November 2020 - May 2021

Operation Supervisor   MaxAB

Cairo
. Managing the day to day activities of the team.
. Motivating the team to achieve organizational goals.
. Developing and implementing a timeline to achieve targets.
. Delegating tasks to team members.
. Conducting training of team members to maximize their potential.
. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
. Contributing to the growth of the company through a successful team.

March 2019 - October 2020

Operation & Fleet Manager  Zezo Express

Cairo
. Develop strategy and overall operation of centralized transportation and distribution
. Introduce continuous improvement methodologies to deliver results in safety, service, quality and cost
. Utilize key performance indicators to support operational performance
. Set performance goals which are tailored to each department. Develop operational goals for each department which are aggressive that meet short-term and long-term objectives of the organization.
. Provide subject matter expertise and analysis for potential company acquisitions and mergers

. Focus on improved measurement and execution of customer service performance
. Analyzes operations on a continuing basis and makes necessary improvements to
ensure operating efficiencies across all functions of an automated LC
. Participates in transportation cost studies relating to expansion of existing sales
markets and new plant locations
. Manages the company's inventory utilizing sound security policies and procedures
consistent with good accounting and distribution practices
. Develops and reviews management reports regarding statistical data necessary to
assure department efficiencies are met
. Fundamental knowledge of Warehousing and Transport Operations
. Lead innovative thinking and foster continuous improvement across all logistics activities
. Analyzes throughput dates, capacity planning and flow through
. Manage production scheduling, short and long term planning and ordering of materials
. Oversee and review the reports for inbound and outgoing shipments, and negotiate
shipping and supplier costs
. Manage imported goods transport planning, inventory levels and obsolescence
. Being aware of, adhere to, actively ensure and monitor compliance with all relevant
rules and regulations and reports any breach thereof to management
. Planning process which includes the procurement, inventory control, logistics and distribution
Achievements : . Founder of Jumia 3PL with zezo express
. Develop many strategies of supplying couriers which lead to getting first place in
souq.com supplier performance
. Making contracts with many companies, like Noon, Opex, Aramex, ETC.
. Setting a customer service team to communicate with the customers and our
couriers to achieve the best rates and customer satisfaction
. Managing a team of hub supporters, accountants, C.S & over 350 couriers

October 2018 - March 2019

Live Ops Manager  Presto Deliveries

Cairo
. Responsible for employees, couriers, and facility
. Uploading the required data properly to the system and the daily reports
. Facilitate the shipping of products from one destination to another
. Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
. Receives products and coordinates delivery
. Takes steps to avoid quality control issues
. Makes sure warehouse capacity is kept at optimal levels
. Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
. Oversees inventory of goods and vehicles

March 2015 - September 2018

Operation & Fleet Specialist at Transporter  Transporter Egypt

Cairo

Warehouse : . Maintains inventory controls by collecting stock location orders and printing
requests. Training, supervising and appraising staff.
. Responsible for the receipt, storage.
. Ensure all items are documented and in good quality.
. Make random checks of commodities to confirm quantity and quality. Maintain all
warehouse equipment and ensure full security of the premises.
. Processing and packing orders, organizing the dispatch and delivery of goods.

Fleet : . Manage and monitor the performance of the entire fleet, routing and scheduling planning.
. Training and solving couriers' problems.
. Making time-sheets.

Achievements :

Managed a team of 10+ employees & a team of 40+ couriers

Develops strategies to promote team member adherence to company regulations and performance goals.