Project manager  •  104 Corporation

Mar 2021 - Now

Oracle CRM

• Improved new features learning efficiency by educating sales before launching via pitching or well-organized sop documents.
• Enhanced communication efficiency with engineers by making a program flowchart along with spec and prototype.

IT project manager •  104 Corporation

PM Lead, Jan 2020 - Feb 2021

• Led a  2  members team, one of them is selected as 2020 104 Spotlight employee  (MVP).
• Reduced a newbie's training time by 50% by creating well-organized training documentation.

PM, June 2018 - Feb 2021

• Worked closely with IT executives and infra leaders to define project scopes, develop strategies for communicating to 104 employees.
• Represented the IT department at various cross-functional meetings and served as the first point of contact between the IT department and other departments.
• Pioneered the use of creative and amusing comic designs to inform 104 employees of infosec or IT policy.
• Earned recognition for fairly meditating conflicts,  problem solving and quickly responding to requests.
• Removed the communication gap and improved efficiency between infra and product teams by devising a mythology which helps stakeholders create win-win solutions.

Project manager  •  104 Corporation

May 2021 - Present

• Freed 70% of customers from pre-job-posting qualifications by implementing an auto-checking system based on government business registration data.

• Decreased incident-resolving time from 1 day to 1 hr by creating a scenario chart

IT project manager  •  104 Corporation

June 2018 - Feb 2021

• Led successfully a Disaster Recovery IDC project with a budget of NT$ 80M and stakeholders involved 5 product teams(PM/Engineers/QA), infra team(NET/Infosec/Database/Web service/DevOps) and company's top executives.

• Increased incident solving efficiency by creating an incident solving SOP.

• Led successfully an AWS enterprise program contract project in time by coordinating between AWS sales, AWS partner(eCloudvalley), Finance managers, IT managers, law and devops teams.

• Promoted the spirit of giving raised by 104 Chairman by initiating annual voting events for the most devoted employees 2 years in a row and implementing a biweekly 10 minute knowledge sharing event (from 2020.05 to 2021.02).

• Planned, organized, set up and hosted 2 all hands meetings including policy announcement, newbie intro and award presentation.

• Arranged and hosted IT weeking meetings and monthly IT managers conventions (attendees include IT managers and executives) for 2 years.

• Produced 10+ events for celebrating festivals and motivating colleagues.