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4-6 years
6-10 years
10-15 years
More than 15 years
Full-time / Interested in working remotely
6-10 years
Higher Institute Of Advanced Studies
・
Management Information Systems
Medical Assistant @Jonesboro Clinic2021 ~ Present
・
More than one year
referrals. Knowledge with Avility, Practice Fusion, CoverMyMeds, and Advanced MD Work Experience Supervisor Navient HealthCare AprilPresentTaipei, Taiwan As a customer service supervisor, my duties include, but are not limited to: overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback; monitoring daily activities of customer service operations; assisting customer service staff with duties when required; handle escalated customer service issues, analyze data and statistics, train supervisors on how to adequately manage their staff, ensure quality assurance on agents phone calls throughout their shifts. Account Manager Genesis VR Arcade JanuaryPresentTaipei, Taiwan Addressed all customer
Full-time / Remote Only
6-10 years
Walnut Ridge Adult Education
・
General Education
Team leader @Flipkart2015 ~ Present
・
More than one year
Satyapal Singh Bharatpur, Rajasthan, India Agile and adaptable staff leader with a stellar work history, a motivational approach and an upbeat nature. Skilled at training employees and leveraging organised approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction. Mail ID - [email protected] ContactWork Experience Team leader • INSTAKART SERVICES PRIVATE LIMITED (FLIPKART) SeptemberPresent Location - Bharatpur (Raj.) Strategically plan and manage logistics, warehouse, transportation and customer services Keep track of quality, quantity, stock levels, delivery times, transport
Full-time / Interested in working remotely
6-10 years
Rajasthan University
・
Bachelor of ArtsBank teller/Assistant Manager @Taishin International Bank Co., Ltd.2020 ~ Present
・
More than one year
Full-time / Not interested in working remotely
6-10 years
Soochow University
・
Department of Business Administration
IT technician @Cyber services2019 ~ 2020
・
More than one year
establishing procedures to achieve them Hard working, trust worthy and able to work under pressure to meet deadlines Positive approaches to team work and take initiative to acquire and master the skills and knowledge required in a task. Kenya Work Experience SeptemberFebruary 2020 IT technician Cyber services Customer support, Daily nation adverts Customer service at the cyber Thika JuneDecember 2019 Team Leader Camusat Company LimitedFiber to The Home Program Safaricom June 2017 to 2019 Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a Subcontractor In Bitcomms Limited Company Responsibilities Maintain consistent network and customer availability
Full-time / Interested in working remotely
4-6 years
HEMLAND TECHNICAL INSTITUTE
・
DIPLOMA IN COMPUTER SOFTWARE ENGINEERING遠端客戶服務
More than one year
Yueh-Ching Lin Had with 4+ years of experience in customers services. Seeking to leverage my interpersonal skills to provide a friendly, and fun atmosphere for the customers. M:flinders street Yokine 6060 WA [email protected] Skills Languages MS Word Time Management Teamwork Customer Service English Mandarin Experience In Australia Full time/ Part time Sushi maker and sales 2016//07 Sushi Sushi Customer service Following daily schedules and prepare the sushi. Keeping workplace clean. Explain to customer every product (ingredients, allergens) . Cash handling ,operating the tills
Part-time / Interested in working remotely
4-6 years
Past
Front Office Support @PT BFI FINANCE INDONESIA TBK2019 ~ 2022
・
Akuntan, Bussiness Developmen, Finance Staff, Manajemen Traine, Staff Administrasi
More than one year
Unemployed
Full-time / Interested in working remotely
6-10 years
Universitas Kristen Satya Wacana
・
Economics Education 
Past
Beauty Adviser @Space Brands (HK) Limited2021 ~ Present
・
Beauty Adviser
More than one year
by the company -Provide excellent customer services experience -Support daily operations of the store including but not limited to cashiering, VM, stock management -Build client database and maintain customer relationship -Assist in ad-hoc duties as per assigned Beauty Adviser • Kiko Asia Limited 十一月十一月Handle daily shop operations -Proactively provide professional advice the various range of makeup & skincare products -Strive to meet shop sales targets -Assist customer to find suitable products with strong working knowledge -Provide excellent customer service and sales abilities with strong communication skills Beauty Adviser • Elevatione Asia Limited 十二月七
Unemployed
Full-time / Interested in working remotely
4-6 years
Provide Facial Electrotherapy Treatments
Past
Customer Service @HIGOGAME PTE LTD2023 ~ 2023
・
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員，總機接待人員，秘書，國外業務
Within two months
communication, problem-solving, and leadership skills." Medan, Medan City, North Sumatra, Indonesia Pengalaman Kerja Customer Service • HIGOGAME PTE LTD JuniDesemberHandle Livechat with members/players 2. Making a daily report for all complaint report Customer Service • 369 Cambodia DesemberDesemberHandle Livechat with members/players 2. Making a daily report for all transaction 3. Etc. Marketing Executive • PT. Samudera Jaya Cargo JuliJuliCarry out sales activities for services offered by companies where the company is engaged in the expedition of container loading. 2. Searching for a new Customer and Maintain the Recent Customer with
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
・
HUMAN RESOURCES MANAGEMENT
Admin Merchant Operational @PT Valdo Sumber Daya Mandiri2023 ~ Present
・
Data Entry or Customer Services
Within one year
PT. VADS Indonesia JanuariDesember 2021 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Quality Assurance PT Mitracomm Ekasarana NovemberDesember 2021 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Quality Assurance PT Transcosmos Indonesia OktoberNovember 2020 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Customer Service Email PT Transcosmos
Employed
Full-time / Interested in working remotely
4-6 years
STMIK Jakarta STI&K
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Professions
Project / Product Management, UI/UX Design
Fields of Employment
Internet of Things (IoT), SaaS / Cloud Services, Consumer Electronics
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Product Manager/ Program Manager
Job types
Full-time
Locations
Taipei, Taiwan, Singapore, Vietnam, Thailand
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Master of Photonics and Optoelectronics
Autumn S.C. Chung
7+ years of experience leading product management in the B2B/B2B2C SaaS platforms. Direct product line strategies of IoT/automotive devices and enterprise-graded applications.
Work cross-functionally with teams to refine onboarding experience, discover user requirements and maximize product values so as to enhance customer satisfaction.
Taipei, Taiwan [email protected] 0910-696498
Achievements
- 2023 - Launched Ubiquiti’s UC-EV-Station and UC-EV-Station-Pro in North America
- 2022 - Steered the 1st Ubiquiti’s E-boat on Keelung River in Taipei
- 2021 - Launched speed limited red-tag vehicles to enhance 10% battery cost efficiency
- 2020 - Launched first 10 WeMo's partnered parking lots service in Taipei City
- 2019 - A press release of WeMo-integrated shared vehicles including Kymco Like, eMoving ie125, and BMW i3
- 2018 - Was one of the members of the next-generation Network Management System
- 2017 - Integrated Wi-Fi login account with Facebook, Google, LINE and OTP by SMS
- 2016 - Issued 50 4ipnet training certificates around the world
- 2015 - Went into mass production of the HP 5G-PoE+ mini-switch
- 2014 - Awarded with best performance in LiteOn
Work Experience
Product Line Manager • Ubiquiti Inc.
November 2021- Now
- Directed the product line roadmaps of the AI-enabled electric boats with Cellular/ Wi-Fi connectivity, Digital-Twin dashboard and synthetic CV for the US inland cruising market
- Built the first e-boat prototype in 4 months and the following 4 iterations in a year to verify the specification, cost target, schedule and logistics with cross-functional teams for mass production
- Launched EV charging stations with digital signage, enterprise-graded access controls, charging reporting and fallback behaviors on the unified B2C/ B2B2C SaaS platforms, selling out 200pcs in the first 2 weeks.
- Supervised Web/ Mobile platforms by refined onboard UX, user stories and acceptance in the Scrum methodology with design, hardware, mechanical, firmware, backend, frontend, AI and test teams across different countries.
Product Manager • WeMo Corp.
October 2018 - October 2021
- Defined product roadmap and strategy of WeMo’s SaaS platform in handling the fleet management of logistics, dispatching, repairing and daily maintenance, saving 20%+ operation costs..
- Was responsible for prioritizing and optimizing consumer apps and services, including partnered IoT parking lots, red-tag vehicles, open-trunk reminders, helmet deodorant etc.
- Coordinated with UI/UX designers for completing user flow, wireframe, and user acceptance testing while with engineers for prototyping, testing and data analytics.
- Completed product line strategy of battery and charging system and set product metrics of maintenance service.
- Led WeMo’s advanced telematics prototyping and development during the COVID-19 Pandemic.
Product Manager • 4ipnet, Inc.
March 2015 - July 2018
- Launched 4 new high-end Access Points and 3 new enterprise-grade Network Management Systems that boosted a 2.6 million USD revenue increase in the first half of 2018.
- Initiated hybrid SCRUM methodology to conceptualize new products via requirement analysis, PRD writing, UI/UX design optimization, RD/QA team demos, and product materials documentation.
- Integrated third-party services with global technical partners including PayPal, SMSGlobal, Linkyfi, and Ekahau to expand product-offering options as well as to satisfy various market demands.
- Designed a 3-level-Partner Training Program; conducted a total of 5 trainings in the Philippines, Brazil, Budapest, Dubai and Taiwan; issued 50+ certificates to 4ipnet’s global clientele/ channel partners.
Electrical Engineer in Network Access • LiteOn Corp, Ltd.
November 2013 - March 2015
- Led a 4-month project to design a commercial 5G-PoE+ mini-switch, supporting thousands of orders per month.
- Participated in 3 ODM projects, incorporating schematic design, layout review, and a VHDL program, eliminating development time by 2 months.
- Awarded with Best Performance in 2014 for innovative methodology and effective teamwork.
- Shortened the communication period between Chinese colleagues in different departments in GCOM, Shenzhen, China by optimizing manufacturing processes and reducing release time by 60%.
Education
2010 - 2012
National Taiwan University
Master of Photonics and Optoelectronics
2006 - 2010
National Taiwan University
Bachelor of Electrical Engineering, Program of Creativity & Entrepreneurship
Skills
User Experience
- Onboarding & Unboxing UX
- Web/ Mobile Usability
- GUI of IoT Devices
Product
- B2B/B2C SaaS Platforms
- Competitor analysis
- NPI development from 0 to 1
- Scrum & Waterfall Methodology
- Data Insights
Language
- English — Professional
- Mandarin — Professional
Autumn S.C. Chung
7+ years of experience leading product management in the B2B/B2B2C SaaS platforms. Direct product line strategies of IoT/automotive devices and enterprise-graded applications.
Work cross-functionally with teams to refine onboarding experience, discover user requirements and maximize product values so as to enhance customer satisfaction.
Taipei, Taiwan [email protected] 0910-696498
Achievements
- 2023 - Launched Ubiquiti’s UC-EV-Station and UC-EV-Station-Pro in North America
- 2022 - Steered the 1st Ubiquiti’s E-boat on Keelung River in Taipei
- 2021 - Launched speed limited red-tag vehicles to enhance 10% battery cost efficiency
- 2020 - Launched first 10 WeMo's partnered parking lots service in Taipei City
- 2019 - A press release of WeMo-integrated shared vehicles including Kymco Like, eMoving ie125, and BMW i3
- 2018 - Was one of the members of the next-generation Network Management System
- 2017 - Integrated Wi-Fi login account with Facebook, Google, LINE and OTP by SMS
- 2016 - Issued 50 4ipnet training certificates around the world
- 2015 - Went into mass production of the HP 5G-PoE+ mini-switch
- 2014 - Awarded with best performance in LiteOn
Work Experience
Product Line Manager • Ubiquiti Inc.
November 2021- Now
- Directed the product line roadmaps of the AI-enabled electric boats with Cellular/ Wi-Fi connectivity, Digital-Twin dashboard and synthetic CV for the US inland cruising market
- Built the first e-boat prototype in 4 months and the following 4 iterations in a year to verify the specification, cost target, schedule and logistics with cross-functional teams for mass production
- Launched EV charging stations with digital signage, enterprise-graded access controls, charging reporting and fallback behaviors on the unified B2C/ B2B2C SaaS platforms, selling out 200pcs in the first 2 weeks.
- Supervised Web/ Mobile platforms by refined onboard UX, user stories and acceptance in the Scrum methodology with design, hardware, mechanical, firmware, backend, frontend, AI and test teams across different countries.
Product Manager • WeMo Corp.
October 2018 - October 2021
- Defined product roadmap and strategy of WeMo’s SaaS platform in handling the fleet management of logistics, dispatching, repairing and daily maintenance, saving 20%+ operation costs..
- Was responsible for prioritizing and optimizing consumer apps and services, including partnered IoT parking lots, red-tag vehicles, open-trunk reminders, helmet deodorant etc.
- Coordinated with UI/UX designers for completing user flow, wireframe, and user acceptance testing while with engineers for prototyping, testing and data analytics.
- Completed product line strategy of battery and charging system and set product metrics of maintenance service.
- Led WeMo’s advanced telematics prototyping and development during the COVID-19 Pandemic.
Product Manager • 4ipnet, Inc.
March 2015 - July 2018
- Launched 4 new high-end Access Points and 3 new enterprise-grade Network Management Systems that boosted a 2.6 million USD revenue increase in the first half of 2018.
- Initiated hybrid SCRUM methodology to conceptualize new products via requirement analysis, PRD writing, UI/UX design optimization, RD/QA team demos, and product materials documentation.
- Integrated third-party services with global technical partners including PayPal, SMSGlobal, Linkyfi, and Ekahau to expand product-offering options as well as to satisfy various market demands.
- Designed a 3-level-Partner Training Program; conducted a total of 5 trainings in the Philippines, Brazil, Budapest, Dubai and Taiwan; issued 50+ certificates to 4ipnet’s global clientele/ channel partners.
Electrical Engineer in Network Access • LiteOn Corp, Ltd.
November 2013 - March 2015
- Led a 4-month project to design a commercial 5G-PoE+ mini-switch, supporting thousands of orders per month.
- Participated in 3 ODM projects, incorporating schematic design, layout review, and a VHDL program, eliminating development time by 2 months.
- Awarded with Best Performance in 2014 for innovative methodology and effective teamwork.
- Shortened the communication period between Chinese colleagues in different departments in GCOM, Shenzhen, China by optimizing manufacturing processes and reducing release time by 60%.
Education
2010 - 2012
National Taiwan University
Master of Photonics and Optoelectronics
2006 - 2010
National Taiwan University
Bachelor of Electrical Engineering, Program of Creativity & Entrepreneurship
Skills
User Experience
- Onboarding & Unboxing UX
- Web/ Mobile Usability
- GUI of IoT Devices
Product
- B2B/B2C SaaS Platforms
- Competitor analysis
- NPI development from 0 to 1
- Scrum & Waterfall Methodology
- Data Insights
Language
- English — Professional
- Mandarin — Professional