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Head of Business Operations @51Talk2022 ~ 2024
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Business Development, Product Manager, Project Management, Business Operations, Process Design
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Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would
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6-10 năm
City University of Hong Kong
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Marketing
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Public Relations Manager
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Grace Lin Ying-Cih Lin 9+ years experience in cross border e-commerce (Subtotal) 6+ years experience in cross border e-commerce (B2C) 3+ years experience in cross border e-commerce (B2B) Highlights Service-Minded Accurate Efficient Multi-tasker Supporting Microsoft Office Applications (Excel, word, power point etc.) Team work and good communication with coworkers Experience Alibaba.com - Senior Product Operation Specialist 20th Mar. - Now Taipei, Taiwan 1. To develop and to do well in production operations. 2. To serve and make sure members in good development. 3. According
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National Chin-Yi University of Technology
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
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Professional Background
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Tiến trình tìm việc
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Tư vấn bán hàng, Chuyên gia sales
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2-4 năm
Management
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Full-time
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台灣台北
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Học vấn
Trường học
澳洲墨爾本大學
Chuyên ngành
行銷、會計雙學位
Hsiu-Ching Chen
Graduated from University of Melbourne, with over three years experience in sales. As always being a front liner, I face around 500 new customers annually. Having the ability to negotiate and to build strong interpersonal relationships, with persuasive product sales techniques that successfully achieve 115-140% of the individual sales target over a quarter in British Council, contributing around 20% to the British Council Taiwan’s annual goals. One year of marketing experience. Joined the new product launch project team in Tong Hsing. Made a substantial commitment to market analysis and product design.
Taipei, Taiwan • 0968822375 • [email protected]
Work Experience
Sales • Bureau Veritas Consumer Products Services, (H.K.) Ltd., Taiwan Branch
January 2022 - July 2022
- Develop marketing and sales strategies to increase the market share and profitability for consumer product testing industry.
- Identify and follow business opportunities for three product line (electrical products, local textile and garment industry and international brand clothing)
- Develop new business and maintain current segments with around 300 international and local clients in total.
- Propose, develop and implement marketing plans, research on and develop pricing policy, recommend sales channels and work with business partner to deliver business results.
Sales Consultant • British Council
March 2020 - September 2021
- Guide prospects through the journey from first enquiry to final sale, and to maximize opportunities for cross-selling and to be accountable for monthly sales targets.
- Exceed 1.87 million Taiwanese dollars sales revenue by getting 33 new customer contracts in a month, which obtained one of the best sales in the company.
- Expand client base by 10% through client referrals and generate 98% of customers to renew the contracts.
- Maintain and update all databases and reports in a timely and accurate manner.
- Provide sales support for all sales and marketing events with the purpose of creating awareness and generating leads for the centre.
Salesperson • Hendali Watch Shop
May 2019 - Feb 2020
- Help develop client databases through strong sales. Achieved four hundred and fifty thousand sales target for a month, which the company's sales revenue has increased by 20% in less than half year.
- Make sure the highest level of customer service is being upheld at all time ＆solve customer questions and complaints in prompt matters. As a result, boosting 20% customers willing to leave positive comments on company's social media.
- Successfully creating social media posts and grow two times the number of Facebook followers and reach every month by using analytics tool.
- Prepare marketing and advertising materials, such as project proposal, posters and promotion flyers.
Import sales assistant • Tong Hsing Enterprise CO., Ltd.
March 2018 - April 2019
- Import customs declaration, bank related operations, communicate with warehouses and cargo arrangements.
- Overseas purchasing includes inventory and sales analysis.
- Negotiate with mainly European and U.S. suppliers, exchange information, market analysis and increase sales and brand awareness.
- Initiated the company's first transition from OEM to OBM project and responsible for brand and product design, product marketing analysis and packaging design.
- Produce monthly reports with impressive improvement, which increases efficiency and lowers error rate by bringing the formula in excel.
Volunteer Experience
Education
2015 - 2017
University of Melbourne
Bachelor of Commerce
Double majors in Marketing and Accounting
2014 - 2015
University of Queensland
Bachelor of Business Management
Skills
- Microsoft Office
- CRM salesforce
- Facebook analytics
- Facebook Business Manager
Language
- English —Proficient
- Japanese — Elementary
Hsiu-Ching Chen
Graduated from University of Melbourne, with over three years experience in sales. As always being a front liner, I face around 500 new customers annually. Having the ability to negotiate and to build strong interpersonal relationships, with persuasive product sales techniques that successfully achieve 115-140% of the individual sales target over a quarter in British Council, contributing around 20% to the British Council Taiwan’s annual goals. One year of marketing experience. Joined the new product launch project team in Tong Hsing. Made a substantial commitment to market analysis and product design.
Taipei, Taiwan • 0968822375 • [email protected]
Work Experience
Sales • Bureau Veritas Consumer Products Services, (H.K.) Ltd., Taiwan Branch
January 2022 - July 2022
- Develop marketing and sales strategies to increase the market share and profitability for consumer product testing industry.
- Identify and follow business opportunities for three product line (electrical products, local textile and garment industry and international brand clothing)
- Develop new business and maintain current segments with around 300 international and local clients in total.
- Propose, develop and implement marketing plans, research on and develop pricing policy, recommend sales channels and work with business partner to deliver business results.
Sales Consultant • British Council
March 2020 - September 2021
- Guide prospects through the journey from first enquiry to final sale, and to maximize opportunities for cross-selling and to be accountable for monthly sales targets.
- Exceed 1.87 million Taiwanese dollars sales revenue by getting 33 new customer contracts in a month, which obtained one of the best sales in the company.
- Expand client base by 10% through client referrals and generate 98% of customers to renew the contracts.
- Maintain and update all databases and reports in a timely and accurate manner.
- Provide sales support for all sales and marketing events with the purpose of creating awareness and generating leads for the centre.
Salesperson • Hendali Watch Shop
May 2019 - Feb 2020
- Help develop client databases through strong sales. Achieved four hundred and fifty thousand sales target for a month, which the company's sales revenue has increased by 20% in less than half year.
- Make sure the highest level of customer service is being upheld at all time ＆solve customer questions and complaints in prompt matters. As a result, boosting 20% customers willing to leave positive comments on company's social media.
- Successfully creating social media posts and grow two times the number of Facebook followers and reach every month by using analytics tool.
- Prepare marketing and advertising materials, such as project proposal, posters and promotion flyers.
Import sales assistant • Tong Hsing Enterprise CO., Ltd.
March 2018 - April 2019
- Import customs declaration, bank related operations, communicate with warehouses and cargo arrangements.
- Overseas purchasing includes inventory and sales analysis.
- Negotiate with mainly European and U.S. suppliers, exchange information, market analysis and increase sales and brand awareness.
- Initiated the company's first transition from OEM to OBM project and responsible for brand and product design, product marketing analysis and packaging design.
- Produce monthly reports with impressive improvement, which increases efficiency and lowers error rate by bringing the formula in excel.
Volunteer Experience
Education
2015 - 2017
University of Melbourne
Bachelor of Commerce
Double majors in Marketing and Accounting
2014 - 2015
University of Queensland
Bachelor of Business Management
Skills
- Microsoft Office
- CRM salesforce
- Facebook analytics
- Facebook Business Manager
Language
- English —Proficient
- Japanese — Elementary