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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Operation Specialist @AlfredCamera 阿福管家2021 ~ 2023
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Sales Consultant/Content creator @YBA Marketing2022 ~ Present
・
Within three months
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Studying
・
Ready to interview
Part-time / Interested in working remotely
4-6 years
Western Governors University
・
Educational Sciences
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
・
Marketing
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/CommercePast
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所
Sales Control Coordinator @Bosch Taiwan2018 ~ Present
・
Operation Specialist/Logistics Specialist
Within one month
蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
・
外國語文學系
Pre-Sales @拼起科技(智影顧問)2022 ~ Present
・
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
・
Department of Mechanical Engineering
Account Manger @台灣經濟新報文化事業股份有限公司2019 ~ Present
・
Account/ Sales Assistant Manager, Business Development Associate, Project Management
Within one month
. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
台北市銘傳大學
・
Finance, undefinedEmployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Northeastern University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Freelance Consultant and Illustrator @ freelance
freelance
・
2020 ~ Present
Professional Background
Current status
Unemployed
Job Search Progress
Not open to opportunities
Professions
Fields of Employment
Work experience
4-6 years
Management
None
Skills
Languages
English
・
Professional
Spanish
・
Native or Bilingual
Italian
・
Intermediate
Job search preferences
Positions
Job types
Full-time
Locations
Taipei City, Taiwan, Taiwan, Ireland, Manila, Metro Manila, Philippines, Japan, Taiwan, 台灣, New Taipei City, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Chengchi University (NCCU)
Major
International MBA
—
Daniela Armijo
I enjoy every chance to learn, from the simplest hobbies to more complex systems or processes. I'm highly proactive and always ready to accompany a problem with a brainstorm of solutions. An introvert at heart with a motivated and take-charge mindset.
Taipei, Taiwan
(+886) 933-11-93-78
Work Experience
March 2021 - July 2021
Digital Marketing Intern
- Content creation, visual boards, marketing strategies, and planning for cryptocurrency-related products.
- Social media community manager: Linkedin, Medium, Instagram, and Twitter.
- Manage the content calendar across all social media platforms.
- SEO for brand awareness and increase in website traffic (beginner level).
- Research into crypto marketing, cryptocurrency, and Blockchain topics.
- Spanish translation for brand content
September 2020 - Present
Freelance Consultant and Illustrator
All done remotely:
- Part of "Gurús Honduras" freelancers' network
- Various marketing and business strategy services for SMEs in Honduras
- Content design for social media. Provided for SMEs and individual entrepreneurs
- Customized illustrations for selling and SMEs projects in Honduras
July 2015 - December 2017
LATAM, Spanish Accounts Receivable
MAERSK LINE GSC; Manila, Philippines
- May 2016 – Dec 2017: Credit and Key Clients from Costa Rica, Panama, and Mexico
- Account reconciliation, follow-up of disputes, and payment application. Communication with assigned sales and customer service agents of credit and key clients.
- Statement of account revision, payment negotiation, organizing calls and meetings with customers and internal departments
- Was able to reconcile and negotiate payments for overdue invoices of +180 and +300 days, worked with key customers such as Procter&Gamble, DHL, General Motors, Walmart.
- Jun 2015 – Apr 2016: Cash customers AR Officer for Colombia, Costa Rica, Panama, Dominican Republic, and Venezuela
April 2013 - February 2015
International Operations Department Jr. Officer
FICOHSA Bank; Tegucigalpa, Honduras
- Oct 2014 – Feb 2015: ACH Transfers' Monitoring and Control
- Daily and monthly balance
- Check and monitor the internal ACH system
- Assist customers, internal departments, and other banks with inquiries or issues related to ACH transfers.
- Apr 2013 – Feb 2015: International Received Wire Transfers Officer
- Elaborate monthly statistics and data analysis
- Assist customers, internal departments, local and international banks through email and phone calls
- Payment application and revision of SWIFT messages
Education
National Chengchi University (NCCU)
International MBA
- Concentration Certificate in Marketing
- Thesis Grade: 96% (Final Business Plan Oral Defense)
- Collaboration with NCCU International MBA Office to redesign the official website content (Dec 2019 – Jan 2020)
- NCCU Department of European Languages & Cultures (Sep 2019–Jun 2020) | Spanish teaching assistant for conversation, listening and reading
2018 - 2020
Catholic University of Honduras
Bachelor's Degree in Finance
2008 - 2013
Skills
Expertise
- Key Account/Client relationship management, B2C and B2B
- Migration projects/ process migration
- Content design for social media
- Customer insight, engagement, and retention
- Cross-cultural communication
- Use of Google Analytics and other marketing tools.
- MS Excel (able to apply formulas and quickly learn new functions)
- Ability to carry out and create training, workshops for clients and coworkers.
- SAP and programs related to the shipping industry
- Accounts receivable
Languages
- Spanish (native speaker)
- English (Business level proficiency)
- Italian (beginner-conversational)
- Japanese (beginner/limited)
Achievements
TaiwanICDF Scholarship Recipient | Jun 2018
Recipient of the "International Higher Education Scholarship Program" in order to study for a Master's Degree at National Chengchi University
“Going the Extra Mile” | Jun 2016
For extra-ordinary contributions beyond standard expectations
“One Team Award” | Jun 2016
Awarded to LAM CAR Cluster (Caribbean team) GSC AR+OTC+Frontline Business Finance Team in appreciation of outstanding efforts in leading the One Finance Vision for Q2
“Going the Extra Mile” | Dec 2015
For ensuring a smooth transition during the hyper-care for Colombia FTP(Finance Transformation Project)
“Going the Extra Mile” | Nov 2015
For managing workload and all other deliverables excellently during hyper-care of FTP (Finance Transformation Project)
Projects
Arte Formosa Hn was inspired by this fraternal relationship between Honduras and Taiwan, wishing to be a brand involved in the development of the artistic sector in Honduras. We strive to:
Motivate Hondurans to explore and get to know the Taiwanese art industry and its culture.
Introduce the artistic products of both countries to potential clients and strategic partners.
Promote cultural exchange between both countries.
Prove that, despite the language barrier, both nations can celebrate and learn about each other's culture.
—
Daniela Armijo
I enjoy every chance to learn, from the simplest hobbies to more complex systems or processes. I'm highly proactive and always ready to accompany a problem with a brainstorm of solutions. An introvert at heart with a motivated and take-charge mindset.
Taipei, Taiwan
(+886) 933-11-93-78
Work Experience
March 2021 - July 2021
Digital Marketing Intern
- Content creation, visual boards, marketing strategies, and planning for cryptocurrency-related products.
- Social media community manager: Linkedin, Medium, Instagram, and Twitter.
- Manage the content calendar across all social media platforms.
- SEO for brand awareness and increase in website traffic (beginner level).
- Research into crypto marketing, cryptocurrency, and Blockchain topics.
- Spanish translation for brand content
September 2020 - Present
Freelance Consultant and Illustrator
All done remotely:
- Part of "Gurús Honduras" freelancers' network
- Various marketing and business strategy services for SMEs in Honduras
- Content design for social media. Provided for SMEs and individual entrepreneurs
- Customized illustrations for selling and SMEs projects in Honduras
July 2015 - December 2017
LATAM, Spanish Accounts Receivable
MAERSK LINE GSC; Manila, Philippines
- May 2016 – Dec 2017: Credit and Key Clients from Costa Rica, Panama, and Mexico
- Account reconciliation, follow-up of disputes, and payment application. Communication with assigned sales and customer service agents of credit and key clients.
- Statement of account revision, payment negotiation, organizing calls and meetings with customers and internal departments
- Was able to reconcile and negotiate payments for overdue invoices of +180 and +300 days, worked with key customers such as Procter&Gamble, DHL, General Motors, Walmart.
- Jun 2015 – Apr 2016: Cash customers AR Officer for Colombia, Costa Rica, Panama, Dominican Republic, and Venezuela
April 2013 - February 2015
International Operations Department Jr. Officer
FICOHSA Bank; Tegucigalpa, Honduras
- Oct 2014 – Feb 2015: ACH Transfers' Monitoring and Control
- Daily and monthly balance
- Check and monitor the internal ACH system
- Assist customers, internal departments, and other banks with inquiries or issues related to ACH transfers.
- Apr 2013 – Feb 2015: International Received Wire Transfers Officer
- Elaborate monthly statistics and data analysis
- Assist customers, internal departments, local and international banks through email and phone calls
- Payment application and revision of SWIFT messages
Education
National Chengchi University (NCCU)
International MBA
- Concentration Certificate in Marketing
- Thesis Grade: 96% (Final Business Plan Oral Defense)
- Collaboration with NCCU International MBA Office to redesign the official website content (Dec 2019 – Jan 2020)
- NCCU Department of European Languages & Cultures (Sep 2019–Jun 2020) | Spanish teaching assistant for conversation, listening and reading
2018 - 2020
Catholic University of Honduras
Bachelor's Degree in Finance
2008 - 2013
Skills
Expertise
- Key Account/Client relationship management, B2C and B2B
- Migration projects/ process migration
- Content design for social media
- Customer insight, engagement, and retention
- Cross-cultural communication
- Use of Google Analytics and other marketing tools.
- MS Excel (able to apply formulas and quickly learn new functions)
- Ability to carry out and create training, workshops for clients and coworkers.
- SAP and programs related to the shipping industry
- Accounts receivable
Languages
- Spanish (native speaker)
- English (Business level proficiency)
- Italian (beginner-conversational)
- Japanese (beginner/limited)
Achievements
TaiwanICDF Scholarship Recipient | Jun 2018
Recipient of the "International Higher Education Scholarship Program" in order to study for a Master's Degree at National Chengchi University
“Going the Extra Mile” | Jun 2016
For extra-ordinary contributions beyond standard expectations
“One Team Award” | Jun 2016
Awarded to LAM CAR Cluster (Caribbean team) GSC AR+OTC+Frontline Business Finance Team in appreciation of outstanding efforts in leading the One Finance Vision for Q2
“Going the Extra Mile” | Dec 2015
For ensuring a smooth transition during the hyper-care for Colombia FTP(Finance Transformation Project)
“Going the Extra Mile” | Nov 2015
For managing workload and all other deliverables excellently during hyper-care of FTP (Finance Transformation Project)
Projects
Arte Formosa Hn was inspired by this fraternal relationship between Honduras and Taiwan, wishing to be a brand involved in the development of the artistic sector in Honduras. We strive to:
Motivate Hondurans to explore and get to know the Taiwanese art industry and its culture.
Introduce the artistic products of both countries to potential clients and strategic partners.
Promote cultural exchange between both countries.
Prove that, despite the language barrier, both nations can celebrate and learn about each other's culture.