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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Operation Specialist @AlfredCamera 阿福管家2021 ~ 2023
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Past
Head of Business Operations @51Talk2022 ~ 2024
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Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
・
Marketing
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Present
・
PM/產品經理/專案管理
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
・
Optical electrical technology
Past
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
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品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所
Sales Control Coordinator @Bosch Taiwan2018 ~ Present
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Operation Specialist/Logistics Specialist
Within one month
蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
・
外國語文學系Operation & Marketing Director / US & SEA Region @17LIVE Inc.2021 ~ Present
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Marketing or Operation Manager / Director
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Birmingham City University
・
Events and Exhibition Management
Pre-Sales @拼起科技(智影顧問)2022 ~ Present
・
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
・
Department of Mechanical EngineeringPast
Leader of APAC @FurniturePros Logistics Solutions Inc.2022 ~ 2023
・
VP of Operations
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
・
科技管理研究所
Past
國定古蹟菸酒專賣局 修復再利用計畫 專案助理 @社團法人台灣歷史資源經理學會2021 ~ 2021
・
PM/產品經理/專案管理
Within one month
卻不失重心，真摯優雅的專案經理。 學歷 私立東海大學 外國文學與語文學系 SepJune2012 國立台南女中 普通科 SepJune2008 技能 Project Completion & Management Sales Service & Management Customer Relationship Maintain 語言 Chinese - Native Madarin Chinese - Native English - Professional ( Toeic工作經歷 2021/7-2021/9 國定古蹟菸酒專賣局 修復再利用計畫 專案助理 社團法人台灣歷
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
私立東海大學
・
Foreign Literature and Language
Product Manager @Linker Vision2023 ~ Present
・
PM/產品經理/專案管理
Within one month
working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. AugFeb 2023 CPO & CO-FOUNDER Media.app Co., Ltd, Design business model, go-to-market strategy, industry study, and fundraising. 0 -> 1million valuation Product planning, business development, and customer relationship maintenance 24 Merchants, 6 IPs. NFT generation and 3D modeling Web 3.0, Metaverse, NFT-related consultant. OctFeb 2021 Project Engineer Acer Studying cutting-edge AI/DL skills to implement on a medical AI project. 92% accuracy on glaucoma CDR detection. Familiar
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立台灣科技大學 National Taiwan University of Science and Technology
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
Field Application Engineer
Technoprobe
・
2020 ~ Present
Professional Background
Current status
Job Search Progress
Professions
Technical Customer Service Engineer
Fields of Employment
Work experience
2-4 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Intermediate
Chinese
・
Native or Bilingual
Job search preferences
Positions
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Minghsin University of Science and Technology(MUST)
Major
Computer Science and Information Engineering
Peng,Tzu-Chien
SELF INTRODUCTION
I am a very experienced Probe card field application engineer who has ability to solve problems, analyze problems, and pursue progress, eager to improve work efficiency.
Hsinchu County, Taiwan
EXPERIENCE
Jun 2023 - Present
Field Application Engineer
FormFactor Tech.
1.Probe Card product abnormality analysis, recording and on-site maintenance.
2. Understand the usage status of client products and discuss improvements internally.
3. Investigation and reporting of industry-related information.
4. New product introduction, analysis and verification.
5. Project Leader.
Jul 2021 - May 2022
Field Application Engineer
Technoprobe Tech.
1.Customer relationship maintenance and customer complaint handling.
2.Probe card product status tracking and reporting.
3.Probe card product technical consultation and on-site troubleshooting.
4.Report regional requirement and update to product division.
Jul 2019 - Jul 2021
Field Application Engineer
WinWay Tech.
1.On-site support at Amkor-T1(Korea) for 1 year.
2.Support abnormal maintenance of client vertical probe card
3. Record product abnormal conditions, inspection results and maintenance procedures
4. Grasp the abnormal situation of the client product and discuss improvement with the internal
學歷
Minghsin University of Science and Technology(MUST)
Computer Science and Information Engineering
2015 - 2019
技能
- Probe card anomaly analysis
- troubleshooting and improvement
- Probe card PM&I/OQC
- Word
語言
- English — intermediate
- Chinese — Native language
Peng,Tzu-Chien
SELF INTRODUCTION
I am a very experienced Probe card field application engineer who has ability to solve problems, analyze problems, and pursue progress, eager to improve work efficiency.
Hsinchu County, Taiwan
EXPERIENCE
Jun 2023 - Present
Field Application Engineer
FormFactor Tech.
1.Probe Card product abnormality analysis, recording and on-site maintenance.
2. Understand the usage status of client products and discuss improvements internally.
3. Investigation and reporting of industry-related information.
4. New product introduction, analysis and verification.
5. Project Leader.
Jul 2021 - May 2022
Field Application Engineer
Technoprobe Tech.
1.Customer relationship maintenance and customer complaint handling.
2.Probe card product status tracking and reporting.
3.Probe card product technical consultation and on-site troubleshooting.
4.Report regional requirement and update to product division.
Jul 2019 - Jul 2021
Field Application Engineer
WinWay Tech.
1.On-site support at Amkor-T1(Korea) for 1 year.
2.Support abnormal maintenance of client vertical probe card
3. Record product abnormal conditions, inspection results and maintenance procedures
4. Grasp the abnormal situation of the client product and discuss improvement with the internal
學歷
Minghsin University of Science and Technology(MUST)
Computer Science and Information Engineering
2015 - 2019
技能
- Probe card anomaly analysis
- troubleshooting and improvement
- Probe card PM&I/OQC
- Word
語言
- English — intermediate
- Chinese — Native language