Passionate leader with proven expertise in building engaging learning experiences and empowering teams globally. I manage multiple projects concurrently, ensuring efficient execution and measurable impact. Skilled in crafting captivating curriculum, leveraging cutting-edge tools and data analysis to bridge skill gaps and drive performance. Recognized for exceptional leadership, communication, and change management abilities, adeptly guiding teams towards achieving strategic objectives.
Hyderabad, Telangana, India
May 2020 - Present
Training Development and Delivery
Talent Development
Project Management
February 2018 - May 2020
March 2016 - January 2018
March 2015 - August 2015
July 2012 - April 2014
• Successively transitioned from handling corporate cards to becoming a subject matter expert (SME) within a year, and subsequently trained new joiners, demonstrating exceptional learning agility and leadership potential
• Promoted to Team Lead Intern within 1.5 years, actively monitoring call quality and providing regular updates to maintain high standards and identify opportunities for improvement
August 2011 - June 2012
Played the role of Sr Customer Care Officer, handled Consumer cards for customers in the USA
June 2008 - July 2011
Worked in Front Office Ensured to deliver unsurpassed Guest Relation and experience
2020 - 2022
2008 - 2011
2001 - 2008
Passionate leader with proven expertise in building engaging learning experiences and empowering teams globally. I manage multiple projects concurrently, ensuring efficient execution and measurable impact. Skilled in crafting captivating curriculum, leveraging cutting-edge tools and data analysis to bridge skill gaps and drive performance. Recognized for exceptional leadership, communication, and change management abilities, adeptly guiding teams towards achieving strategic objectives.
Hyderabad, Telangana, India
May 2020 - Present
Training Development and Delivery
Talent Development
Project Management
February 2018 - May 2020
March 2016 - January 2018
March 2015 - August 2015
July 2012 - April 2014
• Successively transitioned from handling corporate cards to becoming a subject matter expert (SME) within a year, and subsequently trained new joiners, demonstrating exceptional learning agility and leadership potential
• Promoted to Team Lead Intern within 1.5 years, actively monitoring call quality and providing regular updates to maintain high standards and identify opportunities for improvement
August 2011 - June 2012
Played the role of Sr Customer Care Officer, handled Consumer cards for customers in the USA
June 2008 - July 2011
Worked in Front Office Ensured to deliver unsurpassed Guest Relation and experience
2020 - 2022
2008 - 2011
2001 - 2008