Phoenix, AZ, USA
Based in Arizona, Danny Thompson serves as an online reputation
advisor with ReputationDefender. As an ORM Specialist, he brings a
record of leading teams in managing accounts, as well as proficiency
in customer relations. His patience and deep sense of empathy
for others lend themselves to cultivating trustworthy and valued
relationships with his colleagues and client's. Danny's experience
has included maintaining upwards of 600 client accounts and
motivating teams to achieve monthly quotas and sourcing materials
as necessary to fulfill client projects and objectives. He also focuses on teaching customers about best practices in online reputation
management.
Since he started working in the sales field in 2012 , Mr. Thompson
has served at businesses in multiple industries. He commenced
his career as a sales intern with a California-based minor league
professional ice hockey team and shortly thereafter joined
Reputation.com, which provides online reputation management
services to a diverse clientele. During his time there, he undertook
his first sales-related leadership role and oversaw a four member-
team. In addition, he educated client's about online reputation
management services. He established a record of consistently
surpassing quarterly and monthly quotas. Mr. Thompson developed
a broader understanding of customer relations and marketing that
he drew on in subsequent roles at a solar-energy company and the
business-marketing platform Hownd, then known as FetchRev.
March 2020 - Present
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
April 2018 - March 2020
FetchRev soon to be Hownd™ revolutionizes how entertainment, health & beauty, food &beverage, and other local businesses generate more foot traffic.
Our fully automated, consumer behavior-driven marketing platform creates effortless foot traffic, more repeat visit's, instant revenue, and higher profit - and it's all quantifiable. We do it by displaying targeted Buy Now and other promotional offers on your website, via email and social media, WiFi data capture, and our own MyHownd™ mobile app - at times when consumersare
most likely to purchase. It only takes 5 minutes to set up and is zero-risk because you only pay when we bring you customers. Unleash the power, meet
The Dog, and learn more at www.whatishownd.com.
August 2016 - May 2017
Greater New Orleans Area
1. Researching, identifying, and pre-qualifying new leads to manage and maintain a pipeline of interested, new prospects.
2. Leveraging CRM tools and applications to prospect into specific verticals.
3. Scheduling quality appointments and meetings for inside sales team.
4. Helping to orchestrate discussions with execs revolving their business needs as well as identifying and developing efficient and effective methods of satisfying those needs.
Reputation.com
June 2012 - June 2014
Reputation.com is headquartered in the Silicon Valley and is recognized as the pioneer of online reputation management. We assist individuals and businesses by giving them the ability to control their privacy and reputation online.
Consistently exceeded monthly, quarterly, and yearly quotas
Rapid promotions from RA level I-IV in the first year of employment
1. Managed, developed, and maintained a portfolio of 500+ accounts
representing approximately $1.5M.
. Both individuals and businesses who wish to establish, improve, or manage their online presence
. Assisted client's with the onboarding process, which includes understanding the client's objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client's objectives.
. Effectively communicated with the Publishing and Editorial, Product
Management, and Advanced Client Solutions teams to ensure the client's
needs are met and to identify new
opportunities.
2. Managed existing accounts in a proactive and organized manner to ensure client'satisfaction and retention throughout the year
. Served as the primary point of contact between client's and the company
. Received queue calls and assisted current and new customers with their accounts
. Made an average of 40+ calls per day and 800+ calls per month.
. Provided technical/functional support, advice, and online reputation best practices to customers and prospective client's.
. In real time, accurately tracked and recorded customer communications and experience in Salesforce.
3. Worked with and educated the current client base on updated features and benefit's of our online reputation management services in order to up-sell, cross sell, and renew services.
. Sell packages ranging from $99 to $15, 000
4. Brought in an average of 65k a month in revenue
5. Motivated and managed a team of 4 Reputation Advisors to ensure
everyone meets our monthly goals and quotas
March 2012 - June 2012
. Increased core revenue by implementing a mailing database that brought in new client's
. Provided excellent customer service while handling cash transactions with accuracy
University of the Pacific
August 2009 - May 2012
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
February 2012 - March 2012
. Responsible for supporting regional Income Development/Special Events team
. Coordinated event logistics - including follow up with vendors, sponsors, and key volunteer leaders
February 2010 - December 2011
. Worked directly with students to encourage and enhance literacy
. Encouraged educational activities among mentor pairs through feedback and open dialogue
. Assigned volunteers to child participants based on skills and personalities
. Input data about participants and mentors into spreadsheets weekly
. Reorganized the Book Buddy Library by alphabetical order
August 2009 - December 2011
. Coordinated programs that empowered and improved the spiritual conditions of young people
. Strengthened the foundations of community through youth development,
healthy living, and social responsibility
August 2009 - December 2011
. Developed a sense of unity among residents through programs, involvement, and developing relationships among residents
. Assessed residents' interests and needs, and planned and implemented
programming activities and events in accordance to those needs
2008 - 2012
Phoenix, AZ, USA
Based in Arizona, Danny Thompson serves as an online reputation
advisor with ReputationDefender. As an ORM Specialist, he brings a
record of leading teams in managing accounts, as well as proficiency
in customer relations. His patience and deep sense of empathy
for others lend themselves to cultivating trustworthy and valued
relationships with his colleagues and client's. Danny's experience
has included maintaining upwards of 600 client accounts and
motivating teams to achieve monthly quotas and sourcing materials
as necessary to fulfill client projects and objectives. He also focuses on teaching customers about best practices in online reputation
management.
Since he started working in the sales field in 2012 , Mr. Thompson
has served at businesses in multiple industries. He commenced
his career as a sales intern with a California-based minor league
professional ice hockey team and shortly thereafter joined
Reputation.com, which provides online reputation management
services to a diverse clientele. During his time there, he undertook
his first sales-related leadership role and oversaw a four member-
team. In addition, he educated client's about online reputation
management services. He established a record of consistently
surpassing quarterly and monthly quotas. Mr. Thompson developed
a broader understanding of customer relations and marketing that
he drew on in subsequent roles at a solar-energy company and the
business-marketing platform Hownd, then known as FetchRev.
March 2020 - Present
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
April 2018 - March 2020
FetchRev soon to be Hownd™ revolutionizes how entertainment, health & beauty, food &beverage, and other local businesses generate more foot traffic.
Our fully automated, consumer behavior-driven marketing platform creates effortless foot traffic, more repeat visit's, instant revenue, and higher profit - and it's all quantifiable. We do it by displaying targeted Buy Now and other promotional offers on your website, via email and social media, WiFi data capture, and our own MyHownd™ mobile app - at times when consumersare
most likely to purchase. It only takes 5 minutes to set up and is zero-risk because you only pay when we bring you customers. Unleash the power, meet
The Dog, and learn more at www.whatishownd.com.
August 2016 - May 2017
Greater New Orleans Area
1. Researching, identifying, and pre-qualifying new leads to manage and maintain a pipeline of interested, new prospects.
2. Leveraging CRM tools and applications to prospect into specific verticals.
3. Scheduling quality appointments and meetings for inside sales team.
4. Helping to orchestrate discussions with execs revolving their business needs as well as identifying and developing efficient and effective methods of satisfying those needs.
Reputation.com
June 2012 - June 2014
Reputation.com is headquartered in the Silicon Valley and is recognized as the pioneer of online reputation management. We assist individuals and businesses by giving them the ability to control their privacy and reputation online.
Consistently exceeded monthly, quarterly, and yearly quotas
Rapid promotions from RA level I-IV in the first year of employment
1. Managed, developed, and maintained a portfolio of 500+ accounts
representing approximately $1.5M.
. Both individuals and businesses who wish to establish, improve, or manage their online presence
. Assisted client's with the onboarding process, which includes understanding the client's objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client's objectives.
. Effectively communicated with the Publishing and Editorial, Product
Management, and Advanced Client Solutions teams to ensure the client's
needs are met and to identify new
opportunities.
2. Managed existing accounts in a proactive and organized manner to ensure client'satisfaction and retention throughout the year
. Served as the primary point of contact between client's and the company
. Received queue calls and assisted current and new customers with their accounts
. Made an average of 40+ calls per day and 800+ calls per month.
. Provided technical/functional support, advice, and online reputation best practices to customers and prospective client's.
. In real time, accurately tracked and recorded customer communications and experience in Salesforce.
3. Worked with and educated the current client base on updated features and benefit's of our online reputation management services in order to up-sell, cross sell, and renew services.
. Sell packages ranging from $99 to $15, 000
4. Brought in an average of 65k a month in revenue
5. Motivated and managed a team of 4 Reputation Advisors to ensure
everyone meets our monthly goals and quotas
March 2012 - June 2012
. Increased core revenue by implementing a mailing database that brought in new client's
. Provided excellent customer service while handling cash transactions with accuracy
University of the Pacific
August 2009 - May 2012
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
February 2012 - March 2012
. Responsible for supporting regional Income Development/Special Events team
. Coordinated event logistics - including follow up with vendors, sponsors, and key volunteer leaders
February 2010 - December 2011
. Worked directly with students to encourage and enhance literacy
. Encouraged educational activities among mentor pairs through feedback and open dialogue
. Assigned volunteers to child participants based on skills and personalities
. Input data about participants and mentors into spreadsheets weekly
. Reorganized the Book Buddy Library by alphabetical order
August 2009 - December 2011
. Coordinated programs that empowered and improved the spiritual conditions of young people
. Strengthened the foundations of community through youth development,
healthy living, and social responsibility
August 2009 - December 2011
. Developed a sense of unity among residents through programs, involvement, and developing relationships among residents
. Assessed residents' interests and needs, and planned and implemented
programming activities and events in accordance to those needs
2008 - 2012