Wahid Arif Amirudin
Customer Success Team Lead
As a Customer Success Team Lead, my personal brand is built on a foundation of passion for helping others and a commitment to delivering exceptional customer experiences. I have a deep understanding of customer needs, and I am able to translate that understanding into actionable strategies that drive customer satisfaction and retention. I am a strong leader, able to inspire and motivate my team to achieve their best. I am always looking for ways to improve and optimize our processes, and I am not afraid to take risks and try new things. I am dedicated to creating a culture of customer-centricity within my team, and I am constantly looking for ways to empower our customers to be successful.
Hostinger International
Universitas AMIKOM YogyakartaKlaten Regency, Central Java, Indonesia
Professional Background
Current status
-
Profession
Customer Service Representative・Technical Customer Service Engineer・CS Advisor
Fields
Internet・SaaS / Cloud Services・Information Services
Work experience
6-10 years (Less than 1 year relevant)
Management
I've had experience in managing 10-15 people
Skills
Leading A TeamFocusedCustomer ExperienceData AnalysisProblem SolvingLearningGrowth MindsetJavaScriptPythonWHMCPanelVPS ServerTerminal ServerMySQL / MariadbApache HTTP ServerNGINXDNS ServerLinux Server
Languages
English・Intermediate
Highest level of education
-
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Customer Success Team Lead
Desired work locations
-
Freelance
Non-freelancer
Work Experience
Customer Success Team Lead
Hostinger International・Full-Time
January 2017 - Present6 yrs3 mos
Indonesia
- Help to hire a team of specialists who are focused on delivering world-class technical support - Help specialists level up in their skills and experience - Drive team members to be self-sufficient - Build processes that enable team members to collaborate and execute - Hold regular 1 : 1s with all members of my team - Create sense of psychological safety on my team - Engage with our customers to triage their issues - Create, update, or review documentation changes based on customer interactions - Foster an environment for the specialists on my team to maintain good performance and satisfaction - Improve the customer experience in measurable and repeatable ways - Participate in escalation on-call rotation.
Customer Success Specialist
Hostinger International・Full-Time
November 2015 - June 20171 yr8 mos
Indonesia
- Answering incoming conversations via live chat & ticket - Answering customers via Phone Call - Helping the Customer to improve their website by assessing their needs - Adjusting the product and actively selling additional services - Staying proud of your job for making the Client go WOW - Interactive learning in our Customer Success Academy with extra guidance and mentors
Education
Universitas AMIKOM Yogyakarta
Non-Degree Program (e.g. Coursera certificate)・Information Technology
2012 - 2015
