• Maintaining good relationships with collaborative business account and organising co-sponsoring promotions • Responsible for advertising and ROI on social media platforms • Promoting business on social media platform by creating quality content • Enhancing copywriting ideas and organising campaigns and events • Handling customer feedbacks and monitoring digital performance • Coordinating with press interviews invitation and arrange meetings

• Managing and optimising online store performance • Plan and execute promotion and advertising strategy on social media, exceeded KPI by 200% • Develop social campaigns, KOL collaborations, and contribute to creative copywriting • Work closely with internal and external team to develop data integration solutions to deliver efficient CRM operations

• Acted senior-in-charge on narrow-bodied aircraft and led junior crew members • Assisted and promoted on-board duty free sale • Recruited frequently travel customers to enroll in the loyalty program and promote company products • On board sommelier by completing the WSET level 1 course • Well-trained Premium class crew delivered 5-star service to customers and constantly received letters of appreciation • Dealt with First Aid situation in flight and file reports for follow-up • Assessed complaints and conduct service recovery where necessary

• Reservation and ticket issuance using company booking system • Customer and travel agent care service

• Taught students aged from 8-16 in different class levels and customised the lesson plans accordingly • Self-organized curriculum and assisted in school events • Maintained good communications between the parents and school by having meetings and phone interviews