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Definition of Reputation Credits
Changsu Lee
Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.
Tokyo, Japan http://lifehackerchangsu.com/ [email protected]
Work Experience
Program Manager • MarketOne International
Aug 2017 - Present, Tokyo Japan
・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.
・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.
・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.
・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.
・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.
・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects
LED Division New Business Development • IRISOHYAMA INC.
・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.
・ Maintained stable customer trust and return, actively worked to develop new customer relationships.
・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis.
Education
2010 - 2014
Nihon University
Bachelor's degree, College of Law GPA : 3.6/4 Tokyo Japan
Related coursework : Marketing, Media, Business law
Software
Microsoft Office Salesforce WordPress Google Analytics
Skill
Hard Skills
- Social media management
- Content writing
- Customer service
- Brand awareness development
- Project planning & management
Soft Skills
- Communication skills
- Problem-solving
- Negotiation skills
- Relationship development
- Collaboration
Languages
- English : Limited working proficiency
- Japanese : Native Speaker
- Korean : Native Speaker
Changsu Lee
Customer oriented and a result targeted a professional manager with 5 years of substantial experience. Outstanding skills in program management, brand marketing and customer service, including a lot of management.
Tokyo, Japan http://lifehackerchangsu.com/ [email protected]
Work Experience
Program Manager • MarketOne International
Aug 2017 - Present, Tokyo Japan
・As a Program Manager MarketOne International, I run, manage and analyse demand generation campaigns for Enterprise IT MNCs such as Dassault Systems, Hewlett-Packard, VMware, RedHat, etc.
・ Handle the team coaching and training for the Korea team call center and manage the workflow and operation for CRM part.
・ Supervise day-to-day front-end operations of a busy customer service department, achieving a response rate of 95%.
・ Execute Account-based marketing : Account research, contact profiling, mapping and tele-qualifying to maximize demand gen.
・ Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs and client projects.
・ Hands-on experience on generating opportunities and supporting a $3M business pipeline in Korea/APAC for 2 Enterprise IT MNCs on retainer projects
LED Division New Business Development • IRISOHYAMA INC.
・ Responsible for selling, planning, and implementing all account management activities for LED in the Tokyo Area.
・ Maintained stable customer trust and return, actively worked to develop new customer relationships.
・ Tracked company`s CRM for ongoing sales progress, and updated team sales report on a weekly basis.
Education
2010 - 2014
Nihon University
Bachelor's degree, College of Law GPA : 3.6/4 Tokyo Japan
Related coursework : Marketing, Media, Business law
Software
Microsoft Office Salesforce WordPress Google Analytics
Skill
Hard Skills
- Social media management
- Content writing
- Customer service
- Brand awareness development
- Project planning & management
Soft Skills
- Communication skills
- Problem-solving
- Negotiation skills
- Relationship development
- Collaboration
Languages
- English : Limited working proficiency
- Japanese : Native Speaker
- Korean : Native Speaker