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Resourceful and meticulous human resources management 
professional with over ten years of experience promoting a team￾oriented and open-door environment that is conducive to a successful 
staff. A cultural change management specialist with expertise in 
training, orientation and on-boarding, top talent acquisition, 
regulatory compliance, public presentations, community/vendor 
relations, conducting case studies, benefits administration, 
consensus building, risk management, citizen engagement, 
operational planning, diversity and employee relations. Forward￾thinking strategic manager and leadership professional seeking to 
leverage background into an HR management role with a progressive 
organization.

Lipscomb University

Human Resources Manager

Priscilla claude

Army National Guard

Retirement Services Officer 

● Serves as the advisor on the Tennessee Military Department 
Retirement Program
● Responsible for and oversees the direction of the Retirement 
Services Program and functions as the technical expert
● Assist individuals in Retired Pay, Disability Retirement Pay, and 
Annuity Pay Applications.
● Explain Benefits and entitlements to Military members, retirees, 
and family members of retirement benefits and options
● Coordinate and conducts at least six retirement Seminars per year
across the state
● Managing time and budget constraints
● Develops presentations and conducts training principles, policies
and procedures to employees, teammates, and customers
● Evaluates individual benefit plans and informs participants of 
benefit information to ensure educated selections
● Interpret benefit program requirements to develop standard 
operation procedures and guidelines
● Integral participant in meetings to interpret and correlate policy, 
procedures, and guidelines related to controversial or contentious 
actions and recommends solutions.

Cultivated relations with key influencers and potential talent.
Managed rapport with 13 education institutions to maximize top 
talent acquisition.
● Integrated current job search knowledge and technologies into 
training and manuals
● Developed interesting course plans with multimedia learning tools 
to meet academic, intellectual and social needs of potential 
employees.Tested individuals for job aptitudes, personality traits and drug
use
● Worked with team to continuously improve career and placement 
opportunities for students
● Facilitated new hire on-boarding program by scheduling training 
initiatives, preparing applications, resolving on-boarding issues 
and processing paperwork
● Developed career and education plans based on individual needs
● Met with job seekers at career fairs and classrooms, providing 
details on search strategies, current market conditions and 
application processes
● Taught workshops on building resumes, completing applications 
and searching for jobs.

Talent Acquisition

Provided assistance to plan participants by explaining benefits 
information to ensure educated selections
● Communicated effectively via email, phone and face-to-face with 
plan participants to resolve issues pertaining to health and welfare 
benefits
● Ensured data integrity and confidentiality by observing strict 
regulations and procedures
● Mentored newly hired employees in benefits department and 
provided information regarding company policies and procedures
● Maintained thorough and current personnel handbooks and records
● Adjudicated and authorized customer benefit eligibility
● Advised managers on organizational policy matters and 
recommend needed changes
● Reviewed employee enrollments to verify accuracy, inputting all 
information into company's database.

Benefits Manager

Managed recurring HR processes such as promotions, transfers, 
payroll and Termination
● Optimized processes by training employees to apply industry best 
practices and observe all protocols
● Developed process improvements and streamlined procedures to 
effectively resolve employee discrepancies
● Implemented employee engagement and development activities, 
presentations and training to maximize productivity and a united
workforce
● Stayed current on EEO, ADA and other applicable federal and state 
policies governing employment
● Diminished obstacles and saved time, spearheading special 
projects through effective emergency resolution
● Implemented highly effective and individualized human resource 
solutions for clients
● Developed processes and metrics that supported achievement of 
organization's business goals
● Recommended changes in program requirements to ensure 
compliance
● Supported executive decision-making by reporting on metrics and 
recommending actionable improvements

Priscilla claude 的社群動態