updates for regulations relating to payroll and time tracking Create custom reports and analyze large amounts of information to support mandatory reporting, day-to-day, and ad hoc business needs. Solve any client problems that may arise during the onboarding stage and collaborate closely with internal teams such as Sales, Support, Operations, Product, and Engineering to deliver outstanding customer experience. To continuously improve the onboarding process Risk, support and Onboarding Specialist Zepz NovemberMay 2023 Remote Overall Purpose: Support the business to mitigate litigation risks via user protection services Additional role to the Customer Care Representative duties. Provide

highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team quotas Additional Aggregate Experience 9 years Real Estate Investor, Business Owner 6 years Startup Founder , Digital Marketing E-commerce, Leadership 5 years Supervisor, Operations, B2B & Inside Sales, Startup & SME Sales, Finance & Banking 4 years Facilitator, Teaching Assistant, Volunteer for

有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容

Ian Lin Result-oriented professional with expertise in Management Information Systems (MIS) development and Field Application Engineering (FAE) in the cybersecurity industry. Skilled in providing technical support, software development, and customer relationship management. Seeking a challenging role to leverage technical expertise and contribute to the success of innovative software solutions. Hsinchu, Hsinchu City, Taiwan Work Experience FAE • 全景軟體股份有限公司(Changing Information Technology) 九月Present ‧ Provided pre-sales and post-sales technical support for software products in the cybersecurity industry. ‧ Collaborated with sales teams to understand customer requirements

DecemberApril 2024 Event Builder, Corporate Identity, 2D/3D/UI/UX/AR/AI Design, Environmental Graphics & Signage, Brand Presence & Printed Graphics, Packaging Design , Brand Development, mapping and planning. Co-founder & Chief Design-Brand Officer 榮恩國際有限公司 • SeptemberAugust 2020 Business operations, brand ,marketing + design management. E commerce and apps project manager in online fashion retail industry. (SME business with 40 peoples) Project manager UNITED HARVEST TAIWAN • SeptemberAugust 2014 Managing monthly magazine design named “IDOLA” and sales manager in fashion retail industry focusing into Indonesian market in Taiwan

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data

PostgreSQL / Redis / NodeJS / GCP Participated in the development of 'Hanami', an entertainment app utilizing a microservices architecture, which included features such as FFmpeg media processing and event-based prize drawings. Participated in the development of a third-party payment platform using blockchain technology, which included contract operations and transaction functionalities. Machvisio Inc Co, Associate Researcher, Aug 2020 ~ Apr 2021 Golang / Mysql / AWS Participated in the development of a blockchain project aimed at establishing a city currency (Token) for daily use, enabling the payment of fees and various consumer transactions. Extreamax Inc Co