Assisted distribution channel / OEM / ODM partners to drive changes, remove roadblocks, and close sales deals in their local market by providing marketing and sales strategies, business and technical on-site supports, spec requirement proposal, and discussion.
- Managed various risks of losing customers while encountering massive software failure incidents.
- Coordinated with the engineering team for projects and solutions as the role of a project manager, technical support, and business development.
Product and Project Management -
- Successfully enhanced user experience by designing a new UI for the system recovery product.
- Created not only Wireframe but the complete materials of the UI, including icons and interface graphics.
- Wrote product development document, which includes UI Flowing, and new operation procedures description.
- Discussed directly with engineers, to better arrange man-power, time consumed and the modifications of UI according to the difficulties and priority for engineers to build the new UI program.
- Analyzed the assigned market and competitive product to maintain a competitive edge over our competitions, and then report back the findings through internal reports to related departments.
- Coordinated with engineering teams and customers for customized feature modifications and new feature building process.
- Wrote spec requirement documents and discussed proactively with customers to make sure the feature meets the needs of the market.
- Settled priorities of the features by having meetings with both customers and engineers to understand the difficulties from both sides.
- Capable of coming up not only plan A, B but also C when customers' requirements, market situation, and engineering team's conditions didn't perfectly fit, to lead the team to operate smoothly during the negotiation process.
- Took full responsibility to research and apply government projects with proper documentation.
QA / Front-end Web Developer / Technical Research
- Built and optimized the company's official website. (HTML5, CSS3, JavaScript, Bootstrap, Sublime Text)
- Wrote batch scripts on Windows for testing software before releasing it to customers.
- Attended AWSome Day for learning and surveying the suitability to move the company's serial number generation service from the local host to the cloud platform.
- Surveyed and collected information for engineering team to compare AWS to Microsoft Azure and GCP, and determine which platform suits better with our requirements.
- Built Windows UI with open-source skin editor. (Duilib)
- Able to use Windows Command Prompt to operate Windows system utilities.
- Surveyed and applied for the EV (Extended Validation) Code Signing Certificate, in order to submit drivers to Windows Hardware Developer Center to apply kernel-mode driver signing and UEFI driver signing (for loading it through Secure Boot).
- Created detailed documentation on how to apply, renew, and operate code signing certificate and keygen for the engineering team.
- Surveyed and formed a report about the information of Secure Boot, UEFI Driver, Kernel Driver.
- Signed relevant files using code signing certificate through Windows Command Prompt.
- Wrote a report about the differences between HLK/HCK and attestation signing for engineering team to understand how to get drivers signed by Microsoft for multiple Windows versions (attestation signed driver can only work on Windows 10 and Windows Server 2016 and later.)
Technical Support -
- Be the first point of contact for the customer on product selling, planning, and technical topics.
- Professionally answered incoming calls and emails to provide technical support in-time.
- On-site problem solving - eliminated on-site program failures by going to end-users' site with distributors to examine the product, and form a report about the details of the process.
- Train and inform partners of both new and existing technologies, tools, and models of products by writing technical documentation, giving on-site training or telephone / email / IM support. (e.g. mechanism of system recovery program, tools for rescuing system while system failure happening, SOP for initial problem solving process.)
Sales and Business Development -
- In charge of all channel sales and OEM sales business relationship between company and global customers, including the customers from America, German, Hong Kong, Israel, India, Japan, Korea, Malaysia, Myanmar, Sweden and Thailand.
- Responsible for seeking new business partnerships with world-leading distributors and dealers.
- Designed new searching methods to dig out the key account of the competitors by understanding the character of the industry and products.
- Formulate and implement a different strategic sales plan for different key accounts to drive sales and achieve sales targets by evaluating the 5W1H elements of their business model.
- Maintained and deepen customer relations with customers.
- Provided pre-sales to after-sales services including solution design, negotiation, product / solution assurance and problem solving.
- Successfully gave product/business presentation in fluent English to Customers worldwide.
- Efficiently and accurately, handle customers enquiries such as purchase orders, quotations, and complaints for lost or damaged situations, product returns or exchanges.
Marketing
- Prepared sales decks and relevant presentation materials to aid in growing our business during partner meetings.
- Made marketing materials (e.g. product brochures) using Adobe illustrator.
- Proposed and discussed marketing plan for the Taiwanese market.