Scrum Master / Project Manager 03.2021 - present

Red to Blue, Romania

• Guiding the team on how to use Agile/Scrum practices and value
  
• Delivering every project on time, within budget and scope 
  
• Assessing the team's maturity and coaching the team to a higher level of maturity 
• Removing impediments and building a trusting and safe environment 
• Facilitation getting the work done, discussions, decision making, and conflict resolution  
  
• Providing all support to the team using a servant leadership style whenever possible, and leading by example  
  
• Strategic planning and governance 
  
• Resource and risk management 
  
• Coordinating internal resources and third parties/vendors for the flawless execution of projects 
  

Quality Assurance Automation Engineer 07.2019 - 10.2021

iWelcome, Romania

• deliver automated solutions for software processes
  
• write/run tests for databases, systems, networks, applications, hardware and software
  
• identify bugs and quality issues in development, service or business processes
  

Scrum Master 06.2018 - 03.2021

iWelcome, Romania

• Manage each project’s scope and timeline 
• Coordinate sprints, retrospective meetings and daily stand-ups 
• Coach team members in Agile frameworks 
• Facilitate internal communication and effective collaboration 
• Be the point of contact for external communications (e.g. from customers or stakeholders) 
• Work with product owners to handle backlogs and new requests 
• Resolve conflicts and remove obstacles that occur 
• Help teams implement changes effectively 
• Ensure deliverables are up to quality standards at the end of each sprint 
• Guide development teams to higher scrum maturity 
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
  

Project Manager / PMO / 06.2018 - 01.2019

iWelcome, Romania

• Guiding the team on how to use Agile/Scrum practices and value 
• Assessing the team's maturity and coaching the team to a higher level of maturity 
• Removing impediments and building a trusting and safe environment 
• Facilitation getting the work done, discussions, decision making, and conflict resolution 
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
  
• Strategic planning and governance
• Implementation and consolidation of best practices and process
• Resource and risk management
  
• Standardization within the company
• Project management

Localization Project Manager Team Lead 11.2016 - 06.2018

Welocalize, Romania

• Account lead PM 
• Maintain a good client satisfaction level 
• Work as part of a team, based in many parts of the world
• Coordinate internal/ external teams, all over the globe
• Managing localization projects from beginning to end, within budget and deadline  
• Risk management
• Coach new team members and support their evolution
• Create training material and give training to new employees/ existing team members
• Work on improving processes/workflow on the account

Localization Project Manager 08.2015 - 11.2016

• Coordinating internal resources and third parties/vendors for the flawless execution of projects
• Delivering every project on time, within budget and scope
• Effectively communicating with linguists, clients and colleagues with ultimate goal of ensuring customer satisfaction
• Managing localization projects from beginning to end, within budget and deadline 
  

Site Moderator 01.2012 - 12.2015

• Moderating and deciding whether to remove/reinstate content reported by website visitors as potentially offensive/inappropriate
• Monitoring the interchange of contributors and making decisions regarding content and direction of threads
• Providing input to develop and implement community strategies, policies and guidelines where appropriate
  

Assistant Director/ Human Resources Specialist / Data analyst 09.2013 - 02.2015

• Managing an operational center of approx. 600 employees.
  
• Hiring, terminating, and training staff - recruiting and placing of employees. Providing training and guidance to the staff. 
• Working with the Director and the Managers to sustain and grow programs and services - participating in strategic planning.
• Representing the organization to the public, key stakeholders and business partner. 

Customer Service Representative with Italian 06.2012 - 09.2013

• Providing support on the phone, in Italian, English and Romanian. 
  
• Attracting potential customers by answering product and service questions. 
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem.

Transaction Officer - 10.2010 - 06.2012

• Processing and overseeing payment instruments.
• Processing, opening, reactivating and closing of accounts. 
• Replacing lost/experienced customer instruments such as ATM Cards, checkbooks.

Customer Service / Retention Specialist and Customer Loyalty - 08.2008 - 10.2010

• Establishing, developing strategies and improving customer experience.
  
• Designing and developing ongoing retention offers.
  
• Conducting market research that measures customer satisfaction and loyalty in comparison to the competition in the market.
  
• Monitoring competition offerings with respect to retention solutions, processes and loyalty programs.