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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Lambert Chen.
Avatar of Lambert Chen.
QA Automation Engineer @梵天界科技有限公司
2024 ~ Present
QA automation engineer / Software development engineer in test
Within one month
Lambert Chen QA Automation Engineer 台灣新北市 I am an experienced Automation QA Engineer with a robust background in both manual and automated testing, API functionality testing, and developing comprehensive testing frameworks. My expertise lies in creating and optimizing test automation frameworks, collaborating with cross-functional teams, and enhancing overall testing efficiency. 工作經歷 SQA Engineer • 梵天界科技有限公司 一月Present ● Wrote functional test cases in TestRail based on product specifications provided by the PM. ● Tested API functionality using Postman to ensure compliance
Python
Linux
Git
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立宜蘭大學National Ilan University
電機工程學系
Avatar of the user.
Avatar of the user.
資深軟體開發工程師 @緯創軟體股份有限公司
2022 ~ Present
Front-End / Back-End / Full Stack Web Developer / Software Engineer
Within one month
Node.js
JavaScript / ES6 / jQuery
React.js
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
逢甲大學
資訊工程學系
Avatar of the user.
Avatar of the user.
Technical Sales Dept. Deputy Manager @JUSLEADER ENTERPRISE Co. Ltd.
2020 ~ 2024
Sales Rrepresentative/AE/Business Development
Within one month
Communication
Business Development
Business Strategy
Studying
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立中央大學 National Central University
Mechanical Engineering
Avatar of 李之紘.
Avatar of 李之紘.
Software Engineer @方見科技
2023 ~ Present
Senior Software Engineer
Within one month
++, Python, C#, and embedded systems. Skilled in MATLAB for performance validation and algorithm development. Strong background in integrating image sensors and processing algorithms. Proven leadership in managing cross-functional teams and optimizing system performance. Expertise in software and firmware integration. Adept at collaborating across departments to drive project success. Specialized knowledge in CMOS sensor technologies and image processing. WORK EXPERIENCE Senior Software Engineer ViewSEC CO., LTD. • NovPresent Implemented GitHub Actions for CI/CD workflows to manage firmware versions. Developed I2C kernel devices and TCP/IP
C
C++
C#
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
中原大學
電機工程
Avatar of the user.
Avatar of the user.
Past
UI/UX Designer @家豪科技股份有限公司
2018 ~ 2023
UI/UX Designer / Product Designer
Within one month
PowerPoint
Communication
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
逢甲大學 Feng Chia University
風險管理與保險學系
Avatar of Chun-Yi Lee.
Avatar of Chun-Yi Lee.
Technical Integration and Customer Service Senior Engineer @Hannstar
2019 ~ Present
Semiconductor Engineer
Within one month
corporation HVM quality CI P : i nitiated quality improving project and optimized parameters via introducing new analysis methods & DOE that improved yield loss by 5% and reduced further analysis procedure. Equipment design and efficiency improvement : designed new proto type equipment parts and introduced cleaning equipment with CRAMS concept by collaborating with vendors to improve yield loss by 2% and reduce 10% human effort. • OctNov 2017, Process Integration/ New Product Introduce A ssistant Manager • Innolux corporation New Product and new material introduction : implement new products, advanced processes, materials introduction and provide design suggestions, fixed proto-phase problems, built
SolidWorks
Cross Functional Communications
SEM
Employed
Ready to interview
Full-time
10-15 years
國立中正大學(National Chung Cheng University)
mechanical
Avatar of Mao Wan Ju.
Avatar of Mao Wan Ju.
Past
Android Developer @SamaTech
2022 ~ 2024
Android Developer
Within one month
Android Developer Claire Mao 茆椀茹 Hi! I am Claire, an Android developer with 5+ years of experiences , dedicated to collaborating closely with teams to achieve project success. I am willing to try anything to solve a problem and welcoming new challenges. H aving worked in various environments, including large-scale enterprise , medium-scale company, and startups. Throughout my career, I have gained extensive experience in maintaining and expanding existing projects, as well as building applications from scratch. This diverse background has honed my ability to prioritize flexibility and future scalability in development.
Java
kotlin
Android Studio
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
世新大學 Shih Hin University
資訊管理
Avatar of Linh, Nguyen Thi Hoang.
Avatar of Linh, Nguyen Thi Hoang.
Purchasing Supervisor @TTL
2021 ~ Present
Logistics/Purchasing
Within one month
THE COFFE HOUSE, TEAROMA. * Duties & Responsibilities: + Purchasing: - Sourcing suppliers, negotiating prices, quality standards, and commercial terms. Coordinating with the production department and QA/QC to audit their factories, evaluating production capacity, product quality, and factory scale, and selecting the most optimal supplier to cooperate with. - Collaborating with the Supply Chain department to plan purchases according to the approved list of requirements, ensuring guaranteed quality and the most economical cost. - Preparing purchasing documents, issuing POs to suppliers, and monitoring to ensure on-schedule delivery. - Establishing close relationships with suppliers, closely monitoring market price changes
Microsoft Office
Google Drive
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
The Collect Of Finance and Customs
Commercial business
Avatar of William Lu.
Avatar of William Lu.
Past
Project Leader | Senior Automation Test Engineer @Zealogics Inc
2023 ~ 2024
SR. Software QA Engineer, QA Manager, QA Leader, Project Leader
Within one month
enhance testing efficiency. Possess extensive expertise in functional and non-functional testing domains such as performance, load, and compatibility, enabling me to develop robust, all-encompassing test plans. Proven leadership in managing cross-functional test teams, aligning efforts across domains to consistently execute test strategies. Adept at collaborating with product, engineering, and other stakeholders to ensure product testability and effectively integrate testing requirements. Focused on continuous process improvements and actively exploring innovative testing solutions to drive higher test automation. 工作經歷 Project Leader | Senior Automation Test Engineer • Zealogics Inc MayApril 2024 | Tainan, Taiwan
python
Manual Testing
Automation Testing
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
Information Engineering and Computer Science
Avatar of Hsienyun Chang.
Avatar of Hsienyun Chang.
Research And Development Manager @Heimdall Intelligent Technology Co., Ltd.
2023 ~ Present
Software Engineer / Backend Engineer
Within one month
Hsienyun Chang Research and development manager Planning and analysis of more than fifteen systems, paying attention to details. 8 years of experience in coding, 6 years of experience in planning systems. Taipei, Taiwan [email protected] Work Experience JulyPresent (Full-time) DecemberJuneIntern) Research And Development Manager Heimdall Intelligent Technology Co., Ltd. Planned the functionalities for 15 project systems, along with all project schedules, and collaborated with team members. Replanned and rewrote the existing product configuration utility programs into web applications. Acted as the communication liaison and schedule planner when collaborating
Backend Development
Frontend Development
Full Stack Web Development
Employed
Ready to interview
Full-time / Remote Only
4-6 years
National Taiwan University of Science and Technology
Computer Science

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Within two months
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
Logo of PT Equdero Layanan Indonesia.
PT Equdero Layanan Indonesia
2022 ~ 2024
Jakarta, Indonesia
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
CRM software
Microsoft Office
Zendesk
Customer Relationship Management (CRM)
Customer Service
Customer Satisfaction
Customer Relations
Languages
Indonesian
Native or Bilingual
English
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Print

Daniel Simamora

Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.

Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.

My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.

  Daerah Khusus Ibukota Jakarta, Indonesia   

  +6285780961402

  [email protected]

Work Experience

Senior Customer Support Representative  •  PT Equdero Layanan Indonesia

May 2022 - March 2024

  • Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
  • Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
  • Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
  • Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
  • Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.

Customer Service Agent  •  PT Equdero Layanan Indonesia

July 2021 - April 2022

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through live chat and email.
  • Acknowledging and resolving customer complaints.
  • Maintain product knowledge.
  • Keeping records of customer interactions and complaints, and making a follow-up as necessary.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Success Agent  •  Niagahoster - Web Hosting Unlimited Indonesia

February 2021 - May 2021

  • Provide help desk support to Web Hosting users through chats.
  • Identify customer needs and help customers use specific features.
  • Inform customers about new features and functionalities.
  • Follow up with customers to resolve their technical issues.
  • Gather customer feedback and share with internal team.
  • Assist the Server Admin to monitor server performance.
  • Response and check abuse of service (spam/ phishing).

Guest Relations Officer  •  Grand Kesambi Resort & Villas

October 2019 - November 2020

  • Process Guest Check-in and Check-out.
  • Maintain Guest Satisfactory with extraordinary services.
  • Handling Guest's Complaint and Problem Solving in timely manner.
  • Upsell Products and Services to achieve target revenue.
  • Night Audit.
  • Train New Employee and Trainee.

Guest Service Agent  •  H-ostel Kuta Bali

November 2018 - September 2019

  • Register guests and assigns rooms.
  • Accommodates special requests.
  • Payment handling.
  • Night Audit.
  • Up selling services and goods.
  • Room Management.
  • Process guest check-ins and check-outs.

Employé polyvalent  •  Più Più - Fastronomie Italienne

July 2018 - October 2018

Cook  •  Mamabali Spa & Cosmétiques

December 2017 - July 2018

Education

2010 - 2017

University of Brawijaya

Computer Science

Skills


  • CRM software
  • Microsoft Office
  • Zendesk
  • Customer Relationship Management (CRM)
  • Customer Service
  • Customer Satisfaction
  • Customer Relations

Languages


  • Indonesian — Native or Bilingual
  • English — Professional
Resume
Profile

Daniel Simamora

Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.

Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.

My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.

  Daerah Khusus Ibukota Jakarta, Indonesia   

  +6285780961402

  [email protected]

Work Experience

Senior Customer Support Representative  •  PT Equdero Layanan Indonesia

May 2022 - March 2024

  • Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
  • Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
  • Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
  • Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
  • Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.

Customer Service Agent  •  PT Equdero Layanan Indonesia

July 2021 - April 2022

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through live chat and email.
  • Acknowledging and resolving customer complaints.
  • Maintain product knowledge.
  • Keeping records of customer interactions and complaints, and making a follow-up as necessary.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Success Agent  •  Niagahoster - Web Hosting Unlimited Indonesia

February 2021 - May 2021

  • Provide help desk support to Web Hosting users through chats.
  • Identify customer needs and help customers use specific features.
  • Inform customers about new features and functionalities.
  • Follow up with customers to resolve their technical issues.
  • Gather customer feedback and share with internal team.
  • Assist the Server Admin to monitor server performance.
  • Response and check abuse of service (spam/ phishing).

Guest Relations Officer  •  Grand Kesambi Resort & Villas

October 2019 - November 2020

  • Process Guest Check-in and Check-out.
  • Maintain Guest Satisfactory with extraordinary services.
  • Handling Guest's Complaint and Problem Solving in timely manner.
  • Upsell Products and Services to achieve target revenue.
  • Night Audit.
  • Train New Employee and Trainee.

Guest Service Agent  •  H-ostel Kuta Bali

November 2018 - September 2019

  • Register guests and assigns rooms.
  • Accommodates special requests.
  • Payment handling.
  • Night Audit.
  • Up selling services and goods.
  • Room Management.
  • Process guest check-ins and check-outs.

Employé polyvalent  •  Più Più - Fastronomie Italienne

July 2018 - October 2018

Cook  •  Mamabali Spa & Cosmétiques

December 2017 - July 2018

Education

2010 - 2017

University of Brawijaya

Computer Science

Skills


  • CRM software
  • Microsoft Office
  • Zendesk
  • Customer Relationship Management (CRM)
  • Customer Service
  • Customer Satisfaction
  • Customer Relations

Languages


  • Indonesian — Native or Bilingual
  • English — Professional