I have hands-on experience of project management, Team handling, Vendor management, Customer satisfaction, documents Analysis, Demand and Supply building activities and knowledge of working tools such as MS office, Excel, G-Suite, other productivity tools like Smart Assist, Bliss, Vault, Jira.
Also, I have experience of institutional department activities such as examination, admissions, student & parents counselling and lecture delivering.
August 2022 - December 2023
• Onboarded stores/merchants onto the DoorDash platform.
• Managed vendor operations for USA, Canada, and Australia, handling tasks such as catalog updates, weekly payments, and promotional updates.
• Collaborated with the Central team to address supply operations and resolve queries from merchants and customers regarding payments.
• Led a team of 15 teammates, providing training on processes.
December 2018 - March 2022
● City launch operations in Punjab, Chandigarh and Delhi NCR.
● Operations Management of UberMedic and UberEssential Projects during Covid-19.
● Working on Churned Driver community to retain them on platform.
● Competitive intelligence.
● Supply acquisition and retention.
● Virtual OB, Training and Documentation.
● Helped Uber Expansion team to launch the LCP (motorcycle & Auto) project in North India.
● Meeting with clients and Vendors.
● Ancillary & Intercity project.
● Driver Growth.
September 2017 - February 2018
1. Chat with Customer and Seller to resolve their complaints related to Flipkart services.
2. Identify the need to escalate specific issues and follow up through where necessary.
3. Present detailed information and responds to questions from Managers, clients, and Customers.
4. Worked on special projects and additional responsibilities as assigned by Managers.
5. Helped to familiarize the new OB with the business operations.
6. Customer Support Operations Work.
August 2015 - June 2017
I was responsible for delivering high-quality lectures, conducting workshops and seminars, and providing guidance to students in a specific academic discipline. I was alsoinvolves creating engaging learning experiences, assessing student performance, and contributing to the academic and professional development of students. Additionally, I have worked in the examination and admissions department.
October 2014 - March 2015
2011 - 2015
2009 - 2011
I have hands-on experience of project management, Team handling, Vendor management, Customer satisfaction, documents Analysis, Demand and Supply building activities and knowledge of working tools such as MS office, Excel, G-Suite, other productivity tools like Smart Assist, Bliss, Vault, Jira.
Also, I have experience of institutional department activities such as examination, admissions, student & parents counselling and lecture delivering.
August 2022 - December 2023
• Onboarded stores/merchants onto the DoorDash platform.
• Managed vendor operations for USA, Canada, and Australia, handling tasks such as catalog updates, weekly payments, and promotional updates.
• Collaborated with the Central team to address supply operations and resolve queries from merchants and customers regarding payments.
• Led a team of 15 teammates, providing training on processes.
December 2018 - March 2022
● City launch operations in Punjab, Chandigarh and Delhi NCR.
● Operations Management of UberMedic and UberEssential Projects during Covid-19.
● Working on Churned Driver community to retain them on platform.
● Competitive intelligence.
● Supply acquisition and retention.
● Virtual OB, Training and Documentation.
● Helped Uber Expansion team to launch the LCP (motorcycle & Auto) project in North India.
● Meeting with clients and Vendors.
● Ancillary & Intercity project.
● Driver Growth.
September 2017 - February 2018
1. Chat with Customer and Seller to resolve their complaints related to Flipkart services.
2. Identify the need to escalate specific issues and follow up through where necessary.
3. Present detailed information and responds to questions from Managers, clients, and Customers.
4. Worked on special projects and additional responsibilities as assigned by Managers.
5. Helped to familiarize the new OB with the business operations.
6. Customer Support Operations Work.
August 2015 - June 2017
I was responsible for delivering high-quality lectures, conducting workshops and seminars, and providing guidance to students in a specific academic discipline. I was alsoinvolves creating engaging learning experiences, assessing student performance, and contributing to the academic and professional development of students. Additionally, I have worked in the examination and admissions department.
October 2014 - March 2015
2011 - 2015
2009 - 2011