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ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support MayJanuary 2012 Federal Contractor/IT Support Specialist STG INCorporated ⦁Provides quality performance metrics reporting to upper management on a monthly basis. ⦁Assists with various technical writing tasks, including policy and procedures along with inventory management, daily operational procedural tasks, and system performance

Background and Professional Certificate City University of New York-College of Staten Island-Bachelor of Science Film/Cinema/Video Studies New York Institute of Technology-Graduate School Communication and Media Studies Yale School of Management-Professional Certificate Behavioral Finance / Financial Markets / Finance /Behavioral Economics Skills: Office 365/Agile Project Management/Product Management/Google Analytics/Adobe Creative Cloud AdWords/Youtube/Communication/UI/UXDesign/Mentoring and Coaching/Asana/Video Production Podcasting/ Blockchain/Business Development/Influencer Marketing/Market Research/Tableau/Data

options to renew). I supported them in both a technical capacity (the two projects) and a daily support role mostly via ad-hoc data analysis. The state systems are centered on PeopleSoft at the core, and Jagger (formerly SciQuest) as their customer facing web portal. Internally, Microsoft Office is the backbone with Word and Excel taking center stage. Whole Foods Market , MarchApril 2016 I started with Whole Foods Market in Los Angeles (Southern Pacific Region) and transitioned through Seattle (Pacific Northwest Region) in 2014 to Atlanta (South Region) in 2015 all in a similar capacity in

about the appropriate use of equipment and/or software. Assist with technology planning and implementation of technology projects. Create and update documentation for systems and processes. Remote Desktop Technical Support • RealPage , Inc. OctoberJanuaryRichardson, Texas) Strong understanding of approved tools to assist in daily tasks such as ConnectWise Toolset, MS Intune, etc. Supported Office 365 applications, local and network printers, Adobe, Apple Mac Operating systems, and Sophos and other major AV brands. Create new users, assign permissions, & reset user passwords within Active Directory Knowledge and understanding of various server/works...

escalated to us, we would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had

permitting, licensing & registration systems. Develop and implement online and mobile app inspection scheduling application. Develop and implement enterprise mobile apps. Develop and implement GIS, date analytics and data visualization toolESRI SAG Award ) Develop machine learning/bot messaging application prototype. Domain migration of 400 users. Office 365 migration. One Drive migration for all users local files and shared drives(no on-premise file server). Completing all migration tasks without interrupting company daily business processes. Cloud Migration. Develop full stack GIS open source platform. Structure Help-desk/customer service operations

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