & relationship-building skills. Listen attentively
    Easygoing
    Corporate Culture
  • 最高学历
    硕士

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Guest Service
  • 期望的工作地点
  • 接案服务

工作经验

Guest Service

2020年1月 - 2020年2月
2 个月
Huyen Dao Phu Quoc, Kien Giang, Vietnam - welcome guests - introduce the hotel - check in and check out processes - check rooms before check in - solving problems of guests - selling tours

Guest Relation Officer

2018年3月 - 2019年12月
1 年 10 个月
Phu Quoc, Vietnam - check-in and check-our the guests - meet and welcome guests - inspect rooms assigned to VIP - changing the rooms - updating the guests history - order ameneties and welcome drinks for next day - ring up in house guests - money exchange - assist reception in any time - attend to guests' complaints, requests, and inquiries with respect and utmost graciousness - introduce hotel and area around Pegas Touristik Hotel Guide

Hotel Guide

2017年5月 - 2017年9月
5 个月
- making the shedule of meetings with customers; - selling tours of the company; - providing information about hotel and tours; - supporting to solve problems of customers in the hotel; - 24 hours constant with guests; - notify in advance about any changes (flight delays, pick up and drop off times and etc)

Call Center Operator

2016年9月 - 2017年3月
7 个月
- answer phones and customer requests - consult about company's products - activation and diactivation the service - notification of indebtedness.

Hotel Guide Assistant

2015年4月 - 2015年9月
6 个月
- making the shedule of meetings with customers - selling tours of the company - providing information about hotel and tours - supporting to solve problems of customers in the hotel - 24 hours constant with guests - notify in advance about any changes flight delays, pick up and drop off times and etc

Tour Guide

2014年4月 - 2014年9月
6 个月
Antalya, Turkey - escorting guests to the tours - providing information about country's history - organizing customers time in the tours - supporting and solving problems of customers, which could happen during the tours.

Transferman

2013年4月 - 2013年9月
6 个月
- meeting and escorting customers from and to the Airport; - providing information about country and services of the company; - assistance in check-in and check-out; - solving problems of customers, which were happened in the bus.