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Experienced Administrator with over 25 years of experience in retail, education, hospitality and Experienced Administrator with over 25 years of experienced in retail, education, hospitality and warehousing industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Microsoft Office, reporting and training of staff. Motivated to learn, grow and excel in any industry.


Nichrist Institute of Management and Engineering Technology 

Sparks Estate Senior Secondary 

Internal Sales Consultant/Administrator/Reception  @ Mass Supply • Johannesburg

Tania Green

Mass Supply • Johannesburg

Internal Sales Consultant/Administrator/Reception 

•	Meet, greet and assist walk in clients with their orders and enquiries.
•	Invoicing, processing all final orders and tracking of delivery of customer orders.
•	Online marketing via WhatsApp and E-mail.
•	Customer enquiries on e-mail, online order support and assisting customers with telephone enquiries.
•	Assisting staff members with workload to achieve speedier results and performance outcome.
•	Prepared daily and monthly reports to assist sales staff and COO with key decision making and strategic operational planning.
•	Entered and maintained departmental records into company database using Sage Pastel Evolution.
•	Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
•	Assisting with quarterly stock takes.
•	Training of all new internal staff members on system and reception duties.


•	Greeting and assisting students with information and application forms, answering and screening all incoming calls, taking messages and all enquiries regarding education and institution information.
•	Managing all agendas and calendars, boosting productivity and improving organizational initiatives.
•	Improving information database collection and recordkeeping accuracy by creating, updating of all student information and communication.
•	Creating and co-ordinating marketing material such as branding and corporate identity for campaigns and attending all career days/expos.
•	Social media and online support such for daily updates and information.
•	Accreditation applications for approval of a higher education course or courses by an authorized body.
•	Monthly invoicing to students for course fees and debt collection of for late or non-payment.
•	Applying and managing all tender applications to bid for projects whereby government and other institutions invite bids for large projects in education and or training that must be submitted within a finite deadline.
•	Creating of weekly tests and Invigilating of examinations.
•	Perform all other adhoc administrative duties.


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