-Handle calls and emails with inquiries related to courses signed up by customers in timely manner. -Respond to multiple calls or emails; gather and verify required information as appropriate. -Understand customer’s reason to contact and attempt to provide solution following the specified guidelines. -Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution. -Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department. -Obtain all required information and relay the same to other departments as per the protocol. -Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. -Be flexible in an environment by championing and embracing change.