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CakeResume Talent Search

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Indonesia
Jakarta, Indonesia
Customer Service
Corporate services
Tech
4-6 years
6-10 years
10-15 years
More than 15 years
AI Smart Matching
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Mercu Buana University
Universitas Mercu Buana
Indonesia
Jakarta, Indonesia
Full-time
Analisis
Customer Service
KPI Reports
MS Excel
Microsoft Office
Problem Solving
Salesforce
Spreadsheets
Team Leadership
Yes
10-15 people
Within three months
Team Leader
Bachelor’s Degree
Bachelor
2017
Current company
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PT Aplikanusa Lintasarta
PT Perdana Perkasa Elastindo
PT Personel ALih Daya
Interested in working remotely
Non-freelancer
English - Fluent
Indonesian - Professional
English
4-6 years
6-10 years
10-15 years
More than 15 years
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Avatar of Tomy Aryanto Nainggolan.
Avatar of Tomy Aryanto Nainggolan.
Tomy Aryanto Nainggolan
Customer Service Team Lead @PT Aplikanusa Lintasarta
・
2020 ~ Present
Team Leader
Within three months
ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Microsoft Office
MS Excel
Analisis
Employed
Full-time / Interested in working remotely
6-10 years
Universitas Mercubuana Jakarta
・
Electrical Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Avatar of ChangSu Lee.
ChangSu Lee
Program Manager @ MarketOne International
MarketOne International
・
2017 ~ Present
Tōkyō, 東京都 日本
Professional Background
Current status
Employed
Job Search Progress
Professions
Community / Social Media, Marketing Operations, Global Marketing Mgr.
Fields of Employment
Marketing / Communications, Public Relations
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
SFDC
Outreach
JIRA
MS Office
Planning
Marketing Strategy
Marketing Campaigns
Market Research and Analysis
Languages
Job search preferences
Positions
Community Manager
Job types
Part-time
Locations
Tōkyō, 東京都 日本
Remote
Remote Only
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
Nihon University
Major
Bachelor's degree, College of Law
Print

Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

・ Maintained stable customer trust and return, actively worked to develop new customer relationships. 

・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 

  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills

  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages

  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker 
Resume
Profile
Print

Changsu Lee

Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.

  Tokyo, Japan  http://lifehackerchangsu.com/           [email protected]

Work Experience

Program Manager  •  MarketOne International

Aug 2017 - Present, Tokyo Japan  

・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.

・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.

・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.

・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.

・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.

・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects

LED Division New Business Development  •  IRISOHYAMA INC.

・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.

・ Maintained stable customer trust and return, actively worked to develop new customer relationships. 

・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis. 

Education

2010 - 2014

Nihon University

Bachelor's degree, College of Law GPA : 3.6/4    Tokyo Japan 

Related coursework : Marketing, Media, Business law

Software

   Microsoft Office      Salesforce      WordPress      Google Analytics  

Skill

Hard Skills 

  • Social media management 
  • Content writing
  • Customer service
  • Brand awareness development
  • Project planning & management

Soft Skills

  • Communication skills
  • Problem-solving
  • Negotiation skills
  • Relationship development  
  • Collaboration

Languages

  • English : Limited working proficiency
  • Japanese : Native Speaker
  • Korean : Native Speaker