Vohkus is a company that provides IT Solutions and IT Services via hardware procurement, software offers and professionally trained engineers. Achievements/Tasks Good communication skills with users from the customers regarding their issues Solid troubleshooting mindset for Windows PCs Writing and properly documenting technical steps for both users and colleagues Training my new colleagues in the first year Exchange, O365 Admin, Azure AD, Citrix Cloud, Windows Server, Windows AD and ServiceNow

NIXU is a cybersecurity company that is mainly focused on providing consultancy in this area of expertise for other companies. Achievements/Tasks Categorization and troubleshooting level 1 tickets Zendesk, Confluence and Supportal Using monitoring systems Icinga and Zabbix Prioritizing calls/tickets and escalating as necessary Windows AD, O365 Admin Panel and CentOS usage CentOS was mainly for log reading Internal IT

CGSINC in an outsourcing company focused on hiring young students who are entering the workplace. There focus in Sibiu was mainly call-center. Achievements/Tasks Ability to multitask between multiple applications and files Fluency and accent in American English Strong communication skills with the customers Obtaining different types of information from the customer to either solve a solution or help them choose a proper device/subscription