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Throughout the process of your job search, a cover letter is an additional opportunity that allows you to explain to the employer the specific backstories of what you have listed within your resume.
As a professional within the customer service side of the business, you will find that forming a customer service cover letter (or customer service application letter) can help you enhance your communication with the employer.
Communication plays a crucial role in building customer relationships, so why not take the opportunity to learn more about building the best customer service cover letter?
Stuck on where to get started for your professional customer service cover letter? Below is our customer service cover letter sample/customer service cover letter example that includes all the necessary sections.
835 Kernel Ave.
New York, NY 10004
Dear Mr. Kramer,
My name is Molly Key and as a customer-oriented professional, I am interested in applying as a Customer Service Representative for K Corp. as advertised on the hiring site. As a quick thinker with strong communications, I believe that I can help strengthen the customer service team here at Keens Inc. With our strong passion for assisting clients with world-class service, I believe that we can enhance our strategies with the customers.
As a customer-oriented professional, I have dedicated myself to finding ways for customers to have the best experience possible. Previously, as a Call Center Agent at Telekom, I was responsible for assisting customer questions through calls with effective solutions. Throughout my time in this position, I was able to successfully raise the overall client satisfaction rate to 98% due to my helpful recommendations.
With my dedication to providing excellent service for customers, I am also eager to learn more through constructive criticism and customer feedback to find the necessary changes needed for improvement. Throughout my time at Telekom, I have made plenty of adjustments that allowed me to provide many positive customer experiences.
Thank you for your time and consideration. I have gone ahead and attached my resume and feel free to contact me through phone or email to speak further. I greatly look forward to an opportunity as a Customer Service Representative for K Corp.
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Within the customer service department, different techniques can promote successful communication with the customers of the company. While the arrangement might differ, the main components needed will be the same.
Similarly, there are 8 sections needed for a well-crafted customer service cover letter, whether you are creating a customer service advisor cover letter, a customer service supervisor cover letter, a customer service consultant cover letter, etc.
For any type of customer service representative cover letter, you will want to include your name, phone number, email address, and address. After the contact information section of your customer service cover letter, you will want to include the date.
592 Kernel Ave. New York, NY 10004
Start within your customer service cover letter by politely addressing the employer or hiring manager by his/her name within the salutation section.
Dear Mrs. Rasher,
You will want to lead a strong opening for your customer service cover letter by providing the employer a background of the purpose of your letter.
My name is Noel Soul and as a customer-oriented professional, I am interested in applying as a Customer Service Associate for Navel Co. as advertised on LinkedIn.
Show the potential employer your high suitability for the customer service position by including your skills, experiences, or achievements relevant for the role.
As a Customer Service Rep at Cole Shops, I was able to successfully improve the customer satisfaction rate by 17% due to my abilities in resolving complex situations and agitated customers. Throughout my time as a Customer Service Rep, I also developed a new customer service guideline to serve the customers in the most effective ways.
Let the employer understand your reasoning for applying to the customer service role or the position at their company within your customer service cover letter.
As a friendly individual with a passion for assisting, I believe that I can help improve the customer service area here at Navel Co. With our strong passion for easing the lives with quick customer solutions, I believe that we can enhance the customer’s satisfaction to a further extent.
Highlight to the employer that you are the one for the customer service role with additional information, such as your unique attributes, certifications earned, or other training accomplished.
With a strong passion for assisting others, I am dedicated to learning more about Navel Co. to find the best strategies and methods in helping our customers. As a dedicated customer service representative, I am adaptable to unexpected changes, quick at resolving problems, and efficient in providing solutions.
Wrap up your customer service cover letter with a sweet closing by thanking the employer for his/her time and consideration.
I appreciate your time and efforts in reviewing my application. I have attached my resume below and hope to keep in touch through either phone or email. I look forward to the possibility of speaking further and joining Navel Co. as a Customer Service Associate.
End your customer service cover letter with a professional sign-off, such as sincerely, yours, and best, followed by your name.
Tip 1: Include keywords for your customer service cover letter.
For any customer care cover letter, you will want to incorporate keywords listed within the customer service job posting to display that you fit the description.
Tip 2: Tailor your cover letter for the customer service job and company.
Similar to how each customer you interact with will be different, the customer support cover letter you create for each role should vary.
Tip 3: Highlight specific customer service skills in your cover letter.
Whether you are an avid problem solver, patient assistance, or a great communicator, you will want to show your strong customer service skills in your cover letter for the employer.
Customer service skills to put on a cover letter
· Complaint Resolution
· Project management
· Persuasive Speaking
· Effective Listening
· Microsoft Office
· Customer Communication
· Stress Management
· Time Management
Tip 4: Proofread your customer service cover letter.
Display to the employer that you have a keen eye for the work that you do by sending in an error-free customer care representative cover letter.
Tip 5: Present a customer service cover letter within a page.
As busy as they are, employers will want to quickly gather all your most impressive customer service-related skills in your customer service cover letter.
Make sure that you have a personable tone for your application letter for a customer service representative role. You will want to exude that you can naturally speak your ideas and point while staying friendly and professional.
Including numbered achievements within an application letter for a call center agent can efficiently show your adherence to metrics. Numbered successes, such as the amount of your first-call resolution or the average handle time can help benefit your cover letter for a call center agent position.
Just because you are creating a cover letter for a customer service representative with no experience does not mean that you should lack confidence. Show your enthusiasm through your customer service cover letter with no experience by providing the employer with your strong understanding and background.
A customer service associate cover letter and a customer service assistant cover letter will both benefit from examples of where you have helped resolve problems throughout difficult situations.
Your customer service manager cover letter should radiate your strong leadership skills. As a customer service manager, you will be the one managing tough escalation situations so show the employer you can take on the role.
After finalizing your customer service cover letter, you will want to decide if you will be sending it as an attachment or right within the body of the email.
To successfully send off your customer service cover letter as an added attachment in an email, you will want to save your customer service motivation letter as either a PDF or word document.
Make sure to label it clearly with an appropriate name, such as “Molly Key Customer Service Rep Cover Letter”, and include a brief note for the employer within the email itself.
For a customer service cover letter sent within the email, you will want to make sure to remove the cover letter header and start from your salutation section.
Like with the attachment option, make sure to clearly label your customer service cover letter within the subject line of the email and include a professional signature.
With these tips and examples in mind, you will be able to freely express your strong communications and suitability within your customer service cover letter.
--- Originally written by Jessica Sun ---