CakeResume Talent Search

Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa

Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

到質得分析。 • 製作問卷調查來透過質的分析知道使用者的需求。 • 透過 Moqups 建⽴並制定使⽤者介⾯規範。 阿瘦行動POS專案 - 包含customer management system, Item management system, online and offline POS 系統模組. • 收集及規劃 來自市場第一線銷售人員和關係人的要求。 • 與IT團隊一起由使用者需求

on E-commerce, FMCG and healthcare field. [email protected]｜Objective Responsibilities and Achievements Paid Search specialist from an agency background s uccessfully drove revenue growth for KA clients by formulating both online and offline marketing strategies, ensuring KPI achievement. Proactively managed client services, maintained strong customer relationships, and collaborated closely with clients to discuss market trends and product positioning. Future Trends Driven by growing policies awareness increasing, we focus on enhancing private domain traffic management. Given LINE's dominant role as a key platform for private domain traffic in Taiwan, enhancing user engagement

plans. • Collaborating with the sales team to develop strategies to increase the customer base and meet sales targets. • Implementing incentives to motivate the sales team to achieve set targets. • Providing accurate sales forecasts and allocating resources effectively to ensure that targets allocated are met. • Managing vendor relationships to ensure the timely delivery of products and services. • Maintaining excellent customer relationships built on trust and encouraging the rest of the sales team to follow suit. • Stay up-to-date with advancements in marketing to apply the latest trends and strategies to improve sales. DecJul

ACCOUNT • LONDON SALES COSMETICS SDN BHD OctoberPresent -Liaised with customers, management and sales team to better understand customer needs and recommend appreciate solutions. -Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues. -Keep detailed records of sales and customer information in UBS software, updating database regularly to maintain top-notch service. -Maintaining proper book keeping for Account Receivable. -Prepare monthly bank reconciliation. ACCOUNT EXECUTIVE • LACTALIS TRADING MALAYSIA SDN BHD OctoberAugustStrengthened customer relationships with proactive and collaborative approach to managing needs. -Maintaining proper book keeping

on all aspects of their risk/return profile and cash flow needs. Helped clients manage their properties. Sales Specialist May 2015 ~ Dec 2016 HONG GUAN ENTERPRISE, LTD. Taipei, Taiwan Hong Guan Enterprise, Ltd. is a distributor of RICOH photocopiers in Taiwan. Sold products and developed sales channels. Managed customer relationships. Skills Languages: English (fluent), Mandarin (native), and Taiwanese (native). Technical Skills: Proficient in Word, Excel, PowerPoint, Outlook, G Suite, Google Workspace, Slack, Monday.com, and HubSpot Sales Hub. Interpersonal Skills: Leadership, Teamwork, Communication, Collaboration, Problem Solving, and Creativity.