Bangkok, Thailand
I have been professionally experienced on the Operational Management for Aviation and BPO, less proficient on Manufacturing and Property Management.
Currently, as the trending changes of business operation, I am starting to improve my skills on Data Analysis and Visualization by my self-learning.
I believe with my knowledge and experience, as long as my willing to learning and adapt to the new things, I could be highly considerable.
(+84) 0969 99 33 90
April 2022 - Present
- Remaining knowledgeable about client products and community standards to improve the support of our community of users.
- Coaching and mentoring new agents.
- Supporting the process, policy changes effectively to operations team.
- Assisting our community and helping solve inquiries.
- Investigating and resolving issues that are reported.
- Gathering, analyzing, and utilizing relevant data to conduct operational trends and insight reports.
- Identifying inefficiencies in workflows and suggesting solutions.
- Recognizing trends and patterns, and escalating issues outside the company policy to the global team.
- Other duties and responsibilities that may be assigned by the management.
November 2020 - March 2022
- Processed the relevant data to develop ways to improve the user experience on the site with the assurance of confidentiality, security, integrity, and privacy of data as top priority.
- Other duties and responsibilities that may be assigned by the management.
January 2020 - October 2020
- Proceeded the departmental management on the workflow and efficiency.
- Managed the creation and implementation of SOPs and other documents for the general operation and coordination with the external departments.
- Coordinated the implementation of the operation plans and development.
- Planned for the procedure of workforce management.
- Proceeded the general evaluation and proposed the proper appraisal.
- Analyzed the current company practice and finding out the different operational strategies in the aim of optimizing the operations in the company.
- Managed the flight data analysis for route/slot developments.
- Prepared the periodic and irregular reports to management.
- Other duties and responsibilities that may be assigned by Head of Department and Board of Management.
May 2018 - December 2019
- Managed teams for the daily operations.
- Coordinated with the internal and external departments for the daily operations.
- Kept track of monthly, quarterly, and yearly goals.
- Proceeded the peer evaluation on team members’ performance.
- Prepared the periodic and irregular reports to management.
- Worked with management to assess and improve processes and policies.
- Uphold and enforce company policies.
- Address customer issues and complaints.
- Proceeded the training for new hires.
- Other duties and responsibilities that may be assigned by Head of Department.
July 2017 - May 2018
- Provided a high level of customer service for the passengers using the company services.
- Managed the operation of GHA at the airport.
- Established and maintained a good rapport with the airport authorities and other departments for the operation at the station.
- Prepared the periodic or irregular operation reports.
- Proceeded the on-site audits and supported the company's audits at the station.
March 2014 - October 2015
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
June 2013 - January 2014
2010 - 2013
Bangkok, Thailand
I have been professionally experienced on the Operational Management for Aviation and BPO, less proficient on Manufacturing and Property Management.
Currently, as the trending changes of business operation, I am starting to improve my skills on Data Analysis and Visualization by my self-learning.
I believe with my knowledge and experience, as long as my willing to learning and adapt to the new things, I could be highly considerable.
(+84) 0969 99 33 90
April 2022 - Present
- Remaining knowledgeable about client products and community standards to improve the support of our community of users.
- Coaching and mentoring new agents.
- Supporting the process, policy changes effectively to operations team.
- Assisting our community and helping solve inquiries.
- Investigating and resolving issues that are reported.
- Gathering, analyzing, and utilizing relevant data to conduct operational trends and insight reports.
- Identifying inefficiencies in workflows and suggesting solutions.
- Recognizing trends and patterns, and escalating issues outside the company policy to the global team.
- Other duties and responsibilities that may be assigned by the management.
November 2020 - March 2022
- Processed the relevant data to develop ways to improve the user experience on the site with the assurance of confidentiality, security, integrity, and privacy of data as top priority.
- Other duties and responsibilities that may be assigned by the management.
January 2020 - October 2020
- Proceeded the departmental management on the workflow and efficiency.
- Managed the creation and implementation of SOPs and other documents for the general operation and coordination with the external departments.
- Coordinated the implementation of the operation plans and development.
- Planned for the procedure of workforce management.
- Proceeded the general evaluation and proposed the proper appraisal.
- Analyzed the current company practice and finding out the different operational strategies in the aim of optimizing the operations in the company.
- Managed the flight data analysis for route/slot developments.
- Prepared the periodic and irregular reports to management.
- Other duties and responsibilities that may be assigned by Head of Department and Board of Management.
May 2018 - December 2019
- Managed teams for the daily operations.
- Coordinated with the internal and external departments for the daily operations.
- Kept track of monthly, quarterly, and yearly goals.
- Proceeded the peer evaluation on team members’ performance.
- Prepared the periodic and irregular reports to management.
- Worked with management to assess and improve processes and policies.
- Uphold and enforce company policies.
- Address customer issues and complaints.
- Proceeded the training for new hires.
- Other duties and responsibilities that may be assigned by Head of Department.
July 2017 - May 2018
- Provided a high level of customer service for the passengers using the company services.
- Managed the operation of GHA at the airport.
- Established and maintained a good rapport with the airport authorities and other departments for the operation at the station.
- Prepared the periodic or irregular operation reports.
- Proceeded the on-site audits and supported the company's audits at the station.
March 2014 - October 2015
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
June 2013 - January 2014
2010 - 2013