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Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
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Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
Within two months
PowerPoint
Excel
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4-6 years
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
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Avatar of the user.
Past
Customer Service Representative @GraPARI Telkomsel
2021 ~ 2023
Administration Staff and Customer Service
Within three months
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
Manajemen
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Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Administration and Management
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Avatar of John Michael C. Sorbito RN.
Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Present
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Microsoft Office
Google Drive
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
Education
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Avatar of Md Danish Nasir Shaikh.
Quality Assurance Analyst @Andromeda BPO
2013 ~ 2015
Assistant Manager Training and Quality
Within one month
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
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Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
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Avatar of Anisya Riswanti.
Avatar of Anisya Riswanti.
Past
Admin E-Commerce dan Store Leader @PT Luby Abadi Mandiri
2021 ~ 2023
Administrator and Customer Service Specialist
Within three months
Anisya Riswanti Admin E-Commerce Saya lulusan Business Management & Marketing dengan pengalaman kerja sebagai Staff Administrasi Penjualan/E-Commerce selama 6 tahun marketplace yang digunakan seperti Shopee, Tokopedia, Lazada, Blibli, Bukalapak dan Akulaku, serta berpengalaman mengelola Toko Retail selama 1 tahun, terbiasa dengan melayani customer dan dapat menggunakan sistem Point Of Sales (POS), Intacs, Accurate Online dan Microsoft Office. Jakarta Utara, DKI Jakarta, Indonesia https://www.linkedin.com/in/anisya-riswanti/Pengalaman Kerja Admin E-Commerce dan Store Leader • PT Luby Abadi Mandiri MaretSeptember 2023 | Jakarta Utara, DKI Jakarta, Indonesia Mengelola
Word
Excel
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Sekolah Menengah Kejuruan SMKN 12 Jakarta
Pemasaran
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sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ Present
Administrator, Virtual Assistant, Customer Service
Within one month
indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
Word
Canva
Java
Employed
Ready to interview
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10-15 years
Institut Teknologi Sepuluh Nopember
sistem informasi
Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
Avatar of Kayeta Atmajaya Rosalinda Wonga Waldani.
Past
Tim Antar @Byebeli
2023 ~ Present
Public Relation, Marketing, Admin, Kasir, Customer Service
Within one month
has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about
Excel
Canva
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Mercu Buana
Broadcasting

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Within one year
Customer Service Engineer
Jing Cham Tech LTD
2016 ~ Present
Taichung, 台灣
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support
Fields of Employment
Semiconductor
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Good Interpersonal Relationship
Organized
Customer Service
Customer Satisfaction
Office Automation
Specifications
Maintenance
CNC Milling
Production
Electrical
Word
Excel
powerpoint
Languages
Job search preferences
Positions
Customer Service Engineer
Job types
Full-time
Locations
Taichung, 台灣
Remote
Not interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Southern Taiwan University of Science and Technology
Major
. A.S in electrical engineering
Print

Andy Wang

Customer Service Engineer

  Taichung City, Taiwan

11年的設備維修,規劃機台的線路及保養的經驗,在專業的領域上,一直不斷的突破自己,客戶原有的設備,從單機模式開始,進而提升至生產線自動化,都是自行開發設計,組裝,最後驗證設備生產能力,讓產能良率提高。
另一方面,設計機台所有生產監控數據,降低重工所帶來的損失,為客戶節省人力及成本,強化客戶與自身的合作關係。
發揮自己的所長,創造自我的價值,希望能公司及客戶帶來更多的利益,以符合公司的期待。期望貴公司給予工作及面試機會,敝人十分樂意接受面試安排。

I was born in a middle-class family near Feng Chia University and have two younger brothers. My parents always give me advice and support for what I do and the ability to judge things. With growing of knowledge, I find I have owed a lot to my parents, the only thing I can do pay them is to work hard on my job.
In the college, I designed the subject of electronics "The Timer" under the directions of the professor. This idea could be carried out according to saving power. In addition,I participated in the layout of industrial convery and software control to improve factory automation.
After finishing the military service, I was in charge of installing and maintaining copy machine,fax machine and telephone exchange system in an office automation equipment company. This job must have perseverance and endurance to exclude many obstacles and difficulties.Therefore, my EQ(Emotional Intelligence Quotient) became more and more better.
As the result of some consideration, I was served as electrical control engineer in the manufacturer of CNC(computer numerical control). The main work were as follows: A.layout of electrical circuit for machine. B. function test of machine. C. customer support. The workpiece could be cut or dill sharply on the basis of the data obtained from PLC(Programmable Logic Controller).
However, under the demand of developing and designing machines, I acted as customer service engineer in an semiconductor equipment supplier. I scheduled the project to improve the equipment customer asked by modifying parameter and electrical diagram. Undoubtedly, the maintenance of industrial oven is my routine for customer.
In Taiwan, your company is a large one where I can take an greater responsibilities and develop my potentiality. I’d like to work in a environment which interests me. For taking advantage of what I have learned, I am quite pleased with an interview for me.

工作經歷

Customer Service Engineer  •  Jing Cham Tech LTD

六月 2016 - Present

.Main equipment : Industrial Oven, Ultraviolet Curing
.Main customer base : Macronix, UMC, PTI, ASE Group, Ardentec
.Developed and built the projects customers offered to improve the
factory automation
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment
․Increase 40% sales performance to help customers to build Big Date for equipment in order to reduce the yield loss

Customer Service Engineer  •  C SUN MFG.LTD.

四月 2010 - 四月 2015

.Main equipment : Industrial Oven, Ultraviolet Curing, AMHS

.Main customer base : TSMC, SPIL, AUO, Innolux, Lingsen

.Developed and discussed the issues customers proposed to find the
solutions
.Created and upgraded the layout of electrical circuit for equipment to improve the process of production
.Executed and handle the tasks to ensure the benefit for company

.Enhanced and checked customer satisfaction degree to enrich
self-competition
․Collaborated with other sales to enhance new software available for customers in order to get 20% purchase orders

Engineer  •  LISIN PRECISION TECHNOLOGY CO, LTD.

八月 2008 - 三月 2010

.Main equipment : Toshiba Five Faces Machining Center, CNC Lathe,
CNC Milling Machine,
.Main customer base : VICTOR, YCM, HIWIN, MIRDC, FU TSU

.Developed and built the projects customers offered to improve the
factory automation
.Arranged and handled the maintenance for customers to increase the
capacity for production
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment

Control Engineer  •  VICTOR TAICHUNG MACHINERY WORKS CO, LTD.

六月 2006 - 十一月 2008

.Main equipment : CNC Lathe, CNC Milling Machine, Laser Repair
Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters to remain stabilized for new equipment

Electrical Control Engineer  •  YOU JI MACHINE IND.CO., LTD

二月 2003 - 五月 2006

.Main equipment : CNC Lathe, CNC Milling Machine

.Main customer base : SKF, Lio Ho Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters and programs to remain
stabilized for new equipment

Customer Service Engineer  •  Li Ren CO, LTD

六月 1998 - 三月 2000

.Main equipment : Copy machine, fax machine, Time recorder,
Telephone Exchange System
.Maintained and repaired the office automation equipment to keep
operation
.Built and created the good interpersonal relationship to customers and colleagues

學歷

Sep 2018 - Jun 2020

Southern Taiwan University of Science and Technology

. A.S in electrical engineering

Sep 2018 - Jun 2020

Taiwan Shoufu University

BS in Applied English

Sep 2018 - Jun 2020

Kao Yuan University

Electric Machinery,electrical engineering

技能

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English
Resume
Profile

Andy Wang

Customer Service Engineer

  Taichung City, Taiwan

11年的設備維修,規劃機台的線路及保養的經驗,在專業的領域上,一直不斷的突破自己,客戶原有的設備,從單機模式開始,進而提升至生產線自動化,都是自行開發設計,組裝,最後驗證設備生產能力,讓產能良率提高。
另一方面,設計機台所有生產監控數據,降低重工所帶來的損失,為客戶節省人力及成本,強化客戶與自身的合作關係。
發揮自己的所長,創造自我的價值,希望能公司及客戶帶來更多的利益,以符合公司的期待。期望貴公司給予工作及面試機會,敝人十分樂意接受面試安排。

I was born in a middle-class family near Feng Chia University and have two younger brothers. My parents always give me advice and support for what I do and the ability to judge things. With growing of knowledge, I find I have owed a lot to my parents, the only thing I can do pay them is to work hard on my job.
In the college, I designed the subject of electronics "The Timer" under the directions of the professor. This idea could be carried out according to saving power. In addition,I participated in the layout of industrial convery and software control to improve factory automation.
After finishing the military service, I was in charge of installing and maintaining copy machine,fax machine and telephone exchange system in an office automation equipment company. This job must have perseverance and endurance to exclude many obstacles and difficulties.Therefore, my EQ(Emotional Intelligence Quotient) became more and more better.
As the result of some consideration, I was served as electrical control engineer in the manufacturer of CNC(computer numerical control). The main work were as follows: A.layout of electrical circuit for machine. B. function test of machine. C. customer support. The workpiece could be cut or dill sharply on the basis of the data obtained from PLC(Programmable Logic Controller).
However, under the demand of developing and designing machines, I acted as customer service engineer in an semiconductor equipment supplier. I scheduled the project to improve the equipment customer asked by modifying parameter and electrical diagram. Undoubtedly, the maintenance of industrial oven is my routine for customer.
In Taiwan, your company is a large one where I can take an greater responsibilities and develop my potentiality. I’d like to work in a environment which interests me. For taking advantage of what I have learned, I am quite pleased with an interview for me.

工作經歷

Customer Service Engineer  •  Jing Cham Tech LTD

六月 2016 - Present

.Main equipment : Industrial Oven, Ultraviolet Curing
.Main customer base : Macronix, UMC, PTI, ASE Group, Ardentec
.Developed and built the projects customers offered to improve the
factory automation
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment
․Increase 40% sales performance to help customers to build Big Date for equipment in order to reduce the yield loss

Customer Service Engineer  •  C SUN MFG.LTD.

四月 2010 - 四月 2015

.Main equipment : Industrial Oven, Ultraviolet Curing, AMHS

.Main customer base : TSMC, SPIL, AUO, Innolux, Lingsen

.Developed and discussed the issues customers proposed to find the
solutions
.Created and upgraded the layout of electrical circuit for equipment to improve the process of production
.Executed and handle the tasks to ensure the benefit for company

.Enhanced and checked customer satisfaction degree to enrich
self-competition
․Collaborated with other sales to enhance new software available for customers in order to get 20% purchase orders

Engineer  •  LISIN PRECISION TECHNOLOGY CO, LTD.

八月 2008 - 三月 2010

.Main equipment : Toshiba Five Faces Machining Center, CNC Lathe,
CNC Milling Machine,
.Main customer base : VICTOR, YCM, HIWIN, MIRDC, FU TSU

.Developed and built the projects customers offered to improve the
factory automation
.Arranged and handled the maintenance for customers to increase the
capacity for production
.Coordinated and organized the vendors to modify the software issues
in order to monitor the equipment

Control Engineer  •  VICTOR TAICHUNG MACHINERY WORKS CO, LTD.

六月 2006 - 十一月 2008

.Main equipment : CNC Lathe, CNC Milling Machine, Laser Repair
Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters to remain stabilized for new equipment

Electrical Control Engineer  •  YOU JI MACHINE IND.CO., LTD

二月 2003 - 五月 2006

.Main equipment : CNC Lathe, CNC Milling Machine

.Main customer base : SKF, Lio Ho Machine
Inspected and analyzed the electrical diagrams for new machine to
confirm accuracy of data
Initiated and assembled the new equipment customized design to meet the quality specifications
Examined and diagnosed the functions of new machine according to
purchase order from customers
Formulated and introduced the parameters and programs to remain
stabilized for new equipment

Customer Service Engineer  •  Li Ren CO, LTD

六月 1998 - 三月 2000

.Main equipment : Copy machine, fax machine, Time recorder,
Telephone Exchange System
.Maintained and repaired the office automation equipment to keep
operation
.Built and created the good interpersonal relationship to customers and colleagues

學歷

Sep 2018 - Jun 2020

Southern Taiwan University of Science and Technology

. A.S in electrical engineering

Sep 2018 - Jun 2020

Taiwan Shoufu University

BS in Applied English

Sep 2018 - Jun 2020

Kao Yuan University

Electric Machinery,electrical engineering

技能

User Experience


  • User testing
  • Web usability

Product


  • Competitor analysis
  • Business research

Language


  • Chinese
  • English