CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Sinta Mayland.
Avatar of Sinta Mayland.
Past
PA to GM @Rama Beach Resort & Villas
2014 ~ 2020
Administration Staff, Secretary, Customer Relationship Management,
Within two months
Sinta Mayland Medan, Medan City, North Sumatra, [email protected] I had worked as a receptionist for 3 months at Rama Beach Resorts & Villas and then i got a direct promotion to be Personal Assistant to GM while i was in my prohibition time. That was really great achievement and opportunity that given to me. Since that time i had been working as PA to GM almost 6 years. And the other great opportunities that i got from this company were trained in a good leadership, business development, telemarketing, hotel operational, and pay attention
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of STKIP
English for education
Avatar of the user.
Avatar of the user.
Past
English Teacher @Brigif Mekanis 1 PIK/JS
2023 ~ Present
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Within one month
Public Speaking & Relations
Customer Service
assistant manager
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Paramadina
Psikologi
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ Present
Within three months
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
Studying
Ready to interview
Part-time / Interested in working remotely
4-6 years
Western Governors University
Educational Sciences
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
activities, significantly lowering user acquisition costs to an average of $10, thereby maximizing cost efficiency. Personal press media and Podcast interview Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of Amanda Lai.
Avatar of Amanda Lai.
Past
IVS Crypto Event Consultant @Infinity Ventures Crypto (IVC)
2023 ~ 2023
Within two months
Amanda Lai New Taipei City, Taiwan || [email protected] Active, Multitaskable, Adaptable, Negotiable, Decisive, Ambitious, and dedicated doer with 4 years of history of success in cross-team support and engagement. Built strong relationships between clients, suppliers, and staff. Adept at conducting problem-solving, cross-culture and cross-function communication, event planning, managing administrative executions, and facilitating positive communication. #Communication #Event Planning & Management #Client Relations #Operations & Management #Negotiation Working Experience IVS Crypto Event Consultant • Infinity Ventures Crypto (IVC)/ Headline Asia (Contractor) MarJul| Taipei, Taiwan Orchestrated a seamless collaboration between
Communication
Event Planning & Management
Community Engagement
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
International Business/Trade/Commerce
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
Within one month
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Microsoft Office
SAP ERP
Cultural Awareness
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments and Customer *New models tracking & strive for design in Achievement *Success to take IC development fee back *Strive wearable IC for design in
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of the user.
Avatar of the user.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within two months
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
Avatar of the user.
Avatar of the user.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Customer Support Executive @ Cathay Pacific Airways
Cathay Pacific Airways
2019 ~ Present
Hong Kong
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support
Fields of Employment
Aeronautics / Space
Work experience
2-4 years
Management
None
Skills
Word
PowerPoint
Outlook
Event Planning
Translation
Copywriting
Languages
English
Professional
Chinese
Native or Bilingual
Job search preferences
Positions
項目主任
Job types
Full-time
Locations
Hong Kong
Remote
Interested in working remotely
Freelance
No
Educations
School
Hong Kong Baptist University
Major
Translation
Print

Cassie Li

  [email protected]

  852-65715572

I love to engage with different groups of people and my experience in dealing with words helps me understand ways to interact with people more.
I enjoy the process of creating, from zero to anything. Some people would rather start with a template, but I appreciate the uniqueness of every project.
My background in translation and the Customer Support team equips me with patience and attention to details. I trust that creativity and an analytical mindset matter the most in this changing time.

Skills

User Experience


  • Practical experience in phone and written communication with different tiers of members.
  • Identify problems customers might encounter and provide solutions accordingly.

Translation


  • Provide English and Chinese translations.
  • Initiate revamp on templates for external communications
  • Complete a translation of more than 10,000 words for my graduation project. 

Language


  • Mandarin
  • English
  • Cantonese

Work Experience

Customer Support Executive  •  Cathay Pacific Airways

Aug 2019 - Present

-Handle all kinds of customer feedback regarding airport, inflight, reservation and online sales services.
-Restore customers’ trust from service failures by offering personalised solutions
-Initiate transformational projects within the department to improve work quality and internal communication.

Customer Relations Support Officer  •  Cathay Pacific Airways

Oct 2018 - Aug 2019

-Manage Customer Relations Department's hotline, where customers could call to make new complaints or leave messages to non Hong Kong based staff.
-Handle administrative work for the department, for example, ordering supplies and posting mail.
-Prepare replies for customers' requests for flight certificates and other non-complaint related issues.

Student Editor  •  Hong Kong Baptist University

Sep 2017 - Aug 2018

-Edit a chapter of a 200-page cultural studies project which is published in November 2018.
-Write and proofread interview reports for four Polish interviewees with a group of student translators .

Student Translator  •  Hong Kong Baptist University

Apr 2017 - Jul 2017

-Provide summary translations from English to Chinese and Chinese to English, which is published in the Faculty of Arts's 5th issue of Arts Fanfare.

Marketing Assistant(Internship)  •  Tagtools Production and Communication Limited

Jan 2017 - Mar 2017

-Manage promotional pages on Facebook for different brands and collect data, such as click rates and numbers of shares, to set up various social media business strategies to accommodate the needs of clients.

Customer Service Officer (Internship)   •  Efficiency Unit, HKSAR

Jun 2016 - Sep 2016

-Write correspondence to departments and contractors to report comments from the public and provide the department’s substantive reply to the citizens.

Education 

2014 - 2018

B.A. (Hons) in Translation, Hong Kong Baptist University

Awards: Dean's List (2014 - 2018); Second Class Division One

Modules included: Legal and Government Document Translation, Interpreting,  Law for Hong Kong Business, Practical Translation etc. 

2017 - 2017

International Student Exchange Programme, Akita International University

Award: Dean's List (Spring 2017) 

Resume
Profile

Cassie Li

  [email protected]

  852-65715572

I love to engage with different groups of people and my experience in dealing with words helps me understand ways to interact with people more.
I enjoy the process of creating, from zero to anything. Some people would rather start with a template, but I appreciate the uniqueness of every project.
My background in translation and the Customer Support team equips me with patience and attention to details. I trust that creativity and an analytical mindset matter the most in this changing time.

Skills

User Experience


  • Practical experience in phone and written communication with different tiers of members.
  • Identify problems customers might encounter and provide solutions accordingly.

Translation


  • Provide English and Chinese translations.
  • Initiate revamp on templates for external communications
  • Complete a translation of more than 10,000 words for my graduation project. 

Language


  • Mandarin
  • English
  • Cantonese

Work Experience

Customer Support Executive  •  Cathay Pacific Airways

Aug 2019 - Present

-Handle all kinds of customer feedback regarding airport, inflight, reservation and online sales services.
-Restore customers’ trust from service failures by offering personalised solutions
-Initiate transformational projects within the department to improve work quality and internal communication.

Customer Relations Support Officer  •  Cathay Pacific Airways

Oct 2018 - Aug 2019

-Manage Customer Relations Department's hotline, where customers could call to make new complaints or leave messages to non Hong Kong based staff.
-Handle administrative work for the department, for example, ordering supplies and posting mail.
-Prepare replies for customers' requests for flight certificates and other non-complaint related issues.

Student Editor  •  Hong Kong Baptist University

Sep 2017 - Aug 2018

-Edit a chapter of a 200-page cultural studies project which is published in November 2018.
-Write and proofread interview reports for four Polish interviewees with a group of student translators .

Student Translator  •  Hong Kong Baptist University

Apr 2017 - Jul 2017

-Provide summary translations from English to Chinese and Chinese to English, which is published in the Faculty of Arts's 5th issue of Arts Fanfare.

Marketing Assistant(Internship)  •  Tagtools Production and Communication Limited

Jan 2017 - Mar 2017

-Manage promotional pages on Facebook for different brands and collect data, such as click rates and numbers of shares, to set up various social media business strategies to accommodate the needs of clients.

Customer Service Officer (Internship)   •  Efficiency Unit, HKSAR

Jun 2016 - Sep 2016

-Write correspondence to departments and contractors to report comments from the public and provide the department’s substantive reply to the citizens.

Education 

2014 - 2018

B.A. (Hons) in Translation, Hong Kong Baptist University

Awards: Dean's List (2014 - 2018); Second Class Division One

Modules included: Legal and Government Document Translation, Interpreting,  Law for Hong Kong Business, Practical Translation etc. 

2017 - 2017

International Student Exchange Programme, Akita International University

Award: Dean's List (Spring 2017)