Create detailed business plans to facilitate paths to goals and quotas Manage the entire sales cycle from finding a client to securing a deal. Unearth new sales opportunities through networking and turn them into long - term partnerships Provide professional after-sales support to enhance customers' dedication Remain in frequent contact with the client's to understand any changing needs. Communicating changes, updates to relevant departments Maintain up to date profiles in accordance with any changes in the business. Respond to complaints and resolve issues Negotiate agreements and keep records of sales and data Prepare quotes, contracts and RFP/RFI responses for potential customers Maintain all quote documentation with accurate pricing and configurations Maintain all sales demonstration tools and applications Develop and deliver presentations in a professional and effective manner Document all sales-related efforts in company's proprietary Reports progress and updates on a regular basis

Oversight of ocean freight NVOCC services (import & export), as well as the rates/pricing dept. Established standard operating procedures Ensured all company policies are upheld while achieving the highest level of customer service possible. Manage day to day operations of all 3 service arms within the department Provide and request transportation rate requests as necessary. Responsible for carrier contract negotiation and maintenance. Analyze costs and profit Determine best course of action based on client-raised/office-raised concerns and/or issues, in a fast-paced environment. Distribute all necessary documents i.e. Arrival Notices, Invoices, Bills of Lading, etc. in a timely and efficient manner.

Responsible for overall business development strategy, leadership of business development team, ongoing procurement efforts for seeking new business and working inside and outside the organization to continuously advance the position the company. Developed and implemented strategic marketing plans, sales plans, and forecasts to achieve company objectives. Developed and managed sales and marketing operating budgets. Planned and oversaw advertising and promotion activities including print, online, electronic media, and direct mail. Achieved satisfactory profit/loss ratio and market share- Established and maintained relationships with industry influencers and key strategic partners. Set performance goals for sales team. Responsible for staffing, training, and performance evaluations

Cold calling, prospecting, setting appointments Direct and virtual marketing endeavors Regular travel and customer/prospective client visitations Create, develop, and maintain customer relationships Prepare quotes, contracts and RFP/RFI responses for potential customers Maintain all quote documentation with accurate pricing and configurations Maintains all sales demonstration tools and applications Develop and deliver sales presentations Stay up to date on industry trends & government regulations Creation and distribution of the company newsletter

Provide direct support to the Business Development Team Administrative and research assistance within the department. Initial lead follow up, qualification and assignment to sales reps. STP/SWOT analysis Cold Calling Liaison for new clients, sales, and operations New account set-up & coordination Business intel and Data driven resource Sales planning, quotation, appointment setting, travel arrangements. Sales-related reports Pre-event marketing and virtual outreach for specific campaigns General proposal preparation

Primary point of contact for all Export NVOCC operations and customer service. Export bookings Documentation Prepare/Issue Bills of Lading Maintain agent communication w/all stakeholders Shipment status updates FMC Tariff filling Track and Trace all open shipments Cost Analysis on all shipments

Primary point of contact for all rate and pricing requests Created initial SOP for handling quoting of rates. Communication and follow up of pricing status/negotiation. Interpret and prepare specific rate quotes for special projects Maintain all pricing related correspondence and documentation. Regular negotiations with vendors Retain current business & win new business via regular communication with Office(s) and Agent Network. Regularly access and understand vendor contracts

Responsible for facilitating pre-clearance of imported goods into the US (Air / Ocean / Land) Foreign-Trade Zone related admission activities Compliance with Other Government Agency regulations EPA, FDA, FCC, DOT, USDA Maintain HAZMAT certification Continuous monitoring of shipment activity Communication between internal & external customers.

Processed and dispatched purchase orders for bonded warehouse.

Station representative of United Airlines Handled ticketing/customer service, check-in, load planning for cargo and luggage, gate operations, martialing of aircraft, embarking/debarking, and general ramp duties.