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Definition of Reputation Credits
Deva Aliansyah Siregar
As a Professional service monitoring and command center officer with almost 5 years of experience. Forward-thinking and strategic with a comprehensive view and analysis of the event alert monitoring, issue, and problem occur. Made me understand. How important service is in a company, How to handle problems and work together with many parties to maintain stability and service to maintain company reputation.
Work Experience
SPV IT Service Monitoring and Command Center • PermataBank
Juli 2022 - Present
- Supervise the activities of the IT Services Monitoring team to ensure the
team can perform its responsibilities effectively
- Develop and maintain processes and procedures for monitoring IT
services and responding to alerts and outages.
-Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc
- Support reliability, Stability of bank services
- Coordinate with other IT teams and stake holder to resolve any issues or incident identified by IT Service Monitoring based on : (User complaint,Monitoring Alert, Dashboard,Etc)
- Conduct chronological recording and documentation related to incidents that occur and report to stake holder
- Ensure the team can provide timely and accurate reporting on the status
of all IT services
- Ensure the team has access to necessary tools and resources to perform
their duties effectively
- Develop and maintain relationships with stakeholders to ensure the IT
Services Monitoring team can effectively perform its responsibilities
-Facilitate timely and accurate communications of the IT Service status
Information Technology Service Desk • PermataBank
Mei 2021 - Juli 2022
-Handle customer inquiries, such as complaints, claims, delivery information, through telephone/fax, email or iVanti Desk management in and maintain it in users database
-Follow up any complaint or inquiry comed from user from iVanti Self Service Website,Email,Whatsapp and call to relevant stake holder
-Record by system ticketing(Ivanti Desk) complaint or request from user
- Created report every daily,weekly,monthly perfomance of Bank Services to stake holder(IT Division,Bussiness Division etc)
Product Project Manager • PT. Stanindo Gemilang
Januari 2021 - Mei 2021
Play a key role in taking a concept from ideation to prototype and ultimately improvement and maintenance.
Lead the squad team during all phases of the product design, development, and implementation processes.
Work closely with Head of Digital Product Management to create a go-to-market strategy.
Work closely with other Product Managers to build timelines, documentation, and product roadmap.
Work closely with the Digital Operational team on the production issue, enhancement, and operational requirements.
Keep the team organized and on track by helping to create internal goals, deadlines, and effective communication.
Act as a product evangelist to build awareness and understanding of the products the team is developing.
Staff IT Service Monitoring • PermataBank
April 2019 - Desember 2020
-Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc
- Do escalate alert based on Monitoring system to stake holder and ask confirmation result
- Reporting all bank system perfomance from monitoring dashboard every 1 hour
Information Technology Engineer • PT. Graha Karya Informasi
April 2017 - April 2019
Project IT Operation Monitoring for Permata Bank ( Agustus 2017 - April 2019)
- ATM Monitoring ( Gasper )
- Network Branch Monitoring ( Solarwind )
- Server Monitoring ( Host )
- EDC Monitoring (Wirecard)
- Foglight Monitoring
- Alert Monitoring
- Reporting and analysis
Project for Router Lintas SKN-BI ( May- July 2017 ) :
- Stagging Router Lintas SKN BI
- Replacement and Configuration Router SKN BI (Kliring)
Bukopin Project ( April - May 2017) :
- Active Directory
- Join Domain
- Installation and configuration Server RODC for Active Directory
Education
2018 - 2023
BINUS University
Computer science
2013 - 2016
SMK Muhammadiyah 1 Sleman
Multimedia
Skills
- Microsoft Office
- Communication
- Solarwind & prtg network monitor
- Incident Management
- Appdynamics
- Enterprise Manager
- ATM
- Service Monitoring
Languange
- Indonesian — Bilingual
- English — Intermediate
Deva Aliansyah Siregar
As a Professional service monitoring and command center officer with almost 5 years of experience. Forward-thinking and strategic with a comprehensive view and analysis of the event alert monitoring, issue, and problem occur. Made me understand. How important service is in a company, How to handle problems and work together with many parties to maintain stability and service to maintain company reputation.
Work Experience
SPV IT Service Monitoring and Command Center • PermataBank
Juli 2022 - Present
- Supervise the activities of the IT Services Monitoring team to ensure the
team can perform its responsibilities effectively
- Develop and maintain processes and procedures for monitoring IT
services and responding to alerts and outages.
-Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc
- Support reliability, Stability of bank services
- Coordinate with other IT teams and stake holder to resolve any issues or incident identified by IT Service Monitoring based on : (User complaint,Monitoring Alert, Dashboard,Etc)
- Conduct chronological recording and documentation related to incidents that occur and report to stake holder
- Ensure the team can provide timely and accurate reporting on the status
of all IT services
- Ensure the team has access to necessary tools and resources to perform
their duties effectively
- Develop and maintain relationships with stakeholders to ensure the IT
Services Monitoring team can effectively perform its responsibilities
-Facilitate timely and accurate communications of the IT Service status
Information Technology Service Desk • PermataBank
Mei 2021 - Juli 2022
-Handle customer inquiries, such as complaints, claims, delivery information, through telephone/fax, email or iVanti Desk management in and maintain it in users database
-Follow up any complaint or inquiry comed from user from iVanti Self Service Website,Email,Whatsapp and call to relevant stake holder
-Record by system ticketing(Ivanti Desk) complaint or request from user
- Created report every daily,weekly,monthly perfomance of Bank Services to stake holder(IT Division,Bussiness Division etc)
Product Project Manager • PT. Stanindo Gemilang
Januari 2021 - Mei 2021
Play a key role in taking a concept from ideation to prototype and ultimately improvement and maintenance.
Lead the squad team during all phases of the product design, development, and implementation processes.
Work closely with Head of Digital Product Management to create a go-to-market strategy.
Work closely with other Product Managers to build timelines, documentation, and product roadmap.
Work closely with the Digital Operational team on the production issue, enhancement, and operational requirements.
Keep the team organized and on track by helping to create internal goals, deadlines, and effective communication.
Act as a product evangelist to build awareness and understanding of the products the team is developing.
Staff IT Service Monitoring • PermataBank
April 2019 - Desember 2020
-Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc
- Do escalate alert based on Monitoring system to stake holder and ask confirmation result
- Reporting all bank system perfomance from monitoring dashboard every 1 hour
Information Technology Engineer • PT. Graha Karya Informasi
April 2017 - April 2019
Project IT Operation Monitoring for Permata Bank ( Agustus 2017 - April 2019)
- ATM Monitoring ( Gasper )
- Network Branch Monitoring ( Solarwind )
- Server Monitoring ( Host )
- EDC Monitoring (Wirecard)
- Foglight Monitoring
- Alert Monitoring
- Reporting and analysis
Project for Router Lintas SKN-BI ( May- July 2017 ) :
- Stagging Router Lintas SKN BI
- Replacement and Configuration Router SKN BI (Kliring)
Bukopin Project ( April - May 2017) :
- Active Directory
- Join Domain
- Installation and configuration Server RODC for Active Directory
Education
2018 - 2023
BINUS University
Computer science
2013 - 2016
SMK Muhammadiyah 1 Sleman
Multimedia
Skills
- Microsoft Office
- Communication
- Solarwind & prtg network monitor
- Incident Management
- Appdynamics
- Enterprise Manager
- ATM
- Service Monitoring
Languange
- Indonesian — Bilingual
- English — Intermediate