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I started working when I was 14. I worked in sales, and, before 
 long, I stood out because of my exceptional English at that age, and 
 politeness, which helped turn almost every customer into a 'returning' 
 customer. 
  
 Years have passed, and, although I can't say I'm old, I gained 
 a somewhat, vast package of experience in management and 
 customer service. 
  
 I've worn many hats in my career - commercial worker, cashier, 
 trainer, assistant manager, client support assistant, general store 
 manager, programmer and web designer, administrator,chief 
 supervisor. As a result, I have the ability to manage multipurpose 
 or specific purpose teams, to navigate and accomplish complex 
 challenges. Actual experience has taught me that my professional 
 value boils down to the following :  
  
 - I am a multi-linguist in a technologically driven market, I speak 
 fluent geek, designer, trainer,salesperson and difficult client. 
 Understanding means fewer missteps, and missteps cost a fortune. 
  
 -I am the calm one. 
  
 -Every person deserves at least one please and a lot of thank 
 you's . 
  
 -I run toward fires.

Accomplishments besides my employment:

Companies established:

Primanom Serv SRL - Education Services in German language
http://afterschool-timisoara.ro

Crossover XO SRL - Catering service and 3rd party support dedicated to afterschools and preschool educational institutes

Kinderwald SRL - Preschool Services provider for parents (Private club)
http://gradinita-timisoara.ro

Tria Oneira SRL - Olive oil producer (Xapa brand) 
https://xapa.ro

Universitatea "Politehnica" Timisoara

Software Engineering Manager

Alexandru Tausch

Tria Oneira SRL 

Managing Partner

Xapa Olive Oil is a brand born in Romania with deep roots in Greece. 

I manage and oversee the online infrastructure of the company, as well as the supply chain, and everything in between. 

https://xapa.ro

Together with 3 teams of highly able engineers, we are developing and maintaining tools for successfully managing, deploying and troubleshooting SaaS applications as part of the Trilogy suite. 

I also manage 2 other technical support teams that handle anywhere from 300 to 1500 tickets per week for 3rd party tools like Gmail, Zendesk and Jira.

Trilogy

Timis County, Romania 
 Primanom Serv is a company with private capital in the education sector. 
 We work with kids ages seven to twelve. All work and play are conducted in 
 German language. Our primary care : HAPPINESS



Primanom Serv SRL

Administrator

I was the transition manager for software companies bought by Trilogy subsidiaries. 

My responsibilities include taking over knowledge and know-how from legacy teams in a short time span, adapting the technical support model, and transitioning customers for a successful take-over. 

This is the job I enjoyed least, to be honest.

Crossover for Work

Import Technical Support Manager

I was leading 3 technical support teams in a tiered support scheme. I was reporting directly to the CEOs of the products supported. Among the products supported:

Everest
Ignite
Think3
Crossover
Austin Ride
 

Versata

Technical Support Manager

Timisoara 
 Managing the technical support operations of Versata and Ignite suite of 
 products as follows : 
 
 Ignite : 
 
 Ignite 
 Infobright 
 Nuview 
 Acorn 
 Gensym 
 ObjectStore 
 
 Sensage 
 Clear 
 Corizon 
 ETI 
 Placeable 
 Ravenflow 
 StillSecure 
 Tenfold 
 
 Versata : 
 
 Accept 
 Agentek 
 AlterPoint 
 Artemis Views 
 Artemis A7 
 Artemis Finland 
 Auto-trol TI 
 Auto-trol Konfig 
 Ecora 
 EPM Live 
 Everest 
 Prologic 
 Purchasingnet 
 Right90 
 Smartform Design 
 TriActive 
 
 Part of the role was managing the special vetting teams for Privacy and Data

Customer Support and Transition Manager

Coordinating the team of cashiers. 
 Managing the flow of people. 
 Payment and invoice issuing. 
 Primary bookkeeping. 
 Cash register emergencies. 
 Responsible for maintenance and aesthetics of aisles in designated area. 
 Costumer service and relations management.

Chief Supervisor

Technical Support Engineer

Web administrator, Web design, Picture design, Wordpress and 
 Woocommerce editing, Seo and Optimisation, System administrator and 
 intervention

Bebe Design s.r.l

System administrator, Tech support manager

Thassos, Greece 
 Primary bookkeeping and authorized payments to suppliers. 
 Coordinating all teams within the supermarket sales and warehouse area. 
 Supervision of customer service and relations management. 
 Automation Engineer, Automation Engineer Technology/

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