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上級
On
条件に合うものが見つかりませんでした。
Indonesia
Jakarta, Indonesia
Customer Service
法人向けサービス
技術
4〜6年
6〜10年
10〜15年
15年以上
AI Smart Matching
On
Mercu Buana University
Universitas Mercu Buana
Indonesia
Jakarta, Indonesia
フルタイム
Analisis
Customer Service
KPI Reports
MS Excel
Microsoft Office
Problem Solving
Salesforce
Spreadsheets
Team Leadership
Yes
10-15 people
3ヶ月以内
Team Leader
Bachelor’s Degree
Bachelor
2017
Current company
Off
Select all
PT Aplikanusa Lintasarta
PT Perdana Perkasa Elastindo
PT Personel ALih Daya
リモートワークに興味あり
非フリーランス
English - 流暢
Indonesian - ビジネスレベル
English
4〜6年
6〜10年
10〜15年
15年以上
  • 既読の検索結果を除く
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Avatar of Tomy Aryanto Nainggolan.
Avatar of Tomy Aryanto Nainggolan.
Tomy Aryanto Nainggolan
Customer Service Team Lead @PT Aplikanusa Lintasarta
・
2020 ~ 現在
Team Leader
3ヶ月以内
ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Microsoft Office
MS Excel
Analisis
就職中
フルタイム / リモートワークに興味あり
6〜10年
Universitas Mercubuana Jakarta
・
Electrical Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
1年以上
Avatar of ChangSu Lee.
ChangSu Lee
Program Manager @ MarketOne International
MarketOne International
・
2017 ~ 現在
Tōkyō, 東京都 日本
Professional Background
現在の状況
就職中
求人検索の進捗
Professions
Community / Social Media, Marketing Operations, Global Marketing Mgr.
Fields of Employment
マーケティング・コミュニケーション, PR
職務経験
6〜10年
Management
I've had experience in managing 1-5 people
スキル
SFDC
Outreach
JIRA
MS Office
Planning
Marketing Strategy
Marketing Campaigns
Market Research and Analysis
言語
Job search preferences
希望のポジション
Community Manager
求人タイプ
パートタイム
希望の勤務地
Tōkyō, 東京都 日本
リモートワーク
リモートワークのみ
Freelance
はい、現在はフルタイムのフリーランスです。
学歴
学校
Nihon University
専攻
Bachelor's degree, College of Law
印刷

Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

・ Maintained stable customer trust and return, actively worked to develop new customer relationships. 

・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 

  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills

  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages

  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker 
Resume
プロフィール
印刷

Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

・ Maintained stable customer trust and return, actively worked to develop new customer relationships. 

・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 

  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills

  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages

  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker