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Avatar of Basiru Kofi Manu.
Avatar of Basiru Kofi Manu.
Building electrician @Classic Wires Electrical Works
2015 ~ Present
Construction Electrician
More than one year
provide access to power where needed. Read blueprints or technical diagrams. Install and maintain wiring, control, and lighting systems. Inspect electrical components, such as fuse and circuit breakers. Identify electrical problems with a variety of testing devices. Repair or replace wiring, equipment, or fixtures using hand tools and power tools. Follow state and local building regulations based on the National Electric Code. Direct and train workers to install, maintain, or repair electrical wiring or equipment. Residential Electricians work in home dwellings that can range from single-family houses to large apartment complexes
Housing Wiring
Replacing components Repair Maintenance
Employed
Full-time / Interested in working remotely
10-15 years
Alison online Education
Electrical Trade
Avatar of the user.
Avatar of the user.
Factory Automation Engineer @PT. HLI Green Power
2023 ~ Present
Automation / Control / PLC System Engineer
More than one year
PLC Automation
PLC Omron
PLC Mitsubishi
Employed
Full-time / Not interested in working remotely
4-6 years
Politeknik Negeri Bandung
Electronic Engineering
Avatar of the user.
Avatar of the user.
ELECTRICAL SUPERVISOR @SPIE OIL AND GAS
2019 ~ 2021
More than one year
Word
PowerPoint
Microsoft Office
Full-time
4-6 years
Anna University
ELECTRICAL AND ELECTRONICS ENGINEERING
Avatar of the user.
Avatar of the user.
Senior Data Analyst @Pepper Advantage
2022 ~ Present
Data Analyst
Within one month
Tableau
Power BI
SQL
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Asia e University
Information System (Double Degree)
Avatar of Vel Tien-Yun Wu.
Avatar of Vel Tien-Yun Wu.
Data Engineer @Groundhog Technologies Inc.
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
Vel Tien-Yun Wu I bring 5 years of hands-on experience in data engineering and software development, with a focus on building scalable data processing systems utilizing Hadoop, Spark, Kafka and Docker. My expertise in developing efficient ETL pipelines has been fundamental in optimizing data workflows for various data warehouses, enhancing data integrity and availability. My track record includes managing high-volume data pipelines, automating scheduling processes to improve operational efficiency, and deploying monitoring solutions that have reduced Mean-Time-To-Repair (MTTR) by 40%. I have a strong foundation in SQL, especially PostgreSQL, which enables
Git
Python
Scala
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Illinois at Urbana-Champaign, School of Information Sciences
Information Management
Avatar of Subham Choudhury.
Avatar of Subham Choudhury.
Lead Software Developer @Persistent Systems
2022 ~ Present
Within two months
collaboration and understanding across all levels. I am dedicated to pushing the boundaries of what is possible, aiming for excellence in every project I undertake. Skills JAVA 1.8 Microservice architecture REST API Open Source Frameworks ( Spring ,Spring Boot,Spring Cloud, Hibernate,JPA,My Batis) Java Build Tool Maven/Gradle DB2, PostgreSQL, Mongo DB Version control System (GitLab) Postman Monitoring tool (Splunk,Dynatrace) Angular 12 Testing Tool JUnit,Mockito,Power mock JIRA STS/INTELI J Apache Kafka Rabbit MQ SonarQube AWS basics Mainframe VSAM Work Experience Lead Software Developer • Persistent Systems MayFeb 2024 | Bengaluru, Karnataka
java
SQL
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
VIT-Vellore
Computer Science
Avatar of Frederick Butt.
Avatar of Frederick Butt.
Past
Senior 3D Lighting and Compositing Artist @Bardel Entertainment
2022 ~ 2024
3D Lighting Artist
Within one month
. Skills: Rendering · Nuke · Lighting · TV series · Katana · Python (Programming Language) · Renderman · Compositing · C# Instructor • Visual College of Art and Design JanuaryDecember 2023 | Vancouver, Canada ~ “VCAD: Game Development and Design" (Visual College of Art & Design) (Instructor) ~ "VCAD: 3D Modeling Animation Art and Design" (Visual College of Art & Design) (Instructor) Hands-on experience with Unreal Engine and Unity systems including Lighting, Rendering, and Profiling and experience implementing 3D assets within the engine. Assisted in conceptualizing and implementing creative ideas and concepts. Stayed updated with the latest industry trends, tools, and techniques to enhance art quality and efficiency Skills
Unemployed
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
FXPHD.com
Avatar of Margen Lin.
Avatar of Margen Lin.
資深系統工程師 @口袋證券股份有限公司
2024 ~ Present
資深軟體工程師、後端工程師
Within one month
Margen (Hsin-Shan) Lin A software engineer with hands-on experience, always making strategy before action, and dedicated to using zeros and ones to create a beautiful world without madness. [email protected] Personal summary 2+ years experience of system development . Almost 1 year experience of back-end engineer, 1.5 years experience of project (IoT architecture, ERP system, warehouse management system) . Familiar with SASD, Java, Laravel, MySQL and other tools, and willing to learn new languages or tools 2+ years experience of freelancer .W ork as a lecturer, host, event planner, theater actor
Word
Excel
PowerPoint
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立聯合大學
資訊管理系
Avatar of Anwar Solehudin.
Offline
Avatar of Anwar Solehudin.
Offline
Customer Service Supervisor - Hijra Bank @Hijra
2021 ~ Present
Customer Service Manager
Within one month
Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent
Communication
Customer Service Management
Customer Service Operations
Employed
Full-time / Interested in working remotely
4-6 years
Indonesia Banking School
Business Administration and Management
Avatar of Raymond Lin.
Avatar of Raymond Lin.
Customer Support Engineer @ASML
2018 ~ Present
Field Service Engineer
More than one year
Raymond Lin Customer support [email protected] Being a CSE at ASML and Sigmatek for almost 8 years, I've learnt a lot not only troubleshoot skills but also customer relationship maintenance. The key strengths that I have are as following: Hands on skills - Accurately assemble systems and perform functional testing. Troubleshooting Abilities - regarded as a resourceful problem solver who has an eye to details. Team player - a solid reputation as a competent team member who is always prepared to go the extra mile to achieve results. Communication skills - successful in building strong co
Troubleshooting
Product Portfolio
Computer Skills
Full-time / Interested in working remotely
6-10 years
National Taiwan Ocean University
Bachelor degree of science in Mechanical and Mechatronic Engineering

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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
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Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
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Within one month
Customer Service Supervisor - Hijra Bank
Logo of Hijra.
Hijra
2021 ~ Present
Jakarta Selatan, South Jakarta City, Jakarta, Indonesia
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support, Customer Service Manager
Fields of Employment
Internet, Consumer Electronics, Mobile Apps
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Communication
Customer Service Management
Customer Service Operations
Operations Excellence
Service Level Agreement
Cross Team Collaboration
Coaching and Mentoring
Analytical Skills
Vendor Management
Voice of customer analysis
Business Process Outsourcing
Client Relationships
Key Performance Indicator
Objective Key Result
CRM software
Languages
Indonesian
Native or Bilingual
English
Fluent
Job search preferences
Positions
Customer Service Manager
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
Indonesia Banking School
Major
Business Administration and Management
Print

  Pesanggrahan, South Jakarta, Indonesia

Anwar Solehudin

An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations).

  https://www.linkedin.com/in/anwar-solehudin-461694104    Contact +6285219478318

WORK EXPERIENCE



Customer Service Supervisor •  Hijra Bank

November 2021 - Present
- Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations)
- Monitor agent performance, give coaching and feedback for improvement
- Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue
- Conduct discussion and calibration with CRM and Service Quality Assurance for the sake of continuously improving customer service workflow for a better customer experience.
- Periodically checking tools that support CS teams' productivity by distributing, identifying and providing regular training for tool usage
- Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer
- Preparing weekly and monthly CS report
- Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK)
- Report directly to Head of CSM Unit

Achievement :
- Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology)
- Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience

Contact Center Operations Manager  •  PT VADS Indonesia

September 2020 - September 2021
- Managed Contact center operations of OYO Rooms Project from various channel (Call Center, Live chat, Social Media, Inbound Sales, and Escalations email with approximate 90+ Man power
- Maintained strong relationship with client from OYO Rooms Indonesia
- Coordinated with clients in terms of workforce planning and floor issues
- Conducted calibration and discussion with Service Quality Assurance, Trainer, Supervisor, Team leader, Real time floor monitoring, Customer data analyst, for the sake of aligning and monitoring operational performance
- Regularly conduct weekly and monthly meetings with internal and existing clients in both Indonesia and India

Achievement :
- Setting up contact center OYO from scratch, workflow, handbook, training agent (Consistently maintained CSAT >90 in monthly basis) 

Contact Center Operations Supervisor  •  PT VADS Indonesia

December 2019 - September 2020

- Supervised day to day contact center operations of OYO Project
from various channels (inbound and outbound, email escalations,
Social media, and Live Chat)
- Maintained and monitored team performance in achieving a determined KPI target
- Conducted regular briefing with team leader to inform update and discussed floor issues.
- Supervised 6 Team Leader,5 Quality Assurance, 1RTFM, 1 CDA, 1 Learning and development.
- Reported to Operations Manager

Customer Center Operations Team Lead  •  PT VADS Indonesia

July 2019 - December 2019

- Supervised 15 customer service agent (email and inbound)
- Monitored daily performance, coached and feedback agent for improvement
- Maintained daily operations performance, ensured daily agent
transaction was on track
- Prepared weekly and monthly report Performance Reported to Operation Supervisor and Manager

Customer Support Team Lead  •  OYO

May 2019 - July 2019

- Supervised 12 Outbound call agents to ensure their work
reached the target of KPI
- Forecasted and setup team schedule
- Monitored, coached and feedback Call center agent performance
- Prepared daily, weekly, monthly report for out bound call process
- Reported to Call Center Manager

Outbound Customer Support Agent  •  OYO

November 2018 - May 2019

- Made outbound calls to customer regarding prechecked in confirmation (after booking process)
- Assisted AGM to confirm guest arrival
- Coordinated with sales team to follow up their transactions
- Ensured daily after booking process keep on track
- Ensured there was no untouched data of after booking

English Customer Support Agent  •  Traveloka

November 2017 - August 2018

- Handled daily incoming chat, inbound calls from customers, identified and fulfill their needs
- Processed and solved every single tickets from incoming chat and inbound calls through Zendesk system accurately
- Created a ticket report to related escalations team if there is any urgent case and hard complaint



SKILSS

Soft Skill


  • Contact Center Ops Management
  • Cross team collaboration
  • BPO Vendor Management
  • Clients Relationship
  • Leadership

CRM and other tools


  • Zendesk/Freshdesk/Intercomm
  • E-Centrix, C-zentrix,SME
  • Outlook,Mic Word,Excel PPT, Teams
  • Google Doc,Sheet,Slide,Meet
  • Slack

Language


  • Indonesia
  • English

EDUCATION


2023 - 2024

Indonesia Banking School

Master of Management in Business Administration and Management



2013 - 2017

Institut Teknologi Sains Bandung

Bachelor's of Design in Industrial and Product Design

License and Certifications


Introduction to Business Management

Kings College London

Issued December 2020 ·


Google Analytics Academy

Google
Issed May 2022 ·

Customer Service Foundation

Linked in Learning

Issued Mey 2022 · 

Humble Leadership: The Power of Relationships, Openness, and Trust (get Abstract Summary)

Linked in Learning

Issed May 2022 ·

Resume
Profile

  Pesanggrahan, South Jakarta, Indonesia

Anwar Solehudin

An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations).

  https://www.linkedin.com/in/anwar-solehudin-461694104    Contact +6285219478318

WORK EXPERIENCE



Customer Service Supervisor •  Hijra Bank

November 2021 - Present
- Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations)
- Monitor agent performance, give coaching and feedback for improvement
- Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue
- Conduct discussion and calibration with CRM and Service Quality Assurance for the sake of continuously improving customer service workflow for a better customer experience.
- Periodically checking tools that support CS teams' productivity by distributing, identifying and providing regular training for tool usage
- Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer
- Preparing weekly and monthly CS report
- Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK)
- Report directly to Head of CSM Unit

Achievement :
- Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology)
- Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience

Contact Center Operations Manager  •  PT VADS Indonesia

September 2020 - September 2021
- Managed Contact center operations of OYO Rooms Project from various channel (Call Center, Live chat, Social Media, Inbound Sales, and Escalations email with approximate 90+ Man power
- Maintained strong relationship with client from OYO Rooms Indonesia
- Coordinated with clients in terms of workforce planning and floor issues
- Conducted calibration and discussion with Service Quality Assurance, Trainer, Supervisor, Team leader, Real time floor monitoring, Customer data analyst, for the sake of aligning and monitoring operational performance
- Regularly conduct weekly and monthly meetings with internal and existing clients in both Indonesia and India

Achievement :
- Setting up contact center OYO from scratch, workflow, handbook, training agent (Consistently maintained CSAT >90 in monthly basis) 

Contact Center Operations Supervisor  •  PT VADS Indonesia

December 2019 - September 2020

- Supervised day to day contact center operations of OYO Project
from various channels (inbound and outbound, email escalations,
Social media, and Live Chat)
- Maintained and monitored team performance in achieving a determined KPI target
- Conducted regular briefing with team leader to inform update and discussed floor issues.
- Supervised 6 Team Leader,5 Quality Assurance, 1RTFM, 1 CDA, 1 Learning and development.
- Reported to Operations Manager

Customer Center Operations Team Lead  •  PT VADS Indonesia

July 2019 - December 2019

- Supervised 15 customer service agent (email and inbound)
- Monitored daily performance, coached and feedback agent for improvement
- Maintained daily operations performance, ensured daily agent
transaction was on track
- Prepared weekly and monthly report Performance Reported to Operation Supervisor and Manager

Customer Support Team Lead  •  OYO

May 2019 - July 2019

- Supervised 12 Outbound call agents to ensure their work
reached the target of KPI
- Forecasted and setup team schedule
- Monitored, coached and feedback Call center agent performance
- Prepared daily, weekly, monthly report for out bound call process
- Reported to Call Center Manager

Outbound Customer Support Agent  •  OYO

November 2018 - May 2019

- Made outbound calls to customer regarding prechecked in confirmation (after booking process)
- Assisted AGM to confirm guest arrival
- Coordinated with sales team to follow up their transactions
- Ensured daily after booking process keep on track
- Ensured there was no untouched data of after booking

English Customer Support Agent  •  Traveloka

November 2017 - August 2018

- Handled daily incoming chat, inbound calls from customers, identified and fulfill their needs
- Processed and solved every single tickets from incoming chat and inbound calls through Zendesk system accurately
- Created a ticket report to related escalations team if there is any urgent case and hard complaint



SKILSS

Soft Skill


  • Contact Center Ops Management
  • Cross team collaboration
  • BPO Vendor Management
  • Clients Relationship
  • Leadership

CRM and other tools


  • Zendesk/Freshdesk/Intercomm
  • E-Centrix, C-zentrix,SME
  • Outlook,Mic Word,Excel PPT, Teams
  • Google Doc,Sheet,Slide,Meet
  • Slack

Language


  • Indonesia
  • English

EDUCATION


2023 - 2024

Indonesia Banking School

Master of Management in Business Administration and Management



2013 - 2017

Institut Teknologi Sains Bandung

Bachelor's of Design in Industrial and Product Design

License and Certifications


Introduction to Business Management

Kings College London

Issued December 2020 ·


Google Analytics Academy

Google
Issed May 2022 ·

Customer Service Foundation

Linked in Learning

Issued Mey 2022 · 

Humble Leadership: The Power of Relationships, Openness, and Trust (get Abstract Summary)

Linked in Learning

Issed May 2022 ·