Avatar of Ray Cho(卓緯翰).
Ray Cho(卓緯翰)
Customer service engineer
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Ray Cho(卓緯翰)

Customer service engineer
Contributing for a better world by service for 4+ years experience as a customer service engineer. Participate in several core projects and modifications collaboratively and support relocation projects.
Tokyo Electron Limited , Taiwan Branch
Feng Chia University
Tainan, 台灣

职场能力评价

专业背景

  • 目前状态
    就职中
  • 专业
    半导体工程师
  • 产业
    半导体
  • 工作年资
    6 到 10 年 (4 到 6 年相关工作经验)
  • 管理经历
    我有管理 1~5 人的经验
  • 技能
    Word
    PowerPoint
    Excel
  • 语言能力
    English
    中阶
    Chinese
    母语或双语
  • 最高学历
    大学

求职偏好

  • 预期工作模式
    全职
  • 希望获得的职位
    Customer Service Engineer
  • 期望的工作地点
    Taiwan
  • 接案服务
    不提供接案服务

工作经验

Customer Service Engineer

2020年4月 - 现在
2020.4 to 2020.11 Improvement for MTB bumping process, the new design cover improves the thickness problem during oven baking and it's successfully promoted and extend the new cover design to other factories, which can reduce cost by about NTD 5,000,000. 2020.11 to now Service in TSMC F18, Completed hardware modification including transfer arm, process unit, chemical piping, the electrical, software upgrade for next generation product. Analyze the root cause of equipment or process issues and offer solutions to customers. Coordinate action plans with customers and assigns the job to subcontract engineer.

Customer Service Engineer

2016年10月 - 2020年4月
3 年 7 个月
2016.10 to 2018.4 Since TSMC Fab12 is RD fab, customer improvement proposals are provided through experimental data for hardware modification, parameter optimization, and troubleshooting. 2018.5 to 2020.4 Transfer to Linko customer service team to serve MTTW, NTC3, TSMC AP3, and ASECL. Different customers, machine types,s, and processes make me understand more about the evolution and construction of each generation of machines. 2018 to 2019 MTTW Bypass module recovery project. The goal is to reduce the bypass rate by 90% to 20% within 6 months of improving customer production capability.

学历

Bachelor’s Degree
Department of Aerospace and Systems Engineering
2006 - 2010
活动和社团
The basketball team of the school